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“Nice to come back to” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Cairns

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 65 Hotels in Cairns
Certificate of Excellence
Canberra
Level Contributor
279 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
“Nice to come back to”
4 of 5 bubbles Reviewed 27 August 2013

This place provides high quality, classic but mid-range accommodation. It is beautifully located with views of the city, bay and mountains and right on the esplanade. It is a busy hotel with plenty of international visitors - we found the staff to be very courteous and helpful. For example I'd lost my phone charger and they searched their drawers of leftovers and about 30 min later someone turned up with the required item - saved the day. The restaurant - Sirocco, is excellent - we enjoyed two marvellous seafood pasta meals. I don't know why people don't eat in more often when the quality of this good!

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tav_mind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 August 2013
Hi tav_mind,
Thank you for your recent feedback, I appreciate the time you have taken tor review our great hotel, and its fantastic to see such active members of the online community.
I am glad to read that our team was courteous and helpful, and that you enjoyed our Sirocco restaurant.
If your travels bring you to far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (442)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Japan
Level Contributor
131 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 23 August 2013

Arrived at 5am and was thankfully allowed to checkin. Our upgraded room (I am platinum) wasn't available though, so they comped us a couple drink tix and a bottle of wine with dinner.

Location is close to shore and centre of Cairns action. Helpful, friendly staff. Dinner reasonable, and kids ate free! Breakfast was mediocre, but the make-your-own juice bar was fun, though a bit messy.

Building and condition of rooms is not sparkling, but nothing too bad.

We really enjoyed the barramundi talk and feeding in the pond at the hotel. I highly recommend it for families.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JpnMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 August 2013
Hi JpnMan,
Wow! reviews in over 41 cities, you have been busy. Its great to see.
I am glad to read that you enjoyed the location, we are very lucky to be located right on the esplanade, so close to local attractions.
I am glad you had a chance to try our fresh juice bar, its very popular.
If your travels bring you to Far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns.
Warm Regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 22 August 2013

My husband and I stayed here for 1 night in August. Our room was nice, the bed comfortable, shower was good. It was a convenient location to downtown Cairns. You could walk everywhere you needed to go. Also used the fitness center which was small, but nice. Staff were very friendly and accommodating to our requests. Only thing I didn't like was the wifi was very expensive and so was the breakfast. The room itself though was a good value for the price.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 August 2013
Hi Cathy P,
Thank you for your recent feedback on Trip Advsor, Its great to see such active members of the online community.
I am glad to read that you enjoyed our fantastic location, and that our team was accomodating and friendly.
If your travels bring you to Far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 22 August 2013 via mobile

Every accommodation review from Cairns to Cooktown should be read with the understanding that the location involves a premium on the room price. The Holiday Inn is no exception though the hotel is very nice with large comfortable rooms that are well appointed with modern updated furniture and overall very comfortable. Our room on the top floor had a great view across the harbour and was impossible to fault.

The hotel is in a great location, close to the esplanade and a very short taxi ride to the marina.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank melbster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 August 2013
Hi melbster,
Thank you fo your recent comments on Trip Advisor, I appreciate the time you have taken to review our great hotel and I enjoy reading all of our guest comments.
Its great to read that you enjoyed our modern decor and breathtaking views of the Coral Sea. Our ocean view rooms are our most popular, and you can see why.
We are truly lucky to be located in such a prime position, right on the esplanade, within minutes walk to restaurants, bars, and local attractions.
If your travels bring you to Far North Quieensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 22 August 2013

Stayed four nights in august, nice lobby and check in was easy, until i asked for wi-fi, could not believe my ears when they said $13.00 an HOUR, but if i bought a couple of drinks they would reduce the price. Could that possibly be right in this day and age.Was i hearing things ??
i asked again , no that was the deal.... Unfortunately i had already booked and paid..
The breakfast was really good, that was the yummy part, we had an ocean view room, which was o.k. but there was some road noise, but not too bad, obviously no double glazing.
The bathroom small and some-what dated.. Would i stay there again ? I would shop around and would view it an almost last resort. It would depend on the value for money aspect. i wouldnt say it was special....

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AdelaideEagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 August 2013
Hi AdelaideEagle,
Thank you for your recent feedback on Trip Advisor, I appreciate the time you have taken to review our great hotel.
If you are an IHG Rewards member, I have some great news! as of January 2014, wifi will be free, just another great reason to join this fantastic club!
Thank you for your great comments regarding the breakfast, I hope you had a chance to try our fresh juice bar which has proven to be a great hit.
If your travels bring you to Far North Queensland in the near future, we look forward to welcoming you back to the Holiday Inn Cairns
Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

Stayed at the HOliday Inn Cairns for one night on the way back from Port Douglas to Perth. Very nice hotel, clean, good amenities and in a great location for a walk along the Esplanade.

Rooms were good: we had 2 double beds, TV with Foxtel sports. Bathroom was a little small, but for the time you spend in there, it didn't really matter.

Buffet breakfast was nice, with plenty of variety.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Theresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 19 August 2013
Hi Theresa G,
Thank you for your recent feedback on TripAdvisor, its great to see so many people taking part in the online community.

I am glad to read that you enjoyed your stay and our delicous buffet breakfast, I hope you had a chance to try our fresh juice station.

If your travels bring you to Cairns in the near future, we look forward to welcoming you back to the Holiday Inn.

Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 18 August 2013

We have stayed at the Holiday Inn Cairns a few times over the past 7 years.
This time was the best stay yet.
The restaurant, front office and housekeeping staff are so helpful and friendly.
The rooms are comfortable and clean.
Don't miss the buffet breakfast; everything you could ask for and more!

Room Tip: Ask for a quiet room
See more room tips
  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 19 August 2013
Hi skime,
Thank you for your recent review on TripAdvisor. I appreciate the time you have taken to review our great hotel.

Its fantastic to see such freat feedback. I am glad to read that our team was accomodating and friendly, I will pass this onto them as they too love to read our feedback.

Next time you decide to have a short getaway, ask about our great locals rate.
We look forward to welcoming you back to the Holiday Inn Cairns in the near future, thank you for being such a loyal guest.

Warm Regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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