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“Great stay in Cairns”

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Jack & Newell Cairns Holiday Apartments
Ranked #13 of 64 Hotels in Cairns
Reviewed 22 March 2014

We were 5 for a weekend and they really helped us in our stay because the weather really didn't. It rained for the whole time but David helped us to make our schedule to enjoy our time as much as possible. They have book, games, movies and everything you need if have to stay at the hotel and for every activity they have discounts and give excellent tips about who you have to take for every tour. Our room looked to the wharfs it was big, clean and it had everything you need to live for the time of the stay.
Great stay!

  • Stayed: January 2014, travelled with family
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1  Thank Javi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Hello Javi B
Sorry the weather was not ideal during your stay but glad you had a pleasant stay nonetheless. Our views from the water view apartments are fantastic and glad you enjoyed them.
Thanks for taking the time to post your opinion we really appreciate it.

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Reviews (470)
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Reviewed 16 March 2014

Myself, my wife, and 2 adult kids stayed here for 3 nights in Feb. 2014. I found this location on TA as I have a hard time finding rooms for 4 people outside of the US. I was very satisfied. I paid around $320/night for a 2 bedroom/2 bathroom suite with kitchen, washer and dryer, and living room. I e-mailed David regarding availability and he promptly answered my questions and offered a 5% discount. The location was great next to the boat terminal for the reef and in town stores and restaurants. The building was also very quiet and well maintained. David is also very helpful in setting up your reef trip or other excursions. He got us a 10% discount on the reef trip with Ocean Freedom and helped us with a discount with a smaller car rental company to see the rainforest to the south of Cairns. They do provide transfers from the airport for the same $ as a taxi but their van was out of service when we were there. They do not charge for parking in the 1st floor deck. Some other reviewers complain about an ant problem and David was upfront about this. There is spray in the rooms and you do not need to leave food out but it really did not bother us much. They did have unlimited internet. The only problem we had was drying clothes in the extremely small dryer. I would definitely stay there again.

Room Tip: request higher floor
  • Stayed: February 2014, travelled with family
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Thank phoenix1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Thank you Phoenix1958 for posting a review. So glad you enjoyed your stay with us. Cairns has so many great natural attractions to experience and we are happy you enjoyed them. Best regards.

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Reviewed 7 March 2014

Everything reach soooo close to perfection! Awesome sea view from each room and balcony. Best location 5-10 minutes to the city shops and restaurants. Clean and very friendly staffs assisted us to find a better alternative for trips. Also the bed is so comfortable! Me and my family very enjoyed the stay will definitely come back!

  • Stayed: March 2014
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2  Thank SophieLin720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Hello Sophielin and thanks so much for leaving your thoughts. We are glad you enjoyed our place and look forward to seeing you again in the future.

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Reviewed 14 February 2014

My wife and I stayed at Jack & Newell in November 2013. We booked a one bedroom deluxe with water views. We got a two bedroom, which was no problem. We only needed one bedroom. We arranged to have a private transfer from the airport to the property. Chris the driver met us there on time, and he was very nice.

We were able to check into our room early, which was good. David is a bit verbose and tries a bit too much to be funny, but overall he is a nice guy who wants to help you get the best vacation you can. Jolette is very nice and my wife and I really enjoyed talking with her. David was awesome in setting us up with a tour to Kuranda, which included the Skyrail up and the train, 1st class, back. His recommendations were spot on.

Now let’s talk about the apartment. It was nice, but there was an ant problem, which was confined mostly to the kitchen but also the dining and living room area. There is a sign posted in the kitchen that says to keep food in bags or in the refrigerator to keep the ants in check. We had no food out whatsoever, but the ants must have already been living there. They also included some bug spray, which had limited effect. The ant-issue made us feel itchy and it made the apartment feel dirty even though it really wasn’t. We are very picky, and I grew to live with the ants, but my wife was not as forgiving. We couldn’t relax on the sofa without the occasional ant hiking across the table or floor. Because of the ants, we would not recommend Jack & Newell or stay there again. However, many people are not as picky as us and would be perfectly satisfied staying there. If the ants were evicted, I’d say we’d go back.

The apartment appeared to be a bit older, but the furnishings were nice and bed comfortable. It had all the amenities including a full kitchen and washer and dryer. One thing we found ridiculous is that you get one bath towel per person for your several day stay. If you want an extra towel it costs $3. Come on! Throw in an extra towel! It is what Americans call “nickel and diming you.” Also, the bath supplies are a bit lacking. You get a very small bottle of shower gel, but we needed more. So, it was buy more from them or buy a bar of soap. Again, nickel and dime! We went to target and bought a 2-pack of Dove.

The location is great. You are very close to the water, and town is just a 5-10 minute walk. So, the location gets an “A.” If you go, be prepared, you may see ants, if that doesn’t bother you, enjoy!

Room Tip: Water views are nice
  • Stayed: November 2013, travelled as a couple
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Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 16 February 2014

Thanks so much for providing your feedback. We are so glad you enjoyed our wonderful location, the free upgrade to a 2 bedroom unit, the early check in, and that with our advice you had a great tour experience.

At Jack & Newell our aim is to provide guests with the best possible holiday experience (not just accommodation) and we will go the extra mile to try to achieve this. We provide local advice on tours, activities, dining options, local attractions and anything you may need.

Our apartments are "Self-Contained" holiday apartments. They are full residential apartments with kitchen, laundry and large comfortable living areas. Unfortunately we do not have the capacity or facilities (such as a commercial laundry) to provide the type of service you may expect when you stay in large hotel room. Whilst we do not have 24hr reception our service is very personalized and helpful.

The Wet Tropics has some magnificent features...but also bugs and ants that thrive in this tropical environment. Whilst we bait them, spray them and stomp on them, we still do experience some of these tiny invaders on occasion. However they are not particularly partial to Jack & Newell...they tend to pop up in any building :)

At J&N we have a particularly stringent cleaning process and you would be hard pressed to find cleaner accommodation. Unfortunately your score for cleanliness, because of the occasional ant walking across the floor is totally unfair to our hardworking and caring cleaning staff who are very proud of the efforts they put in.

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Reviewed 12 February 2014

I stayed for 3 nights in a 2 bedroom waterview deluxe apartment with views of the wharf. I booked this place based on the good reviews on tripadvisor and was not disappointed! I recommend these apartments for families, groups and those who want a home away from home.

I had previously liaised with David and Chris via email before coming down and they were both very helpful! They helped us book a reef and daintree/cape tribulation tour. Both with a discount too!

When we arrived they had turned the fans on and put beach towels for our reef trip in our apartment! The apartments are clean, modern and well equipped. Chris was a big help when we asked where to buy groceries and gave us helpful advise re seafood in Cairns. Every time I saw David he was always smiling! These people are so friendly and I felt I could ask any questions during my stay.

The kitchen is fully equipped. Before heading out to the local woolies, I would recommend have a rummage in the kitchen and see what they already provide. So you don't double up on what they may already have! Our apartment had salt and pepper for example.

Please note these are apartments so they only clean for stays longer than 7 nights. However they have washer, clothes horse, dryer in the laundry so you can easily clean your clothes, towels mid stay if you wanted!

I would happily stay again!

Room Tip: I believe the deluxe waterview apartments are worth that little extra money!
  • Stayed: February 2014, travelled with family
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1  Thank s2vl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 16 February 2014

Hello s2vl and thanks for you great feedback. It is very rewarding to us all at Jack & Newell to receive guests positive thoughts. We are very happy that you enjoyed your stay and that we were able to assist with that.
Best Wishes form the team at Jack & Newell

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Reviewed 9 February 2014

I stayed for 5 nights in January..This is my 4th stay at Jack and Newell and they continue to deliver a very high level accommodation. The units are large, very clean, well appointed and in a great location adjacent to the Casino and ferry terminal. They also have nice views over Trinity outlet. David and Jolette are great hosts and nothing is to much terrible. Stay here is you are looking for an apartment in Cairns.

Room Tip: Ive never had a bad room..
  • Stayed: January 2014, travelled solo
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2  Thank Ajl64_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 16 February 2014

Thanks once again for your feedback. It is very rewarding to us to see guests like yourself return for repeat stays and we appreciate it.
Many thanks again and best wishes.

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Reviewed 9 February 2014

We stayed for five nights in January as part of a special retirement trip to Australia. I can't speak too highly of how nice the accommodation was and how well it is located. However, best of all the friendly, helpful manner of the managers David andJolette was tremendous. Nothing was too much trouble. We would recommend the apartments without reservation. A great stay.

  • Stayed: January 2014, travelled as a couple
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2  Thank Joe C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 16 February 2014

Hello Joe C. We are really happy that you enjoyed your stay with us. Thanks so much for your feedback, we really appreciate it.
Best Regards.

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Additional Information about Jack & Newell Cairns Holiday Apartments

Address: 27 Wharf Street, Cairns, Queensland 4970, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 64 Hotels in Cairns
Price Range: £167 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more   less 
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