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“Brilliant Place to Stay!”

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DoubleTree by Hilton Hotel Cairns
Ranked #11 of 64 Hotels in Cairns
Certificate of Excellence
East Dean,Chichester United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Brilliant Place to Stay!”
Reviewed 3 December 2013

I cannot fault this hotel! It is centrally located on the prom and I think punches above it's weight in terms of facilities and guest comfort for it's rating. The staff are well trained and very helpful as we found when we had trouble booking our onward flight online. We upgraded to a seaview which was spectacular as you get the most dramatic early morning sunrises. Well worth it! Clean and comfortable, I couldn't fault it. Free wifi in the lobby, expensive if buying it in your room, but that is my continual gripe all over Australia! We ate on our balcony a couple of nights as it's so interesting watching the world go by, so we used room service and couldn't fault it. Make sure you leave any left overs outside your room though as those little sugar ants get into everything. Also we used the tour desk in the lobby and found them really helpful too.

Room Tip: Definitely pay extra for that sea view!
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
Thank MrsH0lt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 December 2013
Hi MrsH0lt,
Thank you for such a great review.
I am so glad that you enjoyed our great location, and our beautiful ocean view rooms.
I will be sure to pass this onto our tour desk.
Once again, I appreciate the time you have taken, and we look forward to welcoming you back to the Holiday Inn Cairns in the near future
Warm regards,
Matt Rippin & Team
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2,051 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (451)
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English first
Wherever the cheap fares take me
Level Contributor
121 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 2 December 2013

Stayed here for 2 nights during a trip to Australia. The hotel is a large high rise style very close to the water and walking distance to a ton of restaurants and shopping in Cairns. Check in was easy, and we were given a nice ocean view as IHG Platinum. The room was satisfactory, especially for a Holiday Inn. Bed was comfortable enough, the room had a nice view of the water and the bathroom was a good size. The hotel had a nice tropical area just outside the lobby in the atrium, with some large fish in it. We were able to walk to the docks to take a Great Barrier Reef boat tour very easily, as it was about 10 minutes away, and there were tons of places to eat within 5-15 minute walk. Overall, a nice hotel that completely met our needs.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank antonius66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 December 2013
Hi antonius65,
Thank you for your recent review on TripAdvisor, I appreciate the time you have taken to review our great hotel.
It is great to read that your check in experience was easy, and I am glad that you enjoyed our ocean view rooms; these are by far our most popular.
Once again thank you for your positive comments; we look forward to welcoming you back to the Holiday Inn Cairns in the near future.
Warm regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 December 2013

My wife and i stayed at Holiday Inn Cairns for 3 nights. The hotel is pretty big and has many rooms. It is right at the end of the Esplanade making it a very nice and quiet place to be in.

The hotel itself is a 10 min walk to the main tourist area of esplanade with close proximity to Woolworths and other important places.

However the rooms are not very great. We had explicitly asked for a King bed but we ended up getting a Twin room. Since they were pretty full with a conference our request was not accomodated. The morning reception staff did tell us that we will likely be shifted later in the day but they conveniently forgot to inform the next shift!

Also i stayed here since i am a member of the IHG club which usually gives me benefits like complimentary upgrades/free internet. Not so at this one. They said they are still upgrading their systems.

The breakfast was complimentary and at best having sufficient choices.

The other staff of housekeeping and concierge were very prompt.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank Vinit_Ba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 December 2013
Hi Vinit_Ba,
Thank you for such an in-depth review, I appreciate the time you have taken to review our great hotel and I am sure many other travellers will too.
I apologise that your requested bedding configuration was not available during your stay. We do try to accommodate all of our guest’s requests.
Our Wi-Fi will become free in January for all IHG Rewards members; we are very excited to be able to offer this service.
Thank you for your lovely comments regarding our wonderful porters and buffet breakfast
If your travels bring you to Cairns in the near future, we look forward to welcoming you back to the Holiday Inn.
Warm regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
Reviewed 2 December 2013

we spent 6 days here on November, we could not fault this place, clean, great location with nice views. staff were efficient and most helpful. Free Wi-Fi for up to an hour in Reception area. We would recommend this hotel to our friends and families.

Room Tip: ask for a room with sea views its worth it.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank trips1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 December 2013
Hi trips 1959,
Thank you for your recent feedback on TripAdvisor.
I am glad to read that you enjoyed your stay. We are extremely lucky to be located in such a prime position, right on the esplanade.
Thank you for recommending our hotel to your friends and family.
If your travels bring you to Cairns in the near future, we look forward to welcoming you back to the Holiday Inn
Warm regards,
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
5 reviews
Reviewed 2 December 2013

stayed in holiday inn last week for 2 days with my partner , great experience ,good sized rooms ,clean, excellent service from staff especially from one of housekeeping staff ,forget her name but she was from India as I asked while she was doing her job ,very friendly and excellent in customer service , rest of the staff was great as well , overall great experience.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank angel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 10 December 2013
Hi angel d,
Thank you for your recent feedback on TripAdvisor.
It is wonderful to hear that you enjoyed your stay with us and that our team delivered excellent customer service. I will be sure to pass this onto our team as well as our fantastic housekeeping staff.
If you ever need a short getaway in the near future, we look forward to welcoming you back to the Holiday Inn cairns
Warm regards,
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
62 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 November 2013

Very average chain hotel. Stayed in a standard room - unfortunatelly not very clean, pretty overdated. Beds nice and comfy. Nice pool area. Breakfasts overall good. Staff friendly. Free wi-fi in lobby only.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TomekWu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 1 December 2013
Hi TomekWu ,
Review in over 38 cities, wow you have been busy! It is so great to see so many active members of the online community.
Thank you for your honest comments regarding our rooms. Our beds are extremely comfortable and the buffet breakfast is delicious.
If your travels bring you to Cairns in the near future, we look forward to welcoming you back to the Holiday Inn
Warm Regards
Matt Rippin & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 November 2013

I stayed at the Holiday Inn Cairns 10 years ago and thought my friend and I would try it again. We were there last week for 5 days - all I can say is the service, staff and overall feeling of being special was still the same - well done keeping your standards so high. Also the barramundi fish in the internal pond have grown a lot fatter since then. The room was great, breakfast excellent for choice and closeness to everything for tourists is a great advantage. Will definitely return.

Room Tip: Make sure you close your door firmly as it will turn off the airconditioning which runs on sensors a...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carmen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt R, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 1 December 2013
Hi Carmen W,
Thank you for such a great review on TripAdvisor.
It is wonderful to hear that you enjoyed your stay.
The barramundi definitely do get very spoilt, they love their prawns.
Once again, thank you for a great review and we look forward to welcoming you back to the Holiday Inn Cairns in the near future.
Warm Regards
Matt Rippin & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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