My wife booked the accommodation at the Claredon. The apartment was filthy crawling with insects, the toilet had stains on the outside of the bowl, the shower was full of rust, there were dirt marks all over the place and you could automatically feel the dust and dirt on the ground inside the apartment if you didn't have shoes on. The apartment was relatively modern I grant you that and comfort level was ok once you took away the uncleanliness of the place for a self contained apartment in Australia!! The service of the staff was below average. The receptionist appeared to be disinterested in her job and unprofessionally dressed. At times during our stay there would be nobody in the office during staffing hours with staff starting late and finishing early. And when I enquired about the text message system to ask people to switch off their air con they send out to all clients (earlier reviews also talked about this), the Receptionist was rude in her response and belittled me explaining about how the company was doing their part saving the Great Barrier Reef. I am pretty sure if you stopped drinking from plastic cups and drinking filtered water you’d also save on greenhouse gas emissions as well – among other things the office was doing incorrectly.
I remember one day letting myself into the apartment and having another lady from one of the “sister” apartments trying to open the office door which I stated was shut as the lights were off (3.45pm on a Tuesday!). She cursed and I casually said to her “the service is pretty average isn’t it?” which she replied “it’s woeful”. So thinking that it was not just my experience. The location for the apartment is good to the town centre but about a 15-20 minute walk to the Esplanade. I will not be returning here. The time that the two of us stayed there could have been ok if it wasn’t for the unprofessional service and unprofessional cleaning in between tenants staying in the place.
- Official Description (provided by the hotel):
- We are fully self contained spacious large luxury holiday apartments with two full bathrooms and full home style kitchen space is what we offer across the street from cairns largest shopping centre and five minutes walk from anywhere in the CBD ... more less
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