We booked a 2 bed apartment for 1 month. We were told it was luxurious & at the quiet end of town. It wasn’t even 3 stars let alone 5 stars. Small, kitchen very poorly equipped. Spa didn't work during our whole stay. Toilet cistern cracked flooding bathroom, fixed but an imposition. Dryer broke down, fixed but an imposition. Mattress in master bedroom had a tear in it, great place for bed bugs to breed. Weekly service did not include floors to be washed, I had to insist on it. Light globes missing, nails on bare walls where pictures were taken off. No DVD, had to request one. Cable TV had to be fixed. TV in the lounge room didn’t show the local channels. The big problem which made it the “Holiday from Hell” was that we told the Manager that we were looking for a "quiet, restful holiday in the sun and warmth of Tropical Queensland and when I questioned him about the vacant site across the road from the building he said it was garden works. When I questioned him about the noise level he said “we can hardly hear it”…”we don’t even know it’s there”… What we got in fact was an enormous construction site with dozens of front-end loaders, diggers, fork-lift trucks, and other machinery used in the renovations to the Cairns Cruise Terminal. The noise was so unbearable that we couldn’t even sit on the balcony in fact we couldn’t even leave the doors to the balcony open, not even the windows. This was not garden works but massive construction work. They even cut steel on site making incredible noise and our granddaughter 9 months couldn’t nap.The works started at 5.45 am and finnished at 4.15pm 6 days a week. We were disturbed by telephone canvassers who rang several times a day every day at all times and when I complained, the Manager simply said “nothing I can do about it”… I wouldn’t recommend The Jack and Newell Apartment Block to my worst enemy.
- Official Description (provided by the hotel):
- Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more less
- Reservation Options:
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