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“Ants”

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
Liberty Township, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ants”
Reviewed 11 June 2011

Room and location is good but ants are inside the coffee maker.

  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ckjn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICairns, Director of Sales at DoubleTree by Hilton Hotel Cairns, responded to this review, 15 June 2011
Dear Guest,

Thank you for choosing to stay at Holiday Inn Cairns and for taking the time to pass on your positive feedback. I was happy to read that you enjoyed your stay with us and the location of the hotel. We true value our location and are very proud of our rooms after our multi million dollar refurbishment program.

I note your comment about the ants in the room and this feedback and since addressed with our Executive Housekeeper and Housekeeping Department. Unfortunately being in a tropical climate and due to humidity ants can be present; however we have procedures in place for dealing with them.

Thank you again for your feedback and we look forward to welcoming you back to the hotel .

Kind Regards

Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,012 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Townsville, Australia
Level Contributor
6 reviews
4 hotel reviews
Reviewed 6 June 2011

I stay at the Holiday inn Cairns regularly (about once a month) for business. Can't fault this hotel, it is fantastic.

Rooms are very modern, room service menu good and available 24 hours. Reception staff are always helpful and it is in a great location! I love the selection of pillows and amazing beds.

There are many tired looking hotels in Cairns, the Holiday Inn is certainly not one of them!
I would highly recommend this hotel to business and leisure travellers.

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank savvytraveller83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICairns, Director of Sales at DoubleTree by Hilton Hotel Cairns, responded to this review, 15 June 2011
Dear Guest,

Thank you for choosing to stay at Holiday Inn Cairns and for taking the time to pass on your positive feedback. I was happy to read that you are a regular guest and always stay at Holiday Inn Cairns when you are in Cairns.

We are very proud of our product and staff at the hotel and we will be sure to pass your feedback onto the team. I personally love the selection of pillows on the bed as well. This is just one of the initiatives which came through the Holiday Inn Global Refresh program.

Thank you again for your feedback and loyal support. We look forward to welcoming you back to the hotel shortly.

Kind Regards

Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
reneeaus
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 June 2011

We stayed at Holiday Inn Cairns for 2 nights. Great first impression when we checked in as the receptionist was very friendly and helpful. Also, our room was ready early which was a pleasant surprise. In general everything was very efficient. Room was clean and comfortable. King bed was great. We ordered room service from the 'Take Inn' and were very happy with the quality of the meals (and reasonable price too). Buffet breakfast was very nice but at $23 I felt it was a bit overpriced. The location of the hotel was fantastic, right on the Esplanade and within walking distance to the Marina where all the reef tours depart from. It is also within walking distance of local restaurants, cafes, and the Cairns Central shopping centre.

Would definitely stay here again. The only thing which would have made our stay more comfortable would have been some additional cutlery in the room (we only had one teaspoon for making tea and coffee). The air conditioning also is a bit noisy and at night there was a humming sound outside our window which although not particularly loud got annoying at times.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank reneeaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICairns, Director of Sales at DoubleTree by Hilton Hotel Cairns, responded to this review, 16 June 2011
Dear Guest,
Thank you for choosing to stay at Holiday Inn Cairns and for taking the time to pass on your feedback.
I was happy to read that the staff were helpful and friendly. The level of service our staff at the hotel provides is what we are very proud of. We will be sure to pass this onto the team.
Location of the hotel is fantastic as you mentioned and it is great that you are able to walk to anywhere you want to go to Cairns whether it is the local restaurants, shops or the departure areas for the reef tours.
Thank you also for providing feedback of improvements, including the air-conditioning and additional cutlery. We will pass this feedback onto the relevant departments.
Thank you again for your feedback and we look forward to welcoming you back to Holiday Inn Cairns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 June 2011

Had a 1night stay and they checked me in promptly, gave me a nice upgrade as we had kids with us and the service was efficient and quick. the barramundi pond was a hit with the kids and the laundry facilities was very convenient at $2 per wash and dry. unfortunately the thermostat in our room was working well to regulate the a/c but that was the only blemish on another great experience with the holiday inn from

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 6784_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mildura, Australia
Level Contributor
74 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 June 2011

When I arrived in Cairns I was expecting to be staying at another hotel. My friends had arrived earlier in the day and there was a stuff up with our original place so they switched us to the Holiday Inn where our scrapbooking retreat was being held. So glad they did! I was upgraded to a King Ocean View room and it was gorgeous. Very modern, new (if a bit small) bathroom, very comfy bed and pillows but the hero of the room was the sliding doors to the balcony which slid right back opening the whole room up to the esplanade and ocean (mud flat!) view. Beautiful!

We didn't eat breakfast at the hotel or have meals others than bar snacks (very good) so I can't really comment on the food. The hotel is "round" with a central atrium full of tropical plants which was really lovely. The staff were all very friendly and helpful and were lovely to our large group of crazy women LOL.

Would love to come back with my family and stay here :-) My only negative is the very expensive wireless internet but I had my own mobile dongle so I was fine.

PS: special mention to Sue on the tour desk. She was amazingly helpful when I wanted to make some bookings at the very last minute.

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JustAllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
97 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 15 May 2011

We stayed at the Holiday Inn Cairns for two nights in April 2011 before a scuba liveaboard trip. We had a King OceanView that was comfortable and had a good view of the Esplanade. The bathroom was tiny and there was no shower curtain which meant some water splashing on the floor or the other person trying to get ready at the sink. There were also no hand towels, only bath towels and wash cloths. The curtains were very nice in that they crossed each other in the middle and went all the way to the floor leaving the room nice and dark for as long as we liked. We prepaid for the breakfast buffet, which was good but nothing special. Overall it was a good location, clean, comfortable and we had no issues with customer service. We would visit again for a short stay. The city of Cairns itself does not offer much for activities and has no beach so when we returned from a scuba trip we spent several days a little further north in Port Douglas.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LovetoScuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
upstate ny
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 May 2011

Could not have been better. Early check in and late check out. Clean and great location.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank grant8370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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