We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fabulous Hotel, great location, awesome views”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Jack & Newell Cairns Holiday Apartments
Ranked #13 of 64 Hotels in Cairns
Reviewed 4 April 2014

I found this hotel/apartment on Trip Advisor, and I am so happy. Stayed in a very clean & spacious 2 bedroom, 2 bath with my adult sons and husband. We were on the 7th floor and had a beautiful view of the harbor and waterway. Walking distance to everything. Hats off to the most incredible hotel manager, David, he went out of his way to make sure we had a great experience. He helped us set up an amazing tour of the rain forest and also a tour to the Great Barrier Reef. Both tours were top notch! Prior to our stay I emailed David several times asking him for advise, he got back to me right away. Highly recommend Jack & Newells!

Room Tip: Deluxe 2 bedroom, upper floor with view!
See more room tips
  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dizzy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 16 April 2014

Thanks Dizzy5 for your feedback. So glad you enjoyed your stay with us and that you enjoyed your tours. Cairns has some amazing sights and it is very rewarding to be able to recommend the best options for our guests. Best wishes and thanks again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (472)
Traveller rating
Traveller type
Time of year
Language
  • More languages

204 - 210 of 472 reviews

Reviewed 27 March 2014

6 adults stayed for 3 nights in an Oceanview apartment. The apartment had everything we needed and close to grocery stores. Actually, it was close to everything! We loved our stay and would definitely be back!

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rascoolbreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Hello Rascoolbreeze
We think the location is perfect with just a short stroll to everything and glad you found it to be so.
Thanks so much for providing your feedback, we appreciate it.
Best Wishes.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

My parents (older) and I (not as old) stayed for three nights.
When booking this hotel I quite simply searched for the highest rated hotel in Cairns that suited our needs and John and Newell came up. Suffice it to say that there wasn't a single complaint or murmur that we might have thought to raise.
I quite selfishly rarely write about my travels on Tripadvisor. Laziness perhaps. Having had the pleasure of staying here I feel obliged to give my two cents.
Particularly notable was the service of David at the front desk. I won't elaborate other than to say that having stayed in the past at fine 4 and 5 star establishments with what i thought up until now was immaculate service, we were blown away by the time and effort David went to in suggesting, helping, planning and booking our activities.
The apartments/rooms are spotless, modern and huge.
The location is as good as it gets.
Would I recommend this place? Don't look any further!
I look forward to going back with my wife (perhaps not my parents though).

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank embazzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Hello embazzle and thank you so much for leaving your review of us. we really appreciate it. We enjoy seeing our guests have a fabulous time enjoying Cairns great attractions and we are so happy that you and your parents had a great time. We look forward to be able to host you and your wife plus 1 in the future. Best regards from us all.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

Myself, my sister, her fiance and my friend stayed at the Jack and Newell apartments for just under 2 weeks in September 2013. We stayed in a 2 bedroom apartment overlooking the water. The apartment was spotless and the facilities were fantastic. The location was also perfect, we couldn't have asked for a better spot because we had easy access to everything. We had access to the complex pool and outdoor BBQ area which was great.

The staff were great! We got picked up from the airport and dropped off again when we were leaving, and David the owner was amazing! It was our first time in Australia so we had a lot we wanted to do during our stay. We literally gave him a list of the activities and what days we wanted to do them, and he booked it all for us. He told us what companies were best for each activity, he helped us rent a car at a reasonable price, he drew us out maps to show us the best attractions to visit. He could not have done anything more for us!

I could not fault this apartment and would highly recommend it to anyone!

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rjd14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Thanks for your review rjd14. Our cleaners work very hard to ensure the apartments are very clean and I will pass your comments on to them. Glad you enjoyed your stay and we appreciate the time taken to share your thoughts with us. Many thanks.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

We were 5 for a weekend and they really helped us in our stay because the weather really didn't. It rained for the whole time but David helped us to make our schedule to enjoy our time as much as possible. They have book, games, movies and everything you need if have to stay at the hotel and for every activity they have discounts and give excellent tips about who you have to take for every tour. Our room looked to the wharfs it was big, clean and it had everything you need to live for the time of the stay.
Great stay!

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Javi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Hello Javi B
Sorry the weather was not ideal during your stay but glad you had a pleasant stay nonetheless. Our views from the water view apartments are fantastic and glad you enjoyed them.
Thanks for taking the time to post your opinion we really appreciate it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

Myself, my wife, and 2 adult kids stayed here for 3 nights in Feb. 2014. I found this location on TA as I have a hard time finding rooms for 4 people outside of the US. I was very satisfied. I paid around $320/night for a 2 bedroom/2 bathroom suite with kitchen, washer and dryer, and living room. I e-mailed David regarding availability and he promptly answered my questions and offered a 5% discount. The location was great next to the boat terminal for the reef and in town stores and restaurants. The building was also very quiet and well maintained. David is also very helpful in setting up your reef trip or other excursions. He got us a 10% discount on the reef trip with Ocean Freedom and helped us with a discount with a smaller car rental company to see the rainforest to the south of Cairns. They do provide transfers from the airport for the same $ as a taxi but their van was out of service when we were there. They do not charge for parking in the 1st floor deck. Some other reviewers complain about an ant problem and David was upfront about this. There is spray in the rooms and you do not need to leave food out but it really did not bother us much. They did have unlimited internet. The only problem we had was drying clothes in the extremely small dryer. I would definitely stay there again.

Room Tip: request higher floor
See more room tips
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank phoenix1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Thank you Phoenix1958 for posting a review. So glad you enjoyed your stay with us. Cairns has so many great natural attractions to experience and we are happy you enjoyed them. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

Everything reach soooo close to perfection! Awesome sea view from each room and balcony. Best location 5-10 minutes to the city shops and restaurants. Clean and very friendly staffs assisted us to find a better alternative for trips. Also the bed is so comfortable! Me and my family very enjoyed the stay will definitely come back!

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank SophieLin720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newell2729, Manager at Jack & Newell Cairns Holiday Apartments, responded to this reviewResponded 28 March 2014

Hello Sophielin and thanks so much for leaving your thoughts. We are glad you enjoyed our place and look forward to seeing you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.4 mi away
Shangri-La Hotel, The Marina, Cairns
0.1 mi away
Pullman Reef Hotel Casino
0.2 mi away
Hilton Cairns
Hilton Cairns
#7 of 64 in Cairns
2,282 reviews
Show Prices
Show Prices
Show Prices
3.8 mi away
Ingenia Holidays Cairns Coconut
0.1 mi away
Pullman Cairns International
0.6 mi away
DoubleTree by Hilton Hotel Cairns
Show Prices
Show Prices
Show Prices

Been to Jack & Newell Cairns Holiday Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jack & Newell Cairns Holiday Apartments

Address: 27 Wharf Street, Cairns, Queensland 4970, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 64 Hotels in Cairns
Price Range: £148 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Jack & Newell Cairns Holiday Apartments 4.5*
Number of rooms: 16
Official Description (provided by the hotel):
Ideally located in the CBD just a short stroll to the Marina, Lagoon and esplanade, convention center, casino, shopping, dining and children's playgrounds. Our 17 Self Contained Spacious Apartments contain,full kitchen and laundry facilities. Most have large balconies with magnificent water views. Your home away from home, this very secure residential apartment complex is quiet and ideal for a holiday break. Stock the fridge and kick back on the balcony and watch the boats sail by. Free WiFi, cable TV and car parking for all units. The complex also has a well equipped gymnasium and an outdoor pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Ebookers, Evoline ltd and Cancelon so you can book your Jack & Newell Cairns Holiday Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing