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“Comfortable stay”

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
Kokkola, Finland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Comfortable stay”
Reviewed 4 December 2012

We arrived shortly after noon and were longing to have the room as soon as possible after a long flight from Singapore via Melbourne. Understandably we could not have it at once at this time of day. Anyway it felt not good to hear the receptionist snapping: "the check in time is 2 pm". (Afterwards she became very friendly for some reason). This was the only unpleasant moment at this hotel. Our room was BIG with one whole wall as a window and a reasonably good view out towards the ocean. Sleeping quality was superb. The location could not have been better at the Esplanade and close to the Lagoon, Reef Fleet terminal and the central blocks. The quietness of the hotel surprised us, after all it was the time of the total solar eclipse (the reason for us coming here) and the city was booming with people from everywhere in the world. The large undecorated lobby was relatively empty all the time and you did not hear much sounds from other guests. Of course this was only a good thing. In the lobby there was a separate tour desk which was manned through the day and booked trips for you. Very convenient. The lounge bar in contrast seemed to close their eyes much of the time so we did not take anything from there. The breakfast was big and tasty and the personnel here always cordial and attentive. The room price was quite hefty (and no breakfast included) even if you considered what you got. Maybe the eclipse season was an explanation for this. But all in all it was a very pleasant and comfortable stay for six nights.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Börje H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 7 December 2012
Dear Kokkola, Finland

Thank you for taking the time to give us feedback through Trip Advisor. We value your feedback as it allows us to fine tune the hotel to ensure we consistently deliver a great nights stay.

I hope you enjoyed the Solar Eclipse. Absolutely amazing and a once in a life time experience for many.

As you mentioned, the hotel is conveniently located on the Esplanade, away from the noisy cafes however just a couple of minutes walk and you are in the hustle and bustle. The views from the ocean views rooms are a favourite of our guests and are highly sort after.

I have already forwarded your comments to the team who love hearing feedback.

Again, thank you for your wonderful feedback. We look forward to welcoming you back to the Holiday Inn Cairns in the very near future.

Best regards

Matt Rippin & TEAM Holiday Inn Cairns
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2,089 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (457)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Brisbane, Australia
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 December 2012

3 day stay at this hotel whilst visiting family. Initially I was disappointed on arrival at the hotel that we were offered a room on the 3 rd floor - we had booked and paid for an ocean view king room and had assumed that we would be allocated a room on a higher level. Our corner room, 324,was comfortable and spacious, offering an expansive and pleasant view over the Esplanade and treetop view over the coral sea. The Reception staff member had suggested that if we were not happy with our room, to return to the desk and she would try and arrange a room that we would be happier with. The hotel is well located and many restaurants and shopping nearby. Buffet breakfast is the usual fare with attentive staff refilling as required. The mature Barramundi fish were great to watch in the hotels tranquil courtyard oasis pool. We were also given a late checkout on Sunday which we appreciated. The bottom sheet is too short for the king bed and I would have preferred a top sheet instead of a doona cover.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mez238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 5 December 2012
Dear Mez238

Great to see another Queenslander holidaying in Queensland. Perfect time of year to visit the tropical north region of our great state.

Thank you for taking the time to give us feedback through Trip Advisor. We value your feedback as it allows us to fine tune the hotel to ensure we consistently deliver a great nights stay.

As you mentioned, the hotel is conveniently located on the Esplanade, away from the noisy cafes however just a couple of minutes walk and you are in the hustle and bustle. The views from the ocean views rooms are a favourite of our guests and are highly sort after.

In regards to your housekeeping comment. I have already passed on your feedback to the team. All bed sheets within the hotel should fit the design of the beds and I would think on this occasion we have made an error. Please accept my most sincere apologies.

Again, thank you for your wonderful feedback. We look forward to welcoming you back to the Holiday Inn Cairns in the very near future.

Best regards

Matt Rippin & TEAM Holiday Inn Cairns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gerringong, Australia
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 December 2012

My girlfriend and I stayed here at the end of November and had a really wonderful time. To start with the hotel location was in a great spot. It was one block from the main 'hub' of Cairns ie the lagoon/pool, restaurants and clubs, which meant that it was far enough from the centre not to be bothered by noise, but close enough that it was an easy and enjoyable walk. The room we stayed in was one with a balcony situated facing the harbour area of Cairns which provided a great view. The room was very acceptable with a great bed and shower and very spacious. The bath was a bit small if you want to have two in at the one time, but otherwise its good. This hotel has barramundi in a pond in the centre which you can feed! These animals are totally awesome and well worth checking out. The pool was nice an warm as you would expect and quite large. No loud noises (aside from some bats) and a very relaxing experience in the tropical north. The staff were helpful and very friendly.

This hotel is well worth the money and I will be staying again the next time I am up there!

Room Tip: Get a room facing the harbour, as the view is quite lovely
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 5 December 2012
Dear Ben C,

Thank you for taking the time to give us feedback through Trip Advisor. We value your feedback as it allows us to fine tune the hotel to ensure we consistently deliver a great nights stay.

"Excellent hotel & will definitely stay again" Great headline and reading your review its a good summary!. We share all comments with the team who all take great pride in their ability to deliver a great stay for our valued guests.

The Barramundi fish are a great feature for the hotel and are unique to the Holiday Inn. Its amazing to see these huge fish swimming within the ponds of the hotel. Fishing feeding is conducted at 1.00 pm on Monday, Wednesday & Friday. Did you get a chance to feed the "monsters"?.

Thank you for your kind comments and sharing your stay with the many readers of these reviews. We look forward to welcoming you back to the Holiday Inn Cairns in the very near future.

Best regards

Matt Rippin & TEAM Holiday Inn Cairns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brisbane
Level Contributor
104 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 2 December 2012

As a member of Priority Club we were upgraded to suite 721, it was surprisingly spacious, on top floor, with fabulous views, we have stayed here before so were comfortable with a return visit. Overall there are some tired areas of the property, but certainly acceptable for a 3.5-4 star and for the price.

Staff were obliging and friendly, reception seemed to be short staffed on all occasions we presented, however staff acknowledged our existence as we waited patiently. Room service was fast and efficient and food good but not great. Breakfast was about the same, the bacon seemed like it was straight from the refridgerator rather than the stove which was odd, poached eggs were perfect.

Unfortunately workmen with power tools were doing some type of upgrade most of our stay so a trip to the pool was off the menu. The location is excellent right on the fringe of cbd, with a pleasant flat walk to restaurants, shops and casino.

For value, location and service the hotel is spot on and we look forward to a return visit.

Room Tip: Splurge on room 721
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ormiston62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 5 December 2012
Dear ormiston 62,

I hope you enjoyed your tropical holiday and great to have a Queenslander holidaying in their home state!. A very good time of year to come to Cairns!.

50 reviews in 26 cities, in 28 hotels of which 53 people have found these helpful!!!. Congratulations on your 50th review and helping other travellers find quality holiday destinations.

Thank you for taking the time to give us feedback through Trip Advisor. We value your feedback as it allows us to fine tune the hotel to ensure we consistently deliver a great nights stay.

"convenient, consistent, great location" Attention grabbing headline!. Thank you for your kind comments and sharing your stay with the many readers of these reviews. We look forward to welcoming you back to the Holiday Inn Cairns in the very near future.

Best regards

Matt Rippin & TEAM Holiday Inn Cairns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
96 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 20 November 2012

I am a platinum elite member of Priority Club and always book through the website. I paid extra for an ocean view and my membership entitled me to an upgrade.
Upon registration I was allocated a room on the 3rd floor with a glimpse of the ocean!!
Upon complaining, I was reassigned to a room on the top floor but still only with glimpses of the ocean. Hmmmm...not the best start.
The room is standard Holiday Inn fare....good bed, comfortable pillows. Great flat screen TV, The carpet is worn and badly stained. Bathroom clean with standard amenities. Very old fashioned with shower in tub, so difficult for older clients.
Position of the hotel could not be faulted ... 2 minutes to the bay and 5 minutes to the town centre. One bonus - there is a bottle shop (off licence) on the premises where you can buy wine and drinks at retail prices,

Room Tip: insuist on an ocean view... a bit more expensive but worth it.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donalddaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 November 2012
Hello donalddaniels,

Thank you for posting your feedback. It's great to hear from such a seasoned traveller as yourself. I would also like to thank you for your loyalty as a Priority Club Platinum member.

I have shared your feedback with the team and have taken your feedback on board. We will use your comments to help to continue to deliver a great hotel guests love.

Should you travel to Tropical North Queensland again we look forward to welcoming you back to the Holiday Inn Cairns.

Best Regards,

Matt Rippin & Team Holiday Inn Cairns
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Melbourne Central
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2012

The location was excellent the room clean and fresh. However the bathroom was way to small I am only 5.7 and I found the shower way to small, you can imagine how difficult is was for my Husband who is 6.5.
We had Ocean Views which were lovely the room was nice and cool as the climate was very warm.

Room Tip: Ask for an Ocean View it adds to the ambience!!!
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 November 2012
Hello Debra H,

I want to thank you for posting your feedback on Trip Advisor.

Our Ocean View rooms have stunning views and we recommend that guests book Ocean View rooms in advance to avoid disappointment.

Thank you for staying at Holiday Inn Cairns and we hope to welcome you back again soon.

Best Regards,

Matt & Team Holiday Inn Cairns
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southampton
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 November 2012

Enjoyed a very comfortable stay in room with a balcony for a 4 night stay on our trip to Australia. Very comfortable beds and good standard of cleanliness. Nice bar and restaurant although we ate out mostly. Lots of choice along the esplenade.
Staff always helpful. A very nice pool area for relaxing between activities. At the quieter end of the Esplanade but steps away from the lively bars and restaurants. Loved Cairns which was a good base for visiting Great Barrier Reef and rain forest and Holiday Inn provided good facilities and excellent value for money.

Room Tip: Worth paying a little extra for a balcony. We overlooked the pool area and Esplenade and enjoyed sit...
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank southstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 14 November 2012
Dear Southstone from Southhampton,

We do hope you enjoyed your travels down under and thank you for choosing to stay at a Holiday Inn. 11 reviews in 11 cities, keep going with the reviews as it allows other travellers to get a great insight into what to see, where to stay, etc.

I'll be sure to share your experience with the team who really appreciate feedback!. Come again soon & make sure you come back to a Holiday Inn.

All the best & again thank you for the feedback.

Matt & TEAM Holiday Inn Cairns.
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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