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“The little things make the difference, unfortunately too many little problems”

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Jack & Newell Cairns Holiday Apartments
Ranked #13 of 64 Hotels in Cairns
Adelaide, Australia
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“The little things make the difference, unfortunately too many little problems”
Reviewed 15 November 2013

Our apartment was large and comfortable, in a good location close to the Esplanade and the lagoon and shops. Unfortunately there were several 'little' things that took the shine off of our stay. First one of the lifts was not operating correctly, then the door snibs in the apartment were sticky so the doors to the bedrooms and bathroom didn't close fully. Our oven wouldn't turn on (the manager did come to our room to sort this out), the aircon in our bedroom required checking the day we arrived. I noticed the bathroom fittings were tired and the toilet roll holder fell to the floor ( no screw to hold in place). We had very good assistance from Chris at reception, who offered us a $60 refund for the inconveniences and also printed out our boarding passes. These apartments are at the expensive end, and I had hoped to have a hassle free stay. Not sure I'd return.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
3 Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, 19 November 2013
Hello Lee M. Unfortunately small maintenance problems are an ongoing thing and often we are not aware of them until we are advised. We appreciate you letting us know and are glad we were able to respond to your requests so promptly.
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466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
Melbourne, Australia
Level 5 Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 14 November 2013

The rooms are slightly dated, and not everything works as if new (TV remote, doors etc) but the rooms are large, with good views, and in a quiet spot yet only a short stroll to the town centre and all the action and activities.

Room Tip: Higher floors have better views
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  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Steve2407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, 19 November 2013
Hi Steve2407 and glad you enjoyed the location. Ideal base for a holiday in Cairns. Sorry about the TV remote and thanks for letting us know. We appreciate you sharing your thoughts. Regards.
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Vic
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 November 2013

Our family of four stayed in a superb, clean and spacious apartment with two bathrooms, two bedrooms a large kitchen and dining/lounge area with breathtaking views from the balcony which we enjoyed each day and night of our six night stay. We miss our morning walks along the promenade to our favourite local for Breakfast. ( Vue Lagoon). J&N is handy to woolworths for any grocery needs this is only a couple of blocks away.

Right now in Melbourne it's so very cold so we are all pleased to have headed off in September and enjoyed some hot weather.

We walked pretty much everywhere during the day and to the Pier for dinner. The views were magical the Cuisine was faultless as was the service. We did head out each evening for our DVD run for family movie nights, so the facilities were perfect, the Pool facilities were safe well maintained and cared for. We look forward to our return stay.

  • Stayed September 2013, travelled with family
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Helpful?
1 Thank OzzVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, 19 November 2013
Hello Ozzvic and thanks for choosing us as your Cairns base to escape the Victorian cold. Cairns has some wonderful dining and family fun locations and we are glad you were able to enjoy them. Thanks for the review and best wishes to you all from the team at Jack & Newell.
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Melbourne, Australia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 November 2013

Four friends & myself stayed for 3 nights at Jack & Newell in Nov 2013. The 2 bedroom apt had a balcony overlooking the water, was spotless and well appointed. Very comfortable beds & lovely hot showers made our stay a pleasure. We had a very busy schedule & David was exceptionally helpful booking our tours & transfers. Every activity went without a hitch & we had a fabulous time. Joelette & Chris were also friendly & helpful offering great recommendations for places to eat & arriving exactly on time for pick-ups. We would recommend Jack & Newell Apartments every time.

  • Stayed November 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank Nene154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, 19 November 2013
Hello Nene154 it was a pleasure for us to be able to help with your holiday. Thanks so much for your feedback. We will pass your comments on to the cleaners as they work so hard to get the units so clean. Thanks again and best regards. Hope to see you back next year.
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Dubai, UAE
2 reviews
Reviewed 10 November 2013

We stayed at the Jack & Newell for three nights in a 3 bed apartment in Nov 2013. The apartment was huge, modern décor, well cleaned and maintained. As well as the pool facilities. The property is located just a few streets over from the CBD, the pier, the marina and the casino! David the manager was a great guy and went out of his way to provide advise on tours etc to make our trip successful. Would certainly recommend this property to anyone considering staying in Cairns.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dani_Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, 19 November 2013
Thanks Dani_Hill for your positive feedback. Glad you and your family enjoyed your catch up at the Jackl & Newell and it was a pleasure to help you. All the best from us all.
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Sydney, Australia
1 review
Reviewed 10 November 2013

My family (from Poland) and I (from Sydney) stayed for 5 days at Jack & Newell in September. The apartment had a stunning water view, was very clean, nice and well equipped. We felt that we were expected guests… When we walked into the room, ceiling fans were working, windows were opened and the side lights lighted. We thought such a beautiful place…
The apartments are conveniently located in a short walking distance to the marina but at the same time away from all tourists’ noise.
David the manager was very helpful. First, he kindly offered us a special deal. Second, after we arrived, with his local knowledge, organising discounted trips to the Coral Reef and Kuranda. Nothing was a problem for him.
I was very proud that my family experienced exceptional Australian hospitality and customer service. We all had wonderful time…
In future I would stay again at Jack & Newell and would recommend it to anybody who would like to experience excellent hospitality.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this review, 19 November 2013
Hello Monika B and thanks for your review. Glad your family from Poland enjoyed their stay with us. We get much satisfaction from assisting guests feel welcome and enjoying all the wonderful; attractions that Cairns has to offer. Thanks again for the feedback we really appreciate it.
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Darwin, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2013

My wife and I stayed at the J & N apartments in Cairns at the end of October 2013 for eight days.
It was a fabulous holiday made all the better by the managers of the apartments.
The location is perfect, with views up the Cairns River and out to sea. While we were there the Holland America liner arrived, right in front of our apartment. This was an unexpected and marvellous bonus.
Each morning we walked to the marina along the board walk (probably half a kilometre), and then past the lagoon to a restaurant on the Esplanade for breakfast.
If you have children, the playground directly opposite the apartments on the river front is simply sensational. It is the best playground I have seen, and surrounded by much lawn.
The apartments were clean and super comfortable and the managers could not have been more helpful..
We will return.
Julian and Brenda Swinstead

Room Tip: Ask for a river view room. You will sit and admire the view for hours.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jack & Newell Cairns Holiday Apartments

Property: Jack & Newell Cairns Holiday Apartments
Address: 27 Wharf Street, Cairns, Queensland 4970, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 64 Hotels in Cairns
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more   less 
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