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Jack & Newell Cairns Holiday Apartments
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    Reviews (482)
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    All reviewsbedroom apartmentthese apartmentstrinity inletgreat apartmentlarge balconyshort walkwithin walking distanceexcellent staya great place to staystayed for nightsfull kitchenwashing powderwasher and dryerperfect locationfree wifithe great barrier reefbeach towels
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    213 - 218 of 482 reviews
    Reviewed 25 March 2014

    Myself, my sister, her fiance and my friend stayed at the Jack and Newell apartments for just under 2 weeks in September 2013. We stayed in a 2 bedroom apartment overlooking the water. The apartment was spotless and the facilities were fantastic. The location was also perfect, we couldn't have asked for a better spot because we had easy access to everything. We had access to the complex pool and outdoor BBQ area which was great.

    The staff were great! We got picked up from the airport and dropped off again when we were leaving, and David the owner was amazing! It was our first time in Australia so we had a lot we wanted to do during our stay. We literally gave him a list of the activities and what days we wanted to do them, and he booked it all for us. He told us what companies were best for each activity, he helped us rent a car at a reasonable price, he drew us out maps to show us the best attractions to visit. He could not have done anything more for us!

    I could not fault this apartment and would highly recommend it to anyone!

    • Stayed: September 2013, travelled with friends
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    Thank rjd14
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

    Thanks for your review rjd14. Our cleaners work very hard to ensure the apartments are very clean and I will pass your comments on to them. Glad you enjoyed your stay and we appreciate the time taken to share your thoughts with us. Many thanks.

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 March 2014

    We were 5 for a weekend and they really helped us in our stay because the weather really didn't. It rained for the whole time but David helped us to make our schedule to enjoy our time as much as possible. They have book, games, movies and everything you need if have to stay at the hotel and for every activity they have discounts and give excellent tips about who you have to take for every tour. Our room looked to the wharfs it was big, clean and it had everything you need to live for the time of the stay.
    Great stay!

    • Stayed: January 2014, travelled with family
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    1  Thank Javi B
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

    Hello Javi B
    Sorry the weather was not ideal during your stay but glad you had a pleasant stay nonetheless. Our views from the water view apartments are fantastic and glad you enjoyed them.
    Thanks for taking the time to post your opinion we really appreciate it.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 16 March 2014

    Myself, my wife, and 2 adult kids stayed here for 3 nights in Feb. 2014. I found this location on TA as I have a hard time finding rooms for 4 people outside of the US. I was very satisfied. I paid around $320/night for a 2 bedroom/2 bathroom suite with kitchen, washer and dryer, and living room. I e-mailed David regarding availability and he promptly answered my questions and offered a 5% discount. The location was great next to the boat terminal for the reef and in town stores and restaurants. The building was also very quiet and well maintained. David is also very helpful in setting up your reef trip or other excursions. He got us a 10% discount on the reef trip with Ocean Freedom and helped us with a discount with a smaller car rental company to see the rainforest to the south of Cairns. They do provide transfers from the airport for the same $ as a taxi but their van was out of service when we were there. They do not charge for parking in the 1st floor deck. Some other reviewers complain about an ant problem and David was upfront about this. There is spray in the rooms and you do not need to leave food out but it really did not bother us much. They did have unlimited internet. The only problem we had was drying clothes in the extremely small dryer. I would definitely stay there again.

    Room Tip: request higher floor
    • Stayed: February 2014, travelled with family
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    Thank phoenix1958
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

    Thank you Phoenix1958 for posting a review. So glad you enjoyed your stay with us. Cairns has so many great natural attractions to experience and we are happy you enjoyed them. Best regards.

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 March 2014

    Everything reach soooo close to perfection! Awesome sea view from each room and balcony. Best location 5-10 minutes to the city shops and restaurants. Clean and very friendly staffs assisted us to find a better alternative for trips. Also the bed is so comfortable! Me and my family very enjoyed the stay will definitely come back!

    • Stayed: March 2014
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    2  Thank SophieLin720
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

    Hello Sophielin and thanks so much for leaving your thoughts. We are glad you enjoyed our place and look forward to seeing you again in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 February 2014

    My wife and I stayed at Jack & Newell in November 2013. We booked a one bedroom deluxe with water views. We got a two bedroom, which was no problem. We only needed one bedroom. We arranged to have a private transfer from the airport to the property. Chris the driver met us there on time, and he was very nice.

    We were able to check into our room early, which was good. David is a bit verbose and tries a bit too much to be funny, but overall he is a nice guy who wants to help you get the best vacation you can. Jolette is very nice and my wife and I really enjoyed talking with her. David was awesome in setting us up with a tour to Kuranda, which included the Skyrail up and the train, 1st class, back. His recommendations were spot on.

    Now let’s talk about the apartment. It was nice, but there was an ant problem, which was confined mostly to the kitchen but also the dining and living room area. There is a sign posted in the kitchen that says to keep food in bags or in the refrigerator to keep the ants in check. We had no food out whatsoever, but the ants must have already been living there. They also included some bug spray, which had limited effect. The ant-issue made us feel itchy and it made the apartment feel dirty even though it really wasn’t. We are very picky, and I grew to live with the ants, but my wife was not as forgiving. We couldn’t relax on the sofa without the occasional ant hiking across the table or floor. Because of the ants, we would not recommend Jack & Newell or stay there again. However, many people are not as picky as us and would be perfectly satisfied staying there. If the ants were evicted, I’d say we’d go back.

    The apartment appeared to be a bit older, but the furnishings were nice and bed comfortable. It had all the amenities including a full kitchen and washer and dryer. One thing we found ridiculous is that you get one bath towel per person for your several day stay. If you want an extra towel it costs $3. Come on! Throw in an extra towel! It is what Americans call “nickel and diming you.” Also, the bath supplies are a bit lacking. You get a very small bottle of shower gel, but we needed more. So, it was buy more from them or buy a bar of soap. Again, nickel and dime! We went to target and bought a 2-pack of Dove.

    The location is great. You are very close to the water, and town is just a 5-10 minute walk. So, the location gets an “A.” If you go, be prepared, you may see ants, if that doesn’t bother you, enjoy!

    Room Tip: Water views are nice
    • Stayed: November 2013, travelled as a couple
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    Thank Joe G
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 16 February 2014

    Thanks so much for providing your feedback. We are so glad you enjoyed our wonderful location, the free upgrade to a 2 bedroom unit, the early check in, and that with our advice you had a great tour experience.

    At Jack & Newell our aim is to provide guests with the best possible holiday experience (not just accommodation) and we will go the extra mile to try to achieve this. We provide local advice on tours, activities, dining options, local attractions and anything you may need.

    Our apartments are "Self-Contained" holiday apartments. They are full residential apartments with kitchen, laundry and large comfortable living areas. Unfortunately we do not have the capacity or facilities (such as a commercial laundry) to provide the type of service you may expect when you stay in large hotel room. Whilst we do not have 24hr reception our service is very personalized and helpful.

    The Wet Tropics has some magnificent features...but also bugs and ants that thrive in this tropical environment. Whilst we bait them, spray them and stomp on them, we still do experience some of these tiny invaders on occasion. However they are not particularly partial to Jack & Newell...they tend to pop up in any building :)

    At J&N we have a particularly stringent cleaning process and you would be hard pressed to find cleaner accommodation. Unfortunately your score for cleanliness, because of the occasional ant walking across the floor is totally unfair to our hardworking and caring cleaning staff who are very proud of the efforts they put in.

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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