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“Tour Director”

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DoubleTree by Hilton Hotel Cairns
Ranked #12 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 23 August 2012

We have never been so impressed with a hotel employee as we were with SUE, tour director in the front lobby!! She was absolutely amazing!! Saved me from taking "the wrong tour" for us, and within minutes of getting to know us, she suggested the "right snorkeling/diving tour" for us. She also facilitated a car rental at a VERY good price and guided us to the Mossman Gorge, and the very best place for a delicious/romantic dinner.
I work with the public and travel often, but have NEVER seen anyone be as dedicated, passionate, and personal as Sue in trying to provide the best tour options for each person. We watched her interact with others before and after our meeting with her. Sue is such a people person, focused on individuals and personal goals. I worry about how hard she works (and how some people are so rude/unappreciative of her efforts). I hope the Holiday Inn realizes what a gift she is to their business, and their clients. She was the best part of our Cairnes visit!!
I have sent everyone to her as we traveled across Cairnes and eastern Australia for the past month. THANK YOU SUE!!!!! Come see us in Seattle, WA, USA.

  • Stayed: August 2012, travelled as a couple
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3  Thank Seattle375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 29 August 2012

Dear Seattle 375,

Great to hear from you and we were so pleased to see you enjoyed your stay. Your comments in regards to Sue are appreciated and are spot on!. Sue loves her work, loves looking after people and is a true gift to the Holiday Inn Cairns. Sue is certainly living up to our Holiday Inn core purpose of creating "Great Hotels, Guests Love". I’ll make sure Sue gets the feedback & I’ll make her feel special too.

Come back again and visit us one day Seattle 375. In saying that, I’ve always dreamt of travelling to Seattle, some great culture, great music!.
Stay traveling, stay adventurous.

Best regards

Matt Rippin & TEAM Holiday Inn

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1,738 - 1,744 of 2,298 reviews

Reviewed 23 August 2012

If you are not a big fan of beaches, this hotel is perfect. The ocean is just few steps away, very nice restaurants and shops around. The hotel is in a quiet area but next to a wonderful children's area with loads of fun activities for kids. The Lagoon is walking distance and so is the ferry pier to the Great Barrier Reef. The hotel provides excellent options for day tours. A perfect hotel for families, with decent size rooms and balconies.

Stayed: July 2012, travelled with family
1  Thank Needysingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 25 August 2012

Hello Needysingh,

Thank you for posting your feedback on tripadvisor.

It's great to see that you enjoyed your stay with us and got to take advantage of all that Cairns has to offer.

The tour desk takes great pride in their local knowledge and make every effort to get our guests on the tours that best suit their wants and needs.

We look forward to welcoming you back to Holiday Inn Cairns on your next trip to Tropical North Queensland.

Best Regards,

Matt Rippin & Team Holiday Inn

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Reviewed 22 August 2012

Lovely hotel, pleasant staff. Positioned within easy walking distance from the seafront and restaurants. Good sized room with a fridge - AND NO MINIBAR. You can actually use the fridge for your own stuff! Why don't more hotels do this!! Excellent breakfast.

  • Stayed: August 2012, travelled as a couple
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Thank AustraliaShiraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 25 August 2012

Hello AustraliaShiraz,

Thank you for posting your feedback.

It was great to read you enjoyed your stay with us.

We hope to welcome you back to Holiday Inn Cairns again soon.

Best Regards,

Matt Rippin & Team Holiday Inn Cairns

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Reviewed 22 August 2012

If you are looking for value for money and a hotel on the Esplanade, this hotel would be perfect for the traveller on a budget.

My overall impressions on this property weren’t all that good, however I just needed to keep reminding myself that it is Holiday Inn.

Due to my Platinum Elite status, we got upgraded to a “Deluxe Room”, if this room was Deluxe I would hate to see what a standard room looks like. It was pretty basic, nothing flash at all. Quite a difference from previous status upgrades at properties such as Holiday Inn Townsville.

Negatives: Bathrooms were tiny, mini bar only gets stocked on request, some staff members at Sirocco restaurant clearly did not want to be there and came across being extremely rude.

Positives: Value for money, location, cleanliness of rooms, bar and front desk staff friendly and helpful.

  • Stayed: August 2012, travelled as a couple
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2  Thank VoyageReport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 24 August 2012

Hello VoyageReport,

Thank you for posting your feedback.

The Holiday Inn Cairns has three room types. Standard, superior and ocean view rooms. All our rooms have the same decor and facilities and the view the room has determinds which room type it is.

I will be passing on your comments to our department managers. Feedback is the best way for us to improve our service and product.

Thank you for your loyalty to Holiday Inn and IHG as a Priority Club Rewards Platinum member and we hope to welcome you back to Holiday Inn Cairns again soon.

Best Regards,

Matt Rippin & Team Holiday Inn

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Reviewed 22 August 2012

Booked with wotif by the way of one of their unknown specials(hotel not revealed until you pay). Was excellent value and location. Just 1 block from the main tourist precinct.. Room was recently refurbished and quite spacious. The building itself is a bit dated but is still adequate. Would stay again.

  • Stayed: August 2012, travelled as a couple
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Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 24 August 2012

Hello holdreamerbrissie,

Thank you for posting your feedback on tripadvisor.

It's great to see that you got to take advantage of the Secret Hotel deal with Wotif and hope to welcome you back again soon.

Best Regards,

Matt Rippin & Team Holiday Inn

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Reviewed 19 August 2012

Checking in was smooth and friendy,as was staff, generally
Lobby quite drab--really need to work on improving that initial impression!Ditto for decor in room and breakfast restaurant. brown, brown,brown!
Room was a reasonable size but bathroom was small. View was ok ( half ocean, half RSL ) but was easy enough to move balcony chairs to face the right way!
Good aircon, very comfortable beds,excellent shower.

Buffet breakfast had a large range of choices but was poorly staffed.
Room service prompt and food delicious...
Pool and gym disappointing but didnt matter to us, as hotel is right on the esplanade boardwalk and the lagoon pool is also nearby .
A bit more attention to detail and some interior decorating would go a long way.
We would definately consider this hotel again.

Room Tip: high up,with balcony . not facing RSL-noisy and an eyesore!
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  • Stayed: August 2012, travelled with family
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1  Thank Hannahro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 24 August 2012

Hello Hannahro,

Thank you for posting your feedback on TripAdvisor.

We have taken your comments on board and will be using these to help improve our product and service.

The next time you travel to stay with us do not hesitate to contact the hotel in advance to request a room on the esplanade side of the building.

Best Regards,

Matt Rippin & Team Holiday Inn

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Reviewed 16 August 2012

we will stay there again on our next trip to cairns its in a perfect location where you walk out the door onto the esplanade or shops and cafe`s etc , the rooms are clean and in good condition , the buffet breakfast is very nice and so much to chose from that even the fussiest eater will be pleased . the wifi works in the rooms really well too unlike some hotels .

  • Stayed: May 2012, travelled with family
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1  Thank steve c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 23 August 2012

Hello steve c,

Thank you for posting your feedback.

It's great to see you enjoyed your stay and the hotel facilities. I agree that our buffet breakfast has a wide variety to choose from.

Thank you again and we hope to welcome you back to Holiday Inn Cairns again soon.

Best Regards,
Matt Rippin & Team Holiday Inn

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Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range: £81 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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