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“Excellent location”

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Oaks Charlotte Towers
Ranked #45 of 169 Hotels in Brisbane
Reviewed 10 May 2014

Had a one night stay here in early April. Its an easy walk to the Mall and the riverside areas and park. Had a smooth check in accompanied by a funky pipe band practicing in the driveway next door with bagpipes and drums raging it was a very entertaining few minutes and added colour to the evening. Great stuff. Great views from the room. Spacious accommodations. Good parking. Lifts were ok. All in room facilities were fine. Couldn't complain about anything. The only small thing to comment on that wasn't great was the receptionist at check out in the morning. I felt she was trying too hard and wasn't in the mood. Overall I would return.

  • Stayed: March 2014, travelled with family
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Thank Brianwri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 12 May 2014

Thank you for taking the time to provide us with your feedback , it's always very welcome.

Oaks Charlotte Towers is situated in a great spot in the city and has something for everyone to enjoy .


We are glad you enjoyed your stay and hope to see you in the near future .

Thank you kindly

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767 - 773 of 1,044 reviews

Reviewed 7 May 2014

Stayed here for two nights last weekend in a one bedroom apartment. Quite small but very clean. Staff very helpful. You could self cater or take a 2 minute stroll down to the lovely Albert Street which was abuzz with pubs, coffee shops & eateries in abundance! Also a good shopping mall was close by. Did not use any of the facilities although there was a very nice Thai restaurant on street level. Although right in the heart of the CBD the apartment was very quiet which was quite surprising in such a large block. Would stay here again.

Room Tip: I'd go for a higher level and probably get a two bedroom apartment. The rooms were fully furnis...
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  • Stayed: May 2014, travelled as a couple
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Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 12 May 2014

Thank you kindly for taking the time to provide your feedback , all feedback is very much appreciated .

We are definatley situated in a great spot in the CBD, the are offers a little something for all .

We look for forward to seeing you agian in the near future .

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Reviewed 4 May 2014

stayed at charlotte towers brisbane for two nights with family in early may.found out when we got there that indoor pool sauna and fitness centre not working no one let us know when we booked.a lot of things went wrong while there shower cord burst dishwasher knob broke and slowest lifts i have ever seen.while there threw out my card accidently in rubbish chute was told to come back to look at 7 next morning when i got there the rubbish had been taken away.besides rebecca every staff member i encountered were unhelpful and uninterested very dissapointing weekend would never go back to this hotel again

  • Stayed: May 2014, travelled with family
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1  Thank greg h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 5 May 2014

Firstly thank you for taking the time to provide your feedback and am sorry to hear that your stay wasn't a more positive one.

The relevant departments have been advised of the maintenance issues and
your comments and feed back re our front office staff will be raised accordingly as Oaks Charlotte Towers strives to provide excellent customer service.

Feel free to contact me directly if yoiu wish to discuss these matters further.

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Reviewed 2 May 2014

We stayed in a two bedroom apartment at Oaks Charlotte Towers with friends. The location was fantastic - a two minute walk to the mall, to restaurants and supermarkets. The apartment was ideal for us.

  • Stayed: April 2014, travelled with friends
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Thank MargC1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 5 May 2014

Thank you kindly for taking the time to provide your feedback , it's very much appreciated and very glad to hear you enjoyed your stay.

We look forward to welcoming you back in the near future.

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Reviewed 2 May 2014

Having not stayed at Charlotte Towers for a few years I was so surprised by the deterioration in accommodation. As a "My Oaks member" I requested a high floor 2 bedroom apartment. I wanted to impress an overseas visitor. The apartment we were given only had one bath and very dilapidated furniture. No views. We asked to be moved and could only get a lower floor but got the features I was used to. The indoor pool was not open. We won't be back.

  • Stayed: April 2014, travelled with friends
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Thank JOYDEL94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 5 May 2014

Firstly we thank you for your feedback and am only sorry it wasn't more positive.



Your feedback has been raised with all relevant team members as we take all feedback very seriously, while I am not able to turn back the clock on your stay, I hope you will give us the chance to redeem our selves and to restore your loyalty In My Oaks membership.

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Reviewed 28 April 2014

Hotel appears to be recently renovated. Rooms were very neat and clean, and very comfortable. Nice location, close to Queen Street mall, so there are plenty of options regarding food. Staff were friendly.

Room Tip: Get a room on an upper floor...
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  • Stayed: November 2013, travelled on business
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Thank AlanCarver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 1 May 2014

Thank you kindly for taking the time to provide your feedback , it's greatly appreciated .

We look forward to welcoming you back in the future.

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Reviewed 11 April 2014

This was a great place to stay. For starters it's only a 10 minute walk from Central Station (and it's pretty much all down hill) and you are only minutes away from shopping centres and cafes and restaurants and the mall.

The staff were super friendly on arrival. I requested a unit high up and certainly got one, on the 41st floor. The unit was great. A little on the cosy side but more than enough room for one or two people. The kitchen we well stocked and I had no trouble throwing a meal together.

The bathroom was modern, clean and roomy with it's own washing machine and dryer which was excellent, being able to do a load of washing while on the road. I had a balcony with awesome views of the park, the city skyline and the river. From the bedroom I also had a great view of Southbank and the river.

I got a great deal online and was completely satisfied. I really can't fault this place to be honest with you. Check-out was a breeze and again, the staff were really friendly. I'd happily stay again.

  • Stayed: April 2014, travelled on business
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Thank Geoffreyallan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 14 April 2014

Thank you kindly for taking the time to provide your feedback . All feedback is more than welcome .
I am very happy to hear that you enjoyed your stay here at Oaks Charlotte Towers , we really are situated in a great spot close to all restaurants, bars and shops which is extremley convenient for our guests .

We look forward to welcoming you back to Oaks Charlotte Towers in the near future .

Thank you again

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Additional Information about Oaks Charlotte Towers

Address: 128 Charlotte St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Restaurant Swimming Pool
Hotel Style:
#42 Luxury Hotel in Brisbane
Price Range: £77 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Charlotte Towers 4.5*
Number of rooms: 298
Official Description (provided by the hotel):
Oaks Charlotte Towers is the prime Brisbane accommodation, located within the city’s business and financial district within walking distance to the shopping heart of Queen Street Mall and the gentler pace of the City Botanic Gardens. Stylishly incorporating creature comforts and modern technology, Oaks Charlotte Towers still displays the ornate facade of the original 19th century architecture. The hotel is popular with both leisure and corporate travellers, offering one and two bedroom apartments all boasting well appointed kitchens and full-width windows with spectacular river and city aspects. Some rooms have alfresco balconies which provide an extra dimension to panoramic views of the skyline. ... more   less 
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Also Known As:
Oaks Charlotte Towers Hotel Brisbane

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