We just had a three night stay at Oaks Charlotte Street, Brisbane and probably won't go back. The only reason we stayed here is that the other properties in easy walking distance to the Queen Street Mall are totally overpriced but, it appears that if you want a decent self contained apartment in Brisbane CBD you have to pay nearly twice what you would pay in Melbourne CBD - go figure.
Pro's: The location is excellent, an easy walk to everywhere, room booking and check in process was friendly and trouble free and the foyer of the property is 5 star. The view from room 3903 was excellent, despite the beds having a hard strip down the middle, (2 single beds pushed together to make a Queen), they were comfortable to sleep on.
Cons: Street noise was a bit loud, the two lifts are simply not enough, especially when the cleaners are active, the wait can be 20 to 30 minutes, very small bedroom cupboard (explained later). On a casual look, the room looked clean but there was heaps of dust around light fittings, sprinklers, vents etc and some mould in the grout of the shower tiles. There was also old damage to doors and fittings in the room which had been patched up rather than properly fixed, e.g. we had towel rails and a toilet roll holder that were loose and bent, bedroom cupboard doors that were badly bowed in, a broken range hood and the dryer filter wouldn't stay on so blew fluff all over the bathroom. All of this just made the whole experience feel second rate, the room needed a thorough clean and some proper maintenance. There was no info folder in the room, it took me some time to work out that you had to change the TV source to Analogue TV to get Foxtel. The TV's were small and cheap, we didn't bother with the Wifi as it seemed easier to use our mobile data. The lounge chairs were just plain uncomfortable so much so that you wanted to stay out rather than come home and relax in the room. We originally booked a 1 brm apartment but then our son wanted to come for the last night. We were advised to upgrade to a 2 brm for an extra $60 but the 2nd brm would be locked until our son arrived. On check in, we were ensured that the room would be unlocked when our son arrived at 9am. Needless to say it wasn't and after two phone calls to reception, assurances that they were coming straight up and waiting 2 & 1/2 hours we gave up and went out. We let the girl at reception know our displeasure and she said they were simply too busy to do it. When we returned at 2.30pm the 2nd bedroom had been opened and we were absolutely flabbergasted to find that it was actually the master bedroom with plenty of cupboard space and a 2nd TV - so we basically paid extra money to sleep in the kids room, it would have been nice if we were advised of this so we could have made an informed decision. Lastly, it didn't happen to us but on check out on the Sunday we noticed three people in a row get charged considerable extra fees for rollaways, parking etc. Judging but their very angry reactions I would say that they were not aware of the conditions so I would recommend that you do your research to avoid any nasty surprises.
- Official Description (provided by the hotel):
- Oaks Charlotte Towers is the prime Brisbane accommodation, located within the city’s business and financial district within walking distance to the shopping heart of Queen Street Mall and the gentler pace of the City Botanic Gardens. Stylishly incorporating creature comforts and modern technology, Oaks Charlotte Towers still displays the ornate facade of the original 19th century architecture. The hotel is popular with both leisure and corporate travellers, offering one and two bedroom apartments all boasting well appointed kitchens and full-width windows with spectacular river and city aspects. Some rooms have alfresco balconies which provide an extra dimension to panoramic views of the skyline. ... more less
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- Also Known As:
- Oaks Charlotte Towers Hotel Brisbane