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“Great location and comfortable apartments”

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Oaks Charlotte Towers
Ranked #51 of 169 Hotels in Brisbane
Reviewed 24 June 2014

Stayed there for a week recently for business. Fabulous location in the heart of the city. Comfortable apartment with every need catered for. Close to every tourist attraction as well as work. My only criticism is the bed. Asked for a king size bed and ended up with 2 singles pushed together. My partner and I constantly fell into the crack when the beds almost separated.

Room Tip: Try and choose a floor high up. Less street noise at higher level.
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  • Stayed: June 2014, travelled on business
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Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 27 June 2014

Thank you kindly for taking the time to provide your feedback. I am very happy to hear you enjoyed your stay.

We definatley are in a great location and close to some beautiful restaurants and cafes' and of course the stunning Brisbane River.

I'm sorry to hear the beds were slightly uncomfortable and i will follow this up with the relevant department.

We look forward to seeing you in the near future.

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Reviewed 23 June 2014

Nice big rooms, with everything you could need. Adequate kitchen, balcony with a view if you're on a high enough floor, large comfortable bed (but two mattresses) and very conveniently located for queen Street mall. Walkable from Central station if you're travelling light from the airport too.

Stayed: June 2014, travelled on business
Thank AlanLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 27 June 2014

Thank you kindly for taking the time to provide your feedback, it's most appreciated.

I have said many times that we are in a great location and we really are, there is so much to do in Brisbane and we are lucky to be in the heart close to all public transport,great restaurants,cafes and bars.

The majority of our beds do split into two singles,this is simply to offer this configuration to our guests if needed.

All feedback will be passed on to the relevant departments.

Once again thank you and we do hope to see you again in the future.

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Reviewed 21 June 2014

In a convenient location near shops and eateries but the front entrance of the property is not well marked and taxis tend to miss it. Apartment is of reasonable size and clean. However do note that this is not a hotel so do not expect room service if you check-in late and the eateries in the vicinity are closed.

  • Stayed: July 2013, travelled on business
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Thank Y880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 24 June 2014

Thank you for your feedback,this is always greatly appreciated and passed on to all of our staff here at Oaks Charlotte Towers.

I am glad to hear your stay was comfortable.

We certainly are located in a great spot and are close to many restaurants and cafes,there are at least two 24hrs restaurants that are within walking distance that i know of, i will be sure to advise all staff of this for future reference.


Once again thank you

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Reviewed 20 June 2014

Stayed here for a week on business. Conveniently close to restaurants and stations, as well as the river. Friendly and helpful staff. Clean and comfortable. The wait for lifts can be long at busy times. . I went for some great runs along the river and through the botanical gardens. You can cater yourself but plenty of lunch dinner and breakfast options close by. 30 minutes of free wifi is not great. In Europe it's generally free. Not sure what the standard in Australia is. I ended up getting an Optus $2 a day package which gave me 500mb of data a day which was plenty for face time calls home. Trip was 8 days so this was worth it.

  • Stayed: June 2014, travelled on business
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Thank JohnMac15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 24 June 2014

Thank you for taking the time to provide us with your feedback. I am very happy to hear you enjoyed your stay and that you took advantage of the beautiful Brisbane River path for your runs.

We are situauted in a great spot with a fantastic variety of restaurants and cafesto choose from.

I have passed your feedback on to our staff and we look forward to seeing you again in the near future.

Thank you kindly

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Reviewed 8 June 2014

We were on one of the very top floors and the views towards the river and over the surrounding buildings were very good.

The apartments are well designed and spacious with good bathrooms and kitchen.

The only downsides are that you often wait too long for lifts, on one occasion the rubbish bag and used towels were left behind and there was no plug for the sink (and it wasn't replaced despite telling them it was missing).

Internet use was ok but you only get a single free access for up to half an hour a day.

Location is tops being 2 blocks from Queen St Mall and even closer to restaurants and supermarkets.

The lap pool and sauna were good but the outdoor pool was out of action at the time of our stay.

I can't comment on value as were were part of an organised trip so don't know the accommodation cost.

  • Stayed: June 2014, travelled with friends
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Thank J_M30a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 10 June 2014

Thank you kindly for taking the time to provide your feedback from your recent stay at Oaks Charlotte Towers.

We appreciate all feedback and take all comments and suggestions very seriously.

We are very lucky to be situated where we are, we are so close to number of beautiful restaurants, bars , cafes and of course the Queen St Mall.

Brisbane has much to offer all the family in and around the CBD aswell as the surrounding areas such as South Bank and the Art Museum.

I'm vey happy to hear you enjoyed one of the many stunning views whilst staying with us.

All comments have been passed on to relevant departments .

Thank you again

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Reviewed 2 June 2014

Its an apartment hotel. The apartments are pretty basic. They look like they were built 10+ years ago and havent had much renovation. However, if you want more facilities than a hotel (a small kitchen, washing machine, dryer) then it could be a good option. The location is good right in the centre of the city. Staff were friendly.

  • Stayed: May 2014, travelled on business
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Thank FamilyTravelJunkkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 10 June 2014

Firstly thank you for taking the time to provide us with your feedback , it's greatly appreciated .

Oaks Charlotte Towers is definatley in a great location and close to many restaurants, bars, shops and public transport.

We are also a short distance from South Bank , QPAC Theatre and the Science Museum, there is definatley plenty to do in Brisbane.

Oaks Charlotte Towers is undergoing a refurbishment but this can take time given the impressive amount of rooms we manage.

Once again thank you for your feedback .

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Reviewed 1 June 2014

Staying at the moment. Came home this afternoon and the room was not serviced, no towels, no linen. I rang reception and the young lady I spoke to advised me that the housekeeping staff had marked it as done. It was not. I told her we were going out for dinner and asked for it to be done while we were away. When we returned around 10 it still wasn't done. When I rang again she told me she had said that the housekeeping staff were gone and it would not be done. This was a straight out lie. She also told me she'd had towels brought up. Another lie. I rang again and a gentleman eventually brought towels. If you enjoy being charged for things you don't receive, being lied to and treated like a fool, stay here. In any other circumstances, avoid these people like the plague. They get your money up front and they DO NOT care about you at all after that. Terrible way to do business. Avoid.

Stayed: May 2014, travelled with family
1  Thank Indiman9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooke W, Front Office Manager at Oaks Charlotte Towers, responded to this reviewResponded 10 June 2014

Thank you kindly for taking the time to provide your feedback. I am terribly sorry that your experience wasn't a more positive one.

I have spoken to the relevant staff involved and am looking into find out as to why you did not have any service during your stay.

My most sincere apoligies.

I would be more than happy to discuss this further as the last thing we want is a negative experience when staying at our property.

Regards

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Additional Information about Oaks Charlotte Towers

Address: 128 Charlotte St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Restaurant Swimming Pool
Hotel Style:
#46 Luxury Hotel in Brisbane
Price Range: £67 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Charlotte Towers 4.5*
Number of rooms: 298
Official Description (provided by the hotel):
Oaks Charlotte Towers is the prime Brisbane accommodation, located within the city’s business and financial district within walking distance to the shopping heart of Queen Street Mall and the gentler pace of the City Botanic Gardens. Stylishly incorporating creature comforts and modern technology, Oaks Charlotte Towers still displays the ornate facade of the original 19th century architecture. The hotel is popular with both leisure and corporate travellers, offering one and two bedroom apartments all boasting well appointed kitchens and full-width windows with spectacular river and city aspects. Some rooms have alfresco balconies which provide an extra dimension to panoramic views of the skyline. ... more   less 
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Also Known As:
Oaks Charlotte Towers Hotel Brisbane

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