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All reviews rooftop pool great location fire alarm one bedroom apartment secure parking stay there again large balcony reception staff hotel room short walk within walking distance checking in easy walk close to shops air con washer and dryer good size
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Reviewed 16 October 2013

Nice modern furniture, appliances. King size bed, but 2 mattresses so sleeping on a join, very hard mattress as well. $150 a night deal pretty good. Costs extra for parking. Room had a VERY bad smell, was told it was the drains......... Well why not get the whole place sorted ? Receptionist too busy to be bothered. Maybe short staffed during the day. $100 bond not refunded for a few days. Gets held in a trust fund. This place is a fair way to walk to popular restaurants, but reasonably quiet on the weekend. Pool was freezing, but nice view from pool level. Good value for the money.

Date of stay: October 2013
Trip type: Travelled as a couple
Thank QueenslandMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 October 2013

Dear Kazzav

Thank you for taking the time for your comments on Trip Advisor after your recent stay with us at the Park Regis Cairns. We appreciate your feedback and sincerely apologise for any disappointment or inconvenience caused during your stay.

Your comments have been received and noted. Your comments will be discussed with our team.

Park Regis Hotel Cairns is committed to providing a high standard of facilities and customer service and we very much value your comments and views in this instance.

Again, thank you for bringing your concerns to our attention and we hope that we may have the opportunity to welcome you back to the Park Regis Hotel Cairns in the near future.

Yours sincerely



Wayne Booth
General Manager
Park Regis Hotel Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

Our apartment was in a quiet part of the complex. The rates were reasonable and good value for the 8 days. It contained everything for the traveller - microwave, iron and board, TVs in lounge and bedroom. The balcony was spacious and had chairs n table for morning coffee/tea. The swimming pool wasn't heated and water felt frigid. No spa. The apartment was serviced daily. Undercover car parking cost $10 extra/ day, which was a bit steep I believe. Overall, the good location and apartment amenities made our stay enjoyable.

Date of stay: September 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Eve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 October 2013

Dear Eve C
Thank you for your positive feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, and found our facilities good and our rates were competitive.
I will share this positive feedback with our staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

Very close location If attending anything at the Convention Centre. Nit far from city centre but very quiet location.
Apartment was very clean. I have seen reviews to the contrary but ours was clean. Well appointed apartment. Nice balcony,
Staff were helpful. Also reception staff helped after conference with organising a Kuranda trip, and gave useful suggestions.
Negative is the threat of $1K cost if set off fire alarm. So decided not to have toast. Our final day we had a fire evacuation felt sorry for the people.
Also would be good if pool towels were supplied free of charge. Only $2 cost but just annoying. Free Wifi would also be very useful.

Date of stay: September 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BCHarvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 October 2013

Dear mvdmi
Thank you for your positive feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, found our facilities and location good.
I will share this positive feedback with our staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2013 via mobile

The rates are very reasonable. The apartments are stocked with microwave, iron, cutlery and decent sized fridge.
The apartments are also serviced daily.
There is a swimming pool and barbecue facilities available, as well as undercover parking.
All in all a pleasant stay.

Date of stay: September 2013
Trip type: Travelled with friends
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 October 2013

Dear Steve D
Thank you for your positive feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, found our facilities good. Along with our Swimming pool and BBQ area.
I will share this positive feedback with our staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

The location of the Park Regis City Quays is excellent. All of the shops, and sights are at your doorstep. The room was nothing special. It was clean, had good beds and a nice shower. For breakfast we went to the nearest Woolworths (5 min walk), but there are also some restaurants nearby which provide breakfast as well.

Date of stay: April 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MvdM1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 October 2013

Thank you for your positive feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, found our facilities good and that our staff where helpful throughout your stay. We are in the process of renewing our contract for internet and hopefully installing of Wi-Fi in the near future
I will share this positive feedback with our staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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