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“HORRIBLE!”

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Park Regis City Quays
Ranked #18 of 64 Hotels in Cairns
Reviewed 16 April 2014

Horrible room with a view of a building 1 metre away on one side, a corner of our own building right next to it and a building 2 metres away on the other side. We were told we would get underground parking and we did not receive this. We were told we would get free wifi and did not get this. We were given soap to wash our own dishes, but the only sink we had was the one in the bathroom. Bedding was never changed. When we went to reception for anything there was never anyone there unless it was during working hours. We had to wait 10 minutes every time we wanted to speak with anyone. VERY unimpressed with hotel staff and their attitude. The location was the only thing decent about this place, but for the price we paid, we should have been closer to the water front and had at least a decent experience. Will never go back and will make sure none of our friends go there. There is no restaurant there either. The room next to ours had a laundry machine in it which meant we were up throughout the night listening to a a washer and dryer.

Room Tip: Rooms in other hotels are better
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  • Stayed: February 2014, travelled as a couple
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2  Thank Josh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 23 April 2014

Dear Josh

Thank you for taking the time for your remarks on Trip advisor after your recent stay in Cairns. We apologise for any disappointment you encountered during your stay.

But the Unit that you stayed in is through a private holiday rental, this unit is not managed by Park Regis City Quays.



Park Regis Hotel Cairns is committed to providing a high standard of facilities and customer service.

Please when you visit Cairns again call the hotel direct to book your next stay
If you would like any further clarification on this matter please call the Hotel General Manager direct

Yours sincerely


Wayne Booth
General Manager
Park Regis Hotel Cairns

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421 - 427 of 548 reviews

Reviewed 19 March 2014

Rented a 2 bedroom unit which actually was one bedroom unit and one bedroom studio with a common entry. Each had a bathroom and kitchen. Worked very well. There was no fry pan and the dryer didn't work. The rooms were clean and comfortable. This is not a full service hotel, just an apartment rental. Convenient to restaurants. NO FREE WI-FI!

  • Stayed: March 2014, travelled with family
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Thank Ken G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 23 April 2014

Dear Ken

Thank you for taking the time for your remarks on Trip advisor after your recent stay in Cairns. We apologise for any disappointment you encountered during your stay.

But the Unit that you stayed in is through a private holiday rental, this unit is not managed by Park Regis City Quays, which has full hotel facilities.



Park Regis Hotel Cairns is committed to providing a high standard of facilities and customer service.

Please when you visit Cairns again call the hotel direct to book your next stay
If you would like any further clarification on this matter please call the Hotel General Manager direct

Yours sincerely



Wayne Booth
General Manager
Park Regis Hotel Cairns

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

We have previously stayed here February 2013 for 10 days, due to the convenient location, self contained apartments, reasonably priced and undercover car parking, we didn't look anywhere else when we returned February 2014. We originally booked for two nights, but decided to stay on for a further three nights. Our request for a view was accommodated, even if we did have to pack up and move rooms this all went smoothly. The front of house staff could not do enough for us. The apartment was fully fitted out with dishwasher, microwave, hotplates and BBQ available in the pool area - which we used on several occasions. There is also a washing machine & dryer, iron and ironing board. The two seater couch was quite comfortable to watch TV - but we weren't there for that. We had plenty of cooking utensils, crockery, cutlery, pots, plastic storage containers, tea, coffee, sugar, salt & pepper (which were replenished daily).
Overall it's a great location walking distance to the Casino, shops and Lagoon. If we make it back for a third year in a row we would definitely stay again.

Room Tip: Choose a higher floor to get a view.
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  • Stayed: February 2014, travelled as a couple
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2  Thank Deanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 March 2014

Dear Deanne M
Thank you for your positive feedback on your return stay with us. It is pleasing to know that you enjoyed your stay and thought that our location was great, also that our staff were helpful throughout your stay.
I will share this positive feedback with the staff and thank you once again. We look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

We stayed her for a week with family. Rooms themselves are nice but a lack of attention to detail lets them down. To start with we didn't even book here! We wanted to stay at the Mantra Trilogy but the third party booking system we used transferred us to the Regis. We were told it was comparable to the Mantra (where we had previously stayed), but it's really not. Firstly there were plastic picnic set wine glasses! We bought glass ones and left them behind. There was no tea or coffee in the rooms, for a 4 star hotel that's ridiculous. Yet they provide a UHT milk in the fridge??There was no hair dryers between two bedrooms/bathrooms!!Thankfully I'd bought my own, even though my partner told me I wouldn't have to.There was also no alarm clocks either. There was no matching crockery, it was all mixed matched and looked like it had come from the local op shop. Which was the same for the cheap and nasty plastic handled cutlery. There was long black hair everywhere all over both rooms, and in the dryer!! Not from us! There is no wireless internet access here either! I've stayed in caravan parks that have wi-fi! As said rooms are nice, but definitely not even close to a 4 star experience, we wouldn't stay here again.

Stayed: February 2014, travelled as a couple
2  Thank Sharon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 6 March 2014

Dear Sharon

508A & B are private holiday lettings & not Managed by Park Regis Cairns.

Please call the General Manager on (07) 40426400

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Reviewed 15 February 2014

Stayed in a 1 bedroom apartment for a week in February whilst travelling for work. The building is reasonable well located being very close to the Convention centre and about 3 blocks from the lagoon. The room was clean and reasonably well maintained, however, a couple of issues for those who intend to self cater.

The kitchen only has a microwave. It say's it has a grill function, but I couldn't get it to work. The lounge has a double and 2 single chairs, but they are not the most comfortable.

Everything else about the place is 4 star as expected, especially the staff who were very helpful. Not sure if I would stay here again, but would not discourage others from staying if they needed to be in the quieter end of Lake Street.

  • Stayed: February 2014, travelled on business
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2  Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 February 2014

Dear Chris G
Thank you for your feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, But I was sorry to hear that you had trouble with the microwave oven our staff would have only been too happy to help you with it, as these are convection ovens and do grill. I was happy to hear that our staff were helpful throughout your stay.
I will share this feedback with our staff so that we can be more help to our guest in future. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014 via mobile

Lovely hotel, great location. Good pricing and a double room here was cheaper than the hostel we were originally in! Front staff are friendly and had great knowledge of all the boating and reef trips. Try and ask for a room at the front of the hotel so you get a view of the city and not a wall :-) only annoying thing was that in such a big hotel I really did not expect to have to pay to leave a bag at reception for two hours until our airport shuttle arrived.
Overall good stay & I would recommend it

Stayed: February 2014
1  Thank Philippa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 February 2014

Dear Philippa H
Thank you for your feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, found our facilities good, Also found our staff were very helpful and knowledgeable with helping you with tours and local points of interest.
I will share this positive feedback with the staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

Stayed one night only. Check-in was very good with information provided on room facilities. The room was adequate and clean. Why are so many hotel room televisions placed high on a wall? To stop guests hitting their heads? Got a sore neck looking at the screen from the bed. The PR is located at the far end of Lake Street, near the waterfront, but still only a few minutes walk from the shops and restaurants. I had a room toward the rear of the hotel, Level 2...no view to speak of, but quite and no road noise.

  • Stayed: February 2014, travelled on business
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Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWHG_Operations, General Manager at Park Regis City Quays, responded to this reviewResponded 18 February 2014

Dear Richard T
Thank you for your feedback on your recent stay with us. It is pleasing to know that you enjoyed your stay, found our facilities good and the staff was helpful throughout your stay.
I will share this positive feedback with the staff and thank you once again. I look forward to welcoming you again when next you choose to visit Cairns.

Kind Regards
Wayne Booth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Regis City Quays

Address: 6 Lake St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Cairns
Price Range: £61 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Regis City Quays 4*
Number of rooms: 73
Official Description (provided by the hotel):
Park Regis City Quays invites you to discover Cairns and surrounds by providing the ultimate base during your next visit.With the Esplanade, harbour foreshore, restaurants, shops, Night Markets, Reef Casino and Marlin Marina merely a short stroll away; you are close to everything that makes Cairns a great destination. For guests attending tradeshows, conferences and other events, Cairns Convention Centre is conveniently located directly across the street from the hotel.Spectacular sights and experiences await you in Cairns. Take advantage of Park Regis City Quays’ tour booking service and find yourself snorkelling the Great Barrier Reef, sailing the crystal blue water on a catamaran or white water rafting on the Tully and Barron Rivers…the options are endless.Whether your stay is for business or pleasure (or a bit of both) – Park Regis City Quays is your ideal ‘home away from home’ whilst in Cairns. Extended and long stay guests are welcome at Park Regis City Quays - click here for more information.Relax and unwind in your modern hotel room or one/two bedroom self-contained apartment – all with individually controlled air-conditioning as well as ceiling fans, internet access, cable TV and most with large balconies. To enhance our guests’ experience, our superior rooms have recently been given a fresh new look including new pillow top beds and bedding, modern desks/work areas and new technologies such as iPod docking stations and high definition LCD TVs.Make the most of Cairns’ fantastic weather and cook up a classic Aussie meal at our rooftop sundeck and BBQ area. Afterwards, take a relaxing and refreshing dip in our outdoor swimming pool – perfection!Park Regis City Quays ensures a truly peaceful and relaxing retreat during your next visit to Cairns. ... more   less 
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Also Known As:
Park Regis City Quays Hotel Cairns
Park Regis City Quays Cairns

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