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All reviews bedroom apartment trinity inlet great apartment large balcony full kitchen within walking distance perfect location washer and dryer easy walk the great barrier reef beach towels home away from home hire car three nights central cairns tours rata
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Reviewed 28 August 2012

I am so glad I listened to all the other Tripadvisor comments before booking this apartment for our 8 day stay in August. I wanted to get it right and felt relaxed that I had got it right from the moment I spoke with David on the phone at the time of booking. ( In March) Jack & Newell is in a perfect location, away from the crowds but walking distance to everything. The apartment was perfect, so comfortable in every way, it felt like home, very spacious and well equipped. Nothing was too much trouble for David, he was helpful and a great knowledge for helping with booking for trips to surrounding visitor attractions.
Will definitely be back for a second stay. :-)

  • Stayed: August 2012, travelled as a couple
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1  Thank Zara58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 19 October 2012

It is very rewarding for us to be able to help guests fully enjoy their stay and part of this is making recommendations for the best way for individual guests to experience our great attractions. As each tour/attraction is different they will not suit everyone. As you experienced, our apartments are "just like home" where you can really relax and we are so glad you enjoyed your stay with us and thank you for your comments.

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Reviewed 24 August 2012

I stayed at Jack and Newell for 4 nights and it was great! David and Joelette we so helpful with all of the tour bookings to places like the reef and Kuranda. They also arranged bikes for us to explore the city with advice on the best places to ride. The apartment was very well decorated and exceptionally clean. The views of the water from the balcony were great, especially whilst enjoying a nice 'beverage' in the afternoon. I'd recommend staying here and will definitely be back again! :)

  • Stayed: August 2012, travelled with friends
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1  Thank Kita1791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 19 October 2012

Thanks for the review, we appreciate it. Glad you enjoyed your stay. There are many great activities and tours to enjoy here and a bike ride along the esplanade is a very enjoyable (and cheap) way to enjoy our magnificent foreshore.

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Reviewed 22 August 2012

We had a super holiday at Jack and Newell.The accommodation was excellent.Everything was spotless when we arrived..Security in the building made us feel very safe.We were met by David and he couldnt have been more helpful arranging our trips and lending us a shopping trollley.The quality of the kitchen and utensils were well above standard.We hope to return someday and we would recommend the apartments to all our friends Many thanks David for all your assistance on behalf of Denise Thelma Sylvia and Ria

  • Stayed: August 2012, travelled with friends
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Thank denise255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 19 October 2012

It was our pleasure to have you stay with us. We enjoy being able to help people enjoy their stay with assistance and advice on things to do and see and it is rewarding to get your feedback. Thank you for taking the time to review your stay.

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Reviewed 20 August 2012

Just home from our second holiday staying at the Jack and Newell Cairns and we'll be back again. Perfect location, amazing views and lovely people. Our apartment was beautiful different to the last one we stayed in but just as lovely, very clean with everything we needed. Perfect for the kids with the onsite pool and the lagoon just down the road. Possibly the best views in Cairns at the quieter end of town but only a short walk to everything - try 'Tha Fish' Restaurant at the Pier, best seafood I've had in a long time. A wonderful place to holiday with the family, we will definitely be back when we next visit Cairns!! Thanks for a hassle free holiday!

Room Tip: We've stayed in 2 different apartments and they were both beautiful!
  • Stayed: August 2012, travelled with family
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Thank darren_bowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 19 October 2012

Thanks for staying with us again. Its great to get so many guests coming back again. With such a good location close to everything you need and also those great views it is a perfect spot to relax and enjoy your holiday. Thanks for your comments and we look forward to seeing you next year.

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Reviewed 11 August 2012

We booked a 2 bed apartment for 1 month. We were told it was luxurious & at the quiet end of town. It wasn’t even 3 stars let alone 5 stars. Small, kitchen very poorly equipped. Spa didn't work during our whole stay. Toilet cistern cracked flooding bathroom, fixed but an imposition. Dryer broke down, fixed but an imposition. Mattress in master bedroom had a tear in it, great place for bed bugs to breed. Weekly service did not include floors to be washed, I had to insist on it. Light globes missing, nails on bare walls where pictures were taken off. No DVD, had to request one. Cable TV had to be fixed. TV in the lounge room didn’t show the local channels. The big problem which made it the “Holiday from Hell” was that we told the Manager that we were looking for a "quiet, restful holiday in the sun and warmth of Tropical Queensland and when I questioned him about the vacant site across the road from the building he said it was garden works. When I questioned him about the noise level he said “we can hardly hear it”…”we don’t even know it’s there”… What we got in fact was an enormous construction site with dozens of front-end loaders, diggers, fork-lift trucks, and other machinery used in the renovations to the Cairns Cruise Terminal. The noise was so unbearable that we couldn’t even sit on the balcony in fact we couldn’t even leave the doors to the balcony open, not even the windows. This was not garden works but massive construction work. They even cut steel on site making incredible noise and our granddaughter 9 months couldn’t nap.The works started at 5.45 am and finnished at 4.15pm 6 days a week. We were disturbed by telephone canvassers who rang several times a day every day at all times and when I complained, the Manager simply said “nothing I can do about it”… I wouldn’t recommend The Jack and Newell Apartment Block to my worst enemy.

Room Tip: Don't go there. The Manager lied to us about the noise level from the "Garden works" which turned out to be majors Construction renovations on Cairns Cruise Terminal. Please take the time to look at the photos.. there are only 3.
  • Stayed: July 2012, travelled with family
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13  Thank Manoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 16 August 2012

It is difficult to know how to respond to such an attack on my integrity without personalising it. This review also questions the integrity of other reviewers, many of whom stayed here over the same period. Certainly my recollection of the content of our conversations differs significantly from the guests.
During their stay we met every demand (generally accompanied with advice on how it should be done) in a prompt efficient and courteous manner. At no time did they request a move or cancellation of their stay as one might expect given the review.
After vacating we received a written demand for a significant sum of money combined with the threat that if they did not receive same by bank cheque within 14 days they would post reviews “on all travel and social websites such as TripAdvisor and FlipKey, Twitter, Bookings.com and others”. To be called a liar by an extortionist is offensive.
In defence of our quality apartments and great service I refer you to the opinions left by our many legitimate reviewers whose comments including “luxury”, “well set up kitchens”, “fantastic “, “spotless” to mention a few, are repeated time and again.

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