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DoubleTree by Hilton Hotel Cairns
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Reviews (2,373)
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Reviewed 30 July 2012

Close to the Esplanade, we were there for the Ironman Cairns and stayed till the end before driving up towards Brisbane from Cairns.

The rooms are comfortable but we only had half the ocean view. Still, it was very convenient traveling to and from the hotel towards the marina for Reef tours, restaurants etc. Beds are very comfy but the tour desk staff was somewhat condescending and berating when we asked if there was anyway to organize a motorbike tour along the route up to Port Douglas.

Also, when we decided to extend another night's stay, the staff did not inform us of the new rates despite us informing them the night before and we had a bit of shock with the new rates. But there was no helping it since it was too late to search for another hotel.

Room Tip: Ask for the ones facing the sea, the other block of the hotel faces the town inland so not much of a view.
  • Stayed: June 2012, travelled as a couple
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Thank Essa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 1 August 2012

Dear 3ssa,

Thank you for your review and taking the time to give us some feedback. Our team learn from this valuable information and allows us to better deliver on our core purpose of deliverying "Great Hotels, Guests Love".

I see you are an experienced reviewer, 10 trip advisor posts to date from 7 cities!. I see you were impressed with our beaches and the drive from Cairns to Port Doulas has some of the best beaches in the world in my opionion. I'll look into your comments in regards to our response to your enquiry to a motor bike tour to Port Douglas. I'm sure there is a company that does it. Infact now you mention it I think I would like to do it!.

If you travel our way again, we would love the opportunity to look after you.

All the very best,

Matt Rippin & TEAM Holiday Inn Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2012

We have stayed in the Holiday Inn Cairns every year for twelve years. We have a King ocean view room - the same one every year. It has large rooms a delightful atrium and good dining room, cocktail bar and swimming pool. .The restaurants along the esplanade at Cairns are very good although a alittle expensive. Cairns has a alarge lagoon which is very pleasant.
We also do day trips to the northen beaches such as Pt Dougas, Palm Cove (a must ) Holloways Beach, Yorkeys Knob and a few more.
Other places we drive to are the towns of Daintree,Mareeba,.Atherton and Innisfail.
Itis best to hire a car so you can do these at your leisure.
We find Cairns and Tropical North Queensland a great holiday foe us.

Room Tip: King ocean view .
  • Stayed: September 2011, travelled as a couple
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2  Thank NEV46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 30 July 2012

Hello Nev46 from Adelaide,

Great to see you enjoyed your stay at the Holiday Inn. Thank you for your loyalty & letting people know all the great things about our hotel!. The views from the hotel are unbelievable!. Nothing better than at the end of a hard day out being a tourist is sitting on the balconies at the Holiday Inn overlooking the Esplanade. I was pleased you enjoyed our Sirocco menu, Sanjesh our head Chef has just made some changes and it is receiving rave reviews!. Value for money, exceptional flavours!.

WOW.....See you next year on your 13th visit in as many years!!!. Please ask for me during your stay, it would be great to catchup!. Are you a member of our Priority Club Rewards Program?

Best regards

Matt Rippin & TEAM Holiday Inn Cairns

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Reviewed 27 July 2012

We recently stayed at the Holiday Inn at Cairns for 5 nights. Our room up the top overlooking the water was wonderful. A King suit. Very roomy and light with wide views and extra wide balcony. The bed was very comfy and everything just right, except the spa in bathroom not as good as the rest of the quality. Would recommend this place though, helpful staff and great position.Unfortunately we didn't swim in the pool as it wasn't heated, also the breakfast wasn't as good as we'd hoped, and the coffee was horrible. (we bought our own from a supermarket to take to the breakfasts) these were the only 2 let downs.

Room Tip: If you want luxury, the king suit is this. Very roomy and huge comfy bed. Fantastic views of harbour and very sunny and clean room.
  • Stayed: July 2012, travelled with family
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Thank Dell20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 29 July 2012

Dear Dell20

Thank you for staying at the Holiday Inn Cairns!. I see you are from Sydney, so your get away was well planned as Cairns is enjoying great weather at the moment. Whilst the southern states are chilling, Tropical North Queensland is enjoying the heat!.

I'll look further into your coffee comment. We have two new machines in our restaurant for breakfast. One is filtered coffee and the other is a self espresso machine making flat whites, lattes, cappuccinos, etc. Our breakfast scores in our guest feedback tracking rate amongst the best in class as our breakfast Chef is passionate about delivering the best breakfast in town!. Next time ask for me at the front desk, It would be great to say hi & have a coffee!

Take care, thank you for your great comments and look forward to seeing you again soon!.

Best regards

Matt & Holiday Inn Cairns Team

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Reviewed 25 July 2012

We thoroughly enjoyed our stay.

The location was great and very handy to restaurants etc, The room was lovely and clean, the beds very comfortable and the staff were friendly and helpful.

It was also very handy to have a tour desk in the foyer to assist with local information and tour bookings.

We booked through wotif and it was great value as well.

  • Stayed: July 2012, travelled with friends
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Thank Louisa1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 29 July 2012

Hello Louisa,

Great to hear from you and thank you for staying at the Holiday Inn Cairns. We really appreciate your comments and highlighting our clean rooms, friendly team, great location.

It’s not common for hotels to have a full tour desk in their foyer and the team have a wealth of knowledge and most importantly are friendly & helpful!.

Until next time, thank you for sharing your experience.

Best regards

Matt & TEAM Holiday Inn Cairns

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Reviewed 24 July 2012

Staff at reception were very efficient and professional and the room was nice and clean with all the amenities we needed and the location on the esplanade was ideal. Only downside was the small bathroom and very tight shower. Booked it on the day of arrival via Wotif and it was the mystery deal for $100 a night, great value.

  • Stayed: July 2012, travelled as a couple
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Thank MickClarke66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 29 July 2012

Dear Mirexxx,

I see you are from the Gold Coast, I too came from the Coast & grew up in Broadbeach. A great part of Australia!.

Thank you for your feedback, a Senior Contributor you are, 15 reviews in 8 cities. It’s through your feedback that allows us to further improve but also is great at allowing other travellers to read comments such as your which highlights why our hotel, the Holiday inn Cairns is so highly sort after. The team are professional and friendly, the location spot on!. Your comments in regards to our bathrooms being a bit on the small side are correct. Recently refurbished, designed to maximise available space to allow for a bath & shower!. Did you enjoy the new 3 function shower heads? Great water great pressure!.

I'll pass the comments onto the team, we all pay a lot of attention to our guest feedback. Take care and visit us again!.

Best regards,

Matt & TEAM Holiday Inn Cairns

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