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“Great Modern Place, Great Service, Great Views”

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
Southport, Australia
Level Contributor
2 reviews
“Great Modern Place, Great Service, Great Views”
Reviewed 16 April 2013

Stayed here for 1 Night. Favorite thing was the view and location. Second favorite thing was the service, the staff who were on were extremely friendly, helpful and understanding. They really do care about your experience.

The room itself (Twin studio) was very modern and comfortable (Even for four adults). It couldn't fault it, other then the windows being a bit cloudy.

Most of all it was SO cheap. $120per night for 4adults in 2 double beds = $30each. So cheap for such a luxury feel.

I Recommend staying here.

Room Tip: 533 was level 5, close to lift, and had a decent view of cairns the mountain and the water. Very mod...
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 22 April 2013
Dear Nathan B,

Thank you for your feedback on Trip Advisor. It is always good to read such great reviews.

We truly are in a prime location, right on the main esplanade, and only a few minutes walk to local amenities and attractions.

At The Holiday Inn, we really do pride ourselves on our customer service, and you only have to read through some reviews on Trip Advisor to see how happy our guests are.

Thank you for recommending this brand, it is through your great reviews that we can become a great hotel that guests love and enjoy.
We look forward to welcoming you back to The Holiday Inn Cairns should you visit the Far North Queensland area again.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (457)
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English first
Cheltenham, United Kingdom
Level Contributor
192 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 15 April 2013

Pleased we chose this hotel. It is conveniently situated within walking distance of most that Cairns has to offer. Reception/Lobby is open and welcoming and every member of staff we encountered was helpful and charming. Our room was excellent and we had a sea view from the 7th floor.We also had an excellent view of the dozens and dozens of large fruit bats that come out of their roost at dusk- an amazing sight which visitors at ground level might not be aware of. Bathroom very small indeed. Room for one person only so make sure you co-ordinate usage!
Took breakfast outside the hotel but ate dinner in the restaurant. Food really well cooked and presented. No more expensive than comparable restaurants outside. Only issue would be limited choice if staying longer than, say, four nights.
Only complaint would be relating to the swimming pool. Two of our party of 4 felt like a swim but did not stay at the pool very long. Part of the surround is tiles but part is gravelled. This is picked up on feet and transferred into the pool making it look less than clean.
WiFi is free in the lobby if you are eating/drinking in the hotel. We did not find it a hardship to sit with a cup of coffee in order to access the internet.
Overall we really liked this hotel and would definitely use it again

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr. MJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 22 April 2013
Dear Mr. MJB,

Thank you for your feedback on Trip Advisor. It is always good to read such great reviews.

We truly are in a prime location, right on the main esplanade, and only a few minutes walk to local amenities and attractions.

I am glad you enjoyed your lovely ocean view room, these really are beautiful rooms, and are our most popular. The fruit bats are quite a sight to see as they busily fly over each night at sunset.

I have made a note regarding the pool, and will pass this onto our engineering department.

Many of our guests don’t mind sipping on a cup of coffee or a glass of wine while they email their family or catch up on some work, it creates a lovely busy atmosphere in the lobby.

We look forward to welcoming you back to The Holiday Inn Cairns should you visit the Far North Queensland area again.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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Darwin, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2013

I recently travelled to Cairns with my family and chose to stay in the Holiday Inn as it is a fairly well known name in Hotels in Australia. We arrived prior to check in time and where advised that we would be called when the room was ready, this was fine, however we were not afforded the opportunity to store our bags anywhere. Standard check in time came and went and still no phone call. Eventually we went back to the hotel and were permitted to check in, no apology or explanation. There was no porter to help with our bags, no instructions in regards to the location of the lifts, there are different lifts that service different areas of the hotel. So we went for a nice long walk all around the hotel until we eventually found out room. The bathrooms are tiny, sitting on the toilet you can just about rest your head on the bathroom door. No balcony to enjoy the tropical weather. All in all not a very high standard of service, I won't stay with another holiday inn again. The man feeding the barra was fantastic, highlight of the hotel.

Room Tip: ask for a room with a balcony
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leavindarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 22 April 2013
Dear leavindarwin,

Thank you for your feedback on Trip Advisor, I enjoy reading all of our reviews, as this allows us to make our hotel even better.

We understand that guests arrive early and subject to availability, we often advise them to check with reception to see if their rooms are ready. However, should they not be we do offer a storage and porterage service, I apologise that these services were not offered or were not available at your time of check in.

The barramundi is a huge success, they definitely steal the show. I will pass your feedback onto our barramundi expert.

Should your travels bring you to Far North Queensland in the near future, please give The Holiday Inn another chance, and let us know prior to arrival so that we can take care of your booking.

I do believe our front office manager has contacted you via email regarding this; if you would like to discuss this further, please don’t hesitate to contact our hotel.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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Perth, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 April 2013 via mobile

We stayed here for 3 nights at the beginning of April in an ocean view king bed room on the 7th floor. The hotel is in a good location and only a 5 min walk to the local restaurants and bars. The bedroom was spacious with a lovely ocean view, and the king bed and the linen and pillows were very comfortable. The decor is neutral and clean looking. Our breakfast was included in the price and there was a good selection of foods to choose from. The only downside is that the bathrooms are quite small and only big enough for one person at a time (unless the other person is in the shower which is over the bath) and although we had a balcony this was quite small and being non-smokers we were irritated by other guests' cigarette smoke drifting from their balcony to ours whilst we were sat there. My suggestion if you are a couple deciding to stay here is try to get a top floor ocean view room, and to take extra hangers with you because there are only six in the wardrobe, which makes me think these rooms are more suited to businessmen because of the desk in the room and the size of the bathrooms. I must add though that the staff were very friendly and their service was exceptional.

Stayed April 2013, travelled as a couple
Helpful?
Thank kcwood05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 22 April 2013
Dear Kcwood05,

Thank you for your feedback on Trip Advisor. It is always good to read such great reviews.

We truly are in a prime location, right on the main esplanade, and only a few minutes walk to local amenities and attractions.

Since completion of our renovations, guests love the new fresh modern features and designs.
We do suggest to travellers to book an ocean view room as it is a great way of relaxing after a long day on the Great Barrier Reef.

I am glad that our team gave you exceptional service; this is extremely rewarding to hear.

We look forward to welcoming you back to The Holiday Inn Cairns should you visit the Far North Queensland area again.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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Sydney
Level Contributor
6 reviews
3 hotel reviews
Reviewed 11 April 2013

My husband and I stayed here for a couple of nights in winter, 2012. The location was really good if you had children who could use Muddies water park as it was quite close. My husband and I really appreciated the choice of pillows which were really comfortable. We are thinking of staying there again with our 4 year old grandson because of the location.

  • Stayed July 2012, travelled as a couple
    • Location
    • Sleep Quality
Helpful?
Thank Charmaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 22 April 2013
Dear Charmaine C,

Thank you for your feedback on Trip Advisor. It is always good to read such great reviews.

We truly are in a prime location, right on the main esplanade, and only a few minutes walk to local amenities and attractions.

We do strive to look after our guests, and I am glad that you enjoyed your option of soft or firm pillows.

We look forward to welcoming you and your grandson to The Holiday Inn on your next vacation.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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Dodge City, Kansas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 April 2013

We stayed at the Holiday Inn 4 nights as we were vacationing here on our first trip to Australia. The location was great, we could see the ocean and palm trees from our room. There was just a short walk to the ocean and the restaurants (2 to 5 minutes). The room was clean and the beds and pillows were very comfortable. Sue at the travel desk did an outstanding job of helping us book tours - even in Sydney, which was our next destination. After we arrived at home, I realized I had left some items in a drawer in the room. I called and talked to Tracy and Francie in Housekeeping and they had found my things. They agreed to send them to me. Like other have mentioned, the internet and breakfasts were expensive. We really appreciated having laundry facilities available. Overall, a very good experience. Would stay there again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marilyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 22 April 2013
Dear Marilyn B,

Thank you for your feedback on Trip Advisor. It is always good to see such active members of the online community.

I am glad to hear that your enjoyed your stay here at The Holiday Inn, and that it was your choice of hotel for your first trip to Australia.

We truly are in a prime location, right on the main esplanade, and only a few minutes walk to local amenities and attractions.

Sue is fantastic, she is a local and has been diving for years, and she is the go to woman for all things relating to tours.

If you ever visit Australia again, and are travelling through Far North Queensland we look forward to welcoming you back to The Holiday Inn

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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Laurel, Maryland
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 April 2013

The Holiday Inn is on the Esplanade in Cairns, which makes it walking distance to the restaurants, the lagoon (swimming pool), yacht basin, etc. It's a great location, the price was right, and we appreciated the convenience of a laundry room. The downside was that they charge and arm and a leg for Wi-Fi and for breakfast (there's no reason to eat there).

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stefdoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 22 April 2013
Dear Stefdoj,

Thank you for your feedback on Trip Advisor. It is always good to see such active members of the online community.

We are very proud of our hotel and are lucky to be in such a prime position, right on the main esplanade just walking distance to local amenities and attractions.

We have taken on board your comments regarding internet which will be used when we update our internet policy.

We will be introducing our new restaurant menu in May, which is very exciting.

Next time you are in Cairns, we look forward to welcoming you back to The Holiday Inn.

Warm Regards,
Matt Rippin & Team
The Holiday Inn Cairns
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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