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“Fantastic apartments & excellent customer service”

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Jack & Newell Cairns Holiday Apartments
Ranked #13 of 64 Hotels in Cairns
Certificate of Excellence
Andover, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fantastic apartments & excellent customer service”
Reviewed 4 November 2013

We have just returned to the UK following our first visit to Cairns , we stayed at the Jack & Newell apartments as we had found they had very good reviews on Trip adviser. We were greeted at the airport by David and taken to the apartment, we were not disappointed, the apartment was fantastic, very modern & spacious with everything that we needed, the views were exceptional. As we were only in Cairns for 5 days & had no idea of exactly what was available to do in the area we emailed David at Jack & Newell and asked for his advice, we just said that we were a party of 6 with ages ranging from 20 to 50 and would like to do a trip to the reef but other than that could he help us with some suggestions. Following various emails between us David organised 3 full day excursions which included a day on the Reef, a train ride to Kuranda and return by sky rail and a day’s excursion with Billy Tea Safari to Cape Tribulation and Daintree Rainforest. David arranged everything for us and he even rearranged the order of the trips to coincide with the weather conditions on arrival. We received discounts on the various trips by booking with David and he even sorted out some of the payments, we just needed to settle our account on departure. Nothing was too much trouble and thanks to David we all had a fantastic time.

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank KevinCoral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 October 2013 via mobile

Fabulous apartment, ample size & well decked out, location was perfect , great view of mountains from our lovely large balcony.
Short walk to restaurants along the front & esplanade only 15 min walk.We will return.

  • Stayed October 2013
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Helpful?
1 Thank ronniepru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 October 2013

Jack & Newell apartments was probably one of the best accommodations we stayed in during our trip to Australia.

We had booked a 3 bedroom apartment as we were 3 couples.The apartment was huge,with a very large living room which had a dining table & a nice kitchen with all amenities one would require including an entire range of crockery.We even managed to bake a cake using the oven as it was a friends birthday during our stay in Cairns.There were 2 big bathrooms.It has a great balcony with a table and chairs outside with a nice view.

The apartment is very centrally located on the Esplanade.Jack was a great host who received and dropped us to the airport,he has a great sense of humor and is more than willing to help with any information required.He got us a very good deal for our great barrier reef excursion.

The only complaint I had was that we did see 1-2 roaches in the kitchen...

Great place to stay & highly recommended.

  • Stayed September 2013, travelled with friends
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Helpful?
Thank jainnamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany WA
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 October 2013 via mobile

Absolutely loved our stay here. Apartment was beautiful, extremely clean, cared for and very modern. Very quiet. Great pool and pool area. Short walk to almost anywhere in town. Great views, great price and great service and advice from the "front desk". Would definitely stay here again !!

  • Stayed October 2013
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Helpful?
1 Thank Lovosoverseas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiama, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 September 2013

A simply fabulous place for a family holiday. Staff were helpful, but not intrusive. The apartment was spotless and had everything a family of five would need. The pool and bbq area were great. The location was great- just a 5 min walk into the heart of town, but out far enough to have little late night noise. The fig tree playground, Muddies, the lagoon and the esplanade were well utilised by my three little boys! Don't forget the scooters.....

Room Tip: The higher up the room, the less street noise! The garbage trucks start early in Cairns....
See more room tips
  • Stayed September 2013, travelled with family
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Helpful?
1 Thank angelamary2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 September 2013

A very nice place to stay in Cairns.
We stayed in a two bedroom apartment for four nights. The place was spotless and nicely decorated. When we arrived we were given a very informative orientation of the surrounding area including where to eat and what time to go for a discounted meal, excellent information. David booked a tour to the Great Barrier Reef, very nice, and the day we left managed to swing a late checkout for us as our plane was leaving quite late. THANKYOU

  • Stayed August 2013, travelled with family
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Helpful?
2 Thank TMS1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maroochydore, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2013

We really had an enjoyable stay here. It had a gas stove which I loved! Very rare. Huge TV with Austar included. We really appreciated the free wifi as well. Made a huge difference to our stay there. Great for our little one with the wonderful fig tree playground fort right across the road. Also couldn't get over having 3 toilets in a 2 bedroom unit either. Luxury. The apartment was sumptuous in its furnishings and lots of room to move . We had a family of 7 come to visit us for an afternoon and there was plenty of room for all of us with the large balcony! The view across the inlet is much prettier than those that are on the Esplanade. Can be windy at times though. The managers were also lovely to deal with. Very welcoming. I loved the joke page in the elevator, always made me feel good. Thank you David. Only problem I had was that I couldn't stay there for longer... :-) will book a week next time. Hope to see you again soon.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank jayjaycee2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jack & Newell Cairns Holiday Apartments

Property: Jack & Newell Cairns Holiday Apartments
Address: 27 Wharf Street, Cairns, Queensland 4970, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 64 Hotels in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 17
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more   less 
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