The crew were mostly great as was the boat, the dive gear and food. All first class however I ‘m really disappointed how they handled the asthma incident with a friend on the trip 16 Nov. I’ve waited until now because of the refund debacle that ensued in the office after the cruise because of the staff that were barely able to contain their rage as evident by physical trembling during the discussion.
Yes we saw the asthma disclaimer that it “may” preclude a diver. Show me a dive company in the world that doesn’t have that somewhere? My friend is a master diver with more than 70 dives. All courses were done with the knowledge she has asthma. She needed to undergo a specialised test prior to her dive certificate. “I’m sorry but it’s Queensland law that if you’ve taken medication IN THE LAST 5 YEARS you cannot dive!” mmm I’m somewhat sceptical about that statement but oh well what could we do we were out on the reef. It wasn’t handled well on the boat and we had to pursue the crew for an explanation. Returning to the dock I asked the crew on the boat next door. That’s correct you can’t dive if you have asthma and don’t have a certificate but if you do, simply sign a waiver and pay a surcharge of $11 per dive and they would escort her on the dives. Now that was a fair and reasonable response imo. So after paying more than a $1000 by cc for 5 people we proceeded to the office for a partial refund. Nope can’t refund on the day by the same manner of payment just hours earlier. It had to be a cheque posted in a week or so. Is that legal? It was made more difficult too as they had lost her paperwork. Not professional, not customer oriented and won’t be back Seastar.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.