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“A visit in June 2013”

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DoubleTree by Hilton Hotel Cairns
Ranked #12 of 64 Hotels in Cairns
Certificate of Excellence
Devon
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A visit in June 2013”
Reviewed 18 August 2013

A great hotel in an ideal location with very helpful, friendly staff. Only small downside when we arrived the room given to us was not as booked, but after a bit of shuffling we ended up with a room like we booked. Stayed for 12 days, good value (I think) for where it is. Food a bit expensive for our budget but we did eat in on two occasions. Pool is great. Bottleshop handy, esplanade opposite and Cairns centre a short walk away.

Room Tip: Sea view is good. Room and beds excellent. Bathroom a tad small, but not much can be done about that...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OzfanDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 21 August 2013
Hi OzfanDevon,
Thank you for your recent comments, I appreciate the time you have taken to review our great hotel.
Its great to hear that our team was helpful and friendly.
I apologise for the room mishap, and am glad that our Guest Service Agents were able to assist during this time.
The on site bottle shop is extremely handy, especially for those afternoons relaxing in your room, or by the pool.
If your travels bring you to far North Queensland, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (462)
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West Auckland
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 August 2013

We were moved here the day before our arrival at Rydges since they couldn't accommodate our stay. We were not disappointed at all. We upgraded to an ocean view room for an extra $45.00 (Aus) per night from a garden view and I totally recommend the ocean view rooms. They have their own balcony, nice and roomy and of course view of the sea and the boulevard. The only down side is the size of the bathroom. Our one was very small (shower over the bath) good water pressure and it also had a satin jet head on the shower. Staff we amazing, so friendly and helpful. Nothing was too much for them. We would definitely stay there again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 18 August 2013
Hi Debbie V,
Thank you for your recent eedback on TripAdvisor. I enjoy reading all of our feedback, and appreciate the time you have taken to review our great hotel.

I am glad to read that you enjoyed your stay, especially in our ocean view room, these are our most popular.

Its lovely to read that our staff were friendly & you received great service, I will pass this onto our team.

If your travels bring you to Far North Queensland in the near future, we look forward top welcoming you back to the Holiday Inn Cairns

Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clark, Pampanga, Philippines
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 August 2013

We had an ocean view room with an excellent view. The staff was very accommodating and a special thanks to the concierge, Sue. They have a bottle shop, bar, room service, etc. and are close to all the attractions The interior rooms do not appear to have balconies or views, but ours was lovely. There were teeny, tiny bugs on the bathroom counter, but I have heard it's unavoidable. There was one US outlet in the bathroom, but converters can be rented for $5. Would definitely stay here again.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Loni L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 18 August 2013
Hi Loni L,

Thank you for your recent feedback on TripAdvisor, I appreciate the time you have taken to review our great hotel.

I am glad to read that your enjoyed your ocean view room. These are by far our most popular.

Its lovely to read that our staff were pleasant.

If your travels brign you to far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns.

Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2013 via mobile

We just checked in to the holiday inn after 6 night in port Douglas , paradise links . We were spoilt there , first impressions , good location , pretty dated hotel but maybe they are all like that here , staff were very friendly and helpful , room on 7th floor no 734 view of the car park , very clean but bathroom has been revamped , half updated half not , tiny , tiny , tiny ,, try and get a room with a reasonable bathroom , would not stay here again only because the room and bathroom is so small for 4 nights , a night before flying out from cairns would be fine .

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bodaleer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 12 August 2013
Hi Bodaleer,

Thank you for your recent review on TripAdvisor, I appreciate the time you have taken to review our great hotel.

I am glad to read that our staff were friendly and helpful, I will pass this onto them, they too love to read positive feedback.

If your travels bring you to far north Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns

Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 August 2013

I'm a regular with the IHG group of hotels. This wasn't the best I've stayed in.. Certainly not a bad experience, but doesn't compare to others. Buffet breakfast was good (no free takeaway coffee cups like holiday inn Melbourne) missed a few other creature comforts i was used to as well. Having said that, this chain of hotels always delivers exceptional service (better than most), it has a great little barramundi display pool (complete with 'crocodiles') an adequate bar and an attached bottleshop ($20 a six pack of beer vs $8 each at the bar). Very close to everything. Onsite undercover parking.

Room Tip: 302 had a balcony, 304 didn't.. ask for a balcony room.. or one with a view.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chikaramakkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 12 August 2013
Hi Chikaramakkon,

Thank you for your feedback on TripAdvisor.

I am glad to hear that you enjoyed our buffet breakfast. I love the idea of a takeaway coffee cup; we are currently developing a corporate package that includes a travel mug.

We are very lucky to be so close to local amenities and attractions.

If your travels bring your to far north Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns

Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level 4 Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 8 August 2013

We spent three nights at the end of July. We had booked the room in advance using a rate that included breakfast and required prepayment. We also opted for an ocean-view room and requested a higher floor. We received a room on the last floor (seventh) centrally located on the ocean side. My IHG membership was recognized and acknowledged. This gave us a daily newspaper as well as late check-out. The room was nice, clean, and the daily cleaning was reasonable. We did not encounter excessive noise and had no problem sleeping. The balcony was a plus and being able to see the birds in the trees below (including bats and parrots) as well as the tour boats returning from the reef was a nice perk on top of the ocean itself.

Check in and check out were fast and and courteous. We also used the front desk for tour booking and were quite happy with the service and the suggestions. We used the restaurant only for breakfast. This was well equipped and very tasty. We did not really use the pool. The location is fantastic, still close to the reef terminal yet not very noisy.

Overall, for a first visit to Cairns, the hotel made us welcome and if we ever come back we will definitely consider it.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank stefanelNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 12 August 2013
Hi stefanelNewYork,

Thank you for your recent feedback on TripAdvisor, I appreciate the time you have taken to review our great hotel.

I am glad to hear that you enjoyed one of our beautiful ocean view rooms; these are our most popular, views of the Coral Sea, the rolling mountains, why wouldn’t they be.

It is great to hear that you received your IHG Rewards benefits such as late checkout & complimentary daily newspaper.

If your travels bring you back to tropical north Queensland, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,

Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aalborg, Denmark
Level 4 Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2013

This place was absolutely amazing!
After staying in a horrible hostel, this was exactly what we needed. a bit of luxury!
Great service, great location, fantastic rooms, and comfortable beds.
The 'garden' in the middle of the hotel is beautiful :-)

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adventuresofanja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 12 August 2013
Hi Anja B,

Thank you for your kind words, I appreciate the time you have taken to review our great hotel.
I am glad to hear that you received great service and enjoyed our fantastic location, beds & our beautiful indoor rainforest.

I am sure you enjoyed the perfect weather we have been having here too.

If your travels bring you to far north Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns,

Warm regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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