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“Ok - nothing out of the ordinary”

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DoubleTree by Hilton Hotel Cairns
Ranked #12 of 64 Hotels in Cairns
Certificate of Excellence
Brisbane, Australia
Level 5 Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Ok - nothing out of the ordinary”
Reviewed 1 August 2014 via mobile

Definitely not a bad stay, just nothing special. Negatives - requested a king bed, received a room with two doubles; bathroom tiny, slightly grubby; lifts incredibly slow. Positives - friendly helpful staff, good location.
Really this place was like most australian mid-priced hotels, they're ok but you get the feeling their hey day was in the 90s. Wifi is also the usual ridiculous price (which was a pain because 3G was non-existent with Optus so we needed it!).

Stayed April 2014
Helpful?
Thank ST_Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 3 August 2014
Dear SP_Brisbane,

Thank you for taking the time to give us your feedback through Trip Advisor.

Glad to hear our staff provided you with friendly service and that the hotel location was good. We are very lucky to have our hotel in such a prime position and guests love that it is only a few minutes walk to local amenities and attractions.

Sorry to hear that your bedding arrangement was not what you requested and the cleanliness of the bathroom wasn't up to standards. Your comments will be addressed with Housekeeping Management.

In regards to WIFI practices in Australia, you will find it common practice in nearly all international branded hotels that they charge for the use of Internet. Holiday Inn Cairns is currently reviewing its product offering here and the hotel is looking to move to an inclusive pricing structure for accommodation including Internet.

Hope to have you stay with us again soon and hope your next stay is a more enjoyable one.

Kind Regards
Matt Rippin
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Howlong, Australia
Level 5 Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 29 July 2014 via mobile

A great mid price hotel. The location was ideal, right on the Esplanade, close enough but just away from the busy centre. Helpful staff, clean room and most importantly, comfy bed and pillows. We would stay here again.

Stayed July 2014, travelled with friends
Helpful?
Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 29 July 2014
Dear Helen M,

Thank you for taking the time to give us your feedback through Trip Advisor. I am glad you enjoyed your stay with us.

Great to hear our staff provided you with such great service, it is something we take pride in. Your feedback means a lot.

We are very lucky to have our hotel in such a prime position and guests love that it is only a few minutes walk to local amenities and attractions. You are right about it being close enough to the city but far enough away from all the busy traffic and night life.

We would love to have you stay with us again.

Kind Regards
Matt Rippin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2014

Stayed at the Holiday Inn for 3 nights in July was very pleased!

Staff/service- we're wonderful, very helpful, friendly and polite.

Room- amazing stayed in 623 had awesome views of the ocean do recommend purchasing an ocean king view with a balcony, worth every cent. Bathroom was tiny but everything else was fabulous.

Cleanliness- was fine, change of towels everyday day.

Buffet Breakfast- great food and service once again, a bigger variety would have made it even better!

Location- was great, although lots of walking has to be done as there are so many things to see.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimmiejane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 28 July 2014
Dear Kimmiejane,

Thank you for taking the time to give us your positive feedback through Trip Advisor.

I am glad you enjoyed your stay with us.

We are very lucky to have our hotel in such a prime position and guests love that it is only a few minutes’ walk to local amenities and attractions.

I am glad to hear that you enjoyed your stay in one of our beautiful ocean view rooms; they are very popular with travellers. Our weather is wonderful this time of year.

Our buffet breakfast is very popular with all our guests and even the locals love to come in to have breakfast as well. Definitely one of a kind.

Should you travel to Cairns again we look forward to welcoming you back to the Holiday Inn Cairns.

Kind Regards,
Matt Rippin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Queensland, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 July 2014 via mobile

Stayed here for the practicality as my brother was getting married on the premises. The rooms were beautiful, the gardens were lovely and the view was amazing, over looking the esplanade. A short walk from the clubs and night markets. The wedding reception was amazing and the food brilliant!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rhiannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 27 July 2014
Dear Rhiannon B,

Thank you for taking the time to write us a review.

Glad to hear that our hotel offered you a great wedding package. Our Rainforest Atrium is a perfect back drop for wedding photos and ceremonies.

We often receive great comments on our food and beverage here and your comments from a wedding perspective are very much appreciated.

It’s perfect for our guest to stay at the Holiday Inn Cairns because they can locate local attractions and amenities with ease.

We would love to have you and your family stay with us again.

Kind Regards
Matt Rippin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 July 2014 via mobile

Only stayed one night before our trip down to Townsville. Clean, modern rooms, we had mountain view which was just as nice as a sea view. Nice complex and could easily use this as a holiday base. Great location on the beach front with a quick walk down to the main cafe area and pool. Gym had good facilities, staff where friendly and chatty and we enjoyed our late night coffee and dessert in the lobby bar. Recommend for location, size of rooms and good staff plus balcony was a bonus for extra space to chill.

Stayed July 2014, travelled as a couple
Helpful?
Thank kegs1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 27 July 2014
Dear kegs1104,

Thank you for choosing to stay with us and for posting your great comments.

Glad to hear you enjoyed your overall experience with us even though it was just for a night.

Our team work very hard to have the hotel up to standards to make your stay is comfortable and hassle free.

We are lucky to be located in such a prime area; it’s something our guests love about us.

We would love to have you stay with us again if your travels bring you back to Cairns.

Consider joining our FREE IHG Rewards Member loyalty program which offers best prices guarantee and hotel benefits such as free WIFI.

Kind Regards
Matt Rippin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
180 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 24 July 2014

This hotel has a central location which makes it easy to get to anywhere in town. It is also right the across the broad walk and if you have children it is absolutely convenient to walk to the restaurants and to the pier to catch boats out to the Great Barrier Reef.
The hotel amenities are not great and neither is the housekeeping. We came back one afternoon to find our bed half made - looks like house keeping did the job halfway and it was time to clock out!

The grounds keeper is a wonderful chap though. He took the trouble to explain in detail the fishes they had in the hotel pond. And he always greeted us with a smile.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Westiekhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 24 July 2014
Dear Westiekoo,

Thank you for taking the time to write a review on our hotel.

Glad to hear that most of your stay was enjoyable and you were able to locate local amenities with ease because of our central location.

Our grounds keeper, Duane is a great asset to the team he has been with us for a while and takes great care of our Rainforest Atrium and pond. Happy to hear he was friendly and gave you some in sight about our pet Barramundi.

Sorry to hear that your room was unsatisfactory. Your comments in regard to the room will be addressed with our Housekeeper Manager. Please ensure that this is not our usual standard.

We would love to have you stay with us again and we will ensure your rooms are spotless and tidy next time around.

Kind Regards
Matt Rippin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tegucigalpa, Honduras
Level 6 Contributor
301 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 23 July 2014

Not the most luxurious, but it had everything we needed (clean room, laundry, nice view, pool, gym, restaurant, helpful staff/concierge). The location was perfect. Enough out of the main tourist area that we had peace and quiet, but a quick 10 minute walk to everything we wanted to see. Right on the water with excellent views - request a beachfront room if available. Fine for couples, good for families.

Stayed July 2014, travelled as a couple
Helpful?
Thank BlueTraveller711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 24 July 2014
Dear BlueTraveller771,

Thank you for taking the time to write a review, your feedback is important to us.

Delighted to hear you had an enjoyable stay and that the staff was of great service to you.

We are lucky to be located close to city but not too close to all the noisy city traffic. Great for all our guests so they can have a goodnight sleep after Cairns activities.

Hope to have you stay with us again soon if you travels bring you back to Cairns.

Kind Regards
Matt Rippin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

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