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DoubleTree by Hilton Hotel Cairns
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Reviews (2,362)
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807
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388
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1,423 - 1,428 of 2,362 reviews
Reviewed 11 August 2014

Open, tiled walkway between rooms: nice idea but very slip nasty when wet- don't try the stairs if you respect heights. Handyman is pretty lazy-plugs not working, curtain tracks broken, rowing machine not working, walking machine not working, poor ventilation for bathroom.
The worst thing was the inbuilt WATERPROOF MATTRESS PROTECTOR !!!. I kid you not, I was transported back 50 years to when children slept on impermeable surfaces. What happens to the sweat when you sleep (it can get quite warm in Cairns). I woke several times each night- bring cotton pyjamas.

Room Tip: Facing the ocean only- the view is the best thing. Ask for a bed without a plastic protector sewn into it.
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank stephen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 11 August 2014

Dear Stephen M,

Thank you for taking the time to review on the hotel.

Sorry to hear you had a disappointing experience. We assure you this is not our usual standard.

If you do have any problems or issues on your room or facilities please contact our friendly front desk staff. They like to help where they can and to go that extra mile for our guests.

We would like some extra details about your stay if you could please email admin@holidayinncairns.com.au.

We hope to have you stay with us again soon and that it is a more enjoyable one.

Kind Regards
Matt Rippin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

I believe that this review my soon be redundant as I have heard that the Cairns Holiday Inn will be soon rebranding to another chain. Thats a shame.

My wife and I stayed for three nights recently. We were given a room overlooking the water, very nice. The hotel is built around a large central atrium which is quite pleasant but can mean that depending on where your room is located it is a long walk from and to the lift.

The room was quite compact but everything was neat and tidy. Bed comfortable and no problems with the sun coming in through the curtains. Bathroom was very small but was good enough. Everything else was pretty much standard HI amenities. TV had a selection of channels but no CNN (got to have CNN in my opinion!).

Would I stay there again? Certainly, the hotel is reasonably central to the heart of Cairns, the views from the water side of the hotel are nice. Good sleep wasnt a problem. It just seems a bit dated and in need of freshening up.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank MrAustralasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 11 August 2014

Dear MrAustraliasia,

Thank you for taking the time to write a review on the hotel.

The Holiday Inn Cairns will be rebranded as of the 1st of October but rest assured we will be providing our guests with the same great service and facilities.

Fantastic to hear you enjoyed your overall stay with us. You can always rely on us for a comfortable and relaxing stay.

We are very lucky to be located in such a prime area of Cairns; we are situated right outside the Esplanade where you can take a scenic stroll. It is also easy to locate restaurants, shops and most importantly the Reef Fleet Terminal.

We do to have you stay with us again soon.

Kind Regards
Matt Rippin
General Manager

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Reviewed 6 August 2014 via mobile

Service and staff were outstanding. We enjoyed several meals and drinks at the restaurant and especially enjoyed the barra feeding and our 2 year old loved running around the tropical gardens. Rooms were fine and well maintained. 5 min walk to restaurants

Stayed: July 2014
1  Thank maddygirl555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 6 August 2014

Dear maddygirl55,

Thank you for taking the time to write us a 5 star review.

Pleased to hear you and your family had an enjoyable stay. We take pride in providing friendly and helpful service to all of our guests.

Glad you enjoyed our hotel restaurant Sirocco and the barramundi feeding, it is a favourite.

We do our best to present a comfortable and clean room for our guests and offer a pillow menu so you can have a great night sleep.

We would love to welcome you back again soon.

Kind Regards
Matt Rippin
General Manager

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Reviewed 6 August 2014

Stayed here for the weekend. Very friendly and helpful staff....our room wasn't quite ready when we arrived, so we were given drinks vouchers and asked to wait in the bar - nice!!
Room was clean and comfortable. Breakfast was good - avoid the omelette if offered - not so good! Well located opposite the beach boardwalk and close enough to all the shops and restaurants.

Room Tip: Ask for a high level room with a beach view
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Bellabessie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 6 August 2014

Dear Bellabessie,

Thank you for taking the time to write a review on the hotel.

Great to hear we provided you with friendly and helpful service, it is something we take pride in.

Glad you enjoyed your drinks while waiting for your clean, comfortable room.

We are lucky to be located along the Esplanade which offers our guests spectacular ocean view rooms.

Thank you for choosing to stay with us and it would be an honour to serve you again soon.

Kind Regards
Matt Rippin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

The location is fabulous, but the room is musty and the bathroom about the size of a miniature closet
The hotel was kind enough to move us to another room which had less must and a better view. They seemed to understand that the internet pictures of the bathroom are misleading and people complain about the musty smell. The second room was better, but not great.
Location is fabulous for walking to the restaurant zone along the waterfront
I'd pick another place next time

Room Tip: hotel needs to replace the air conditioning system for the rooms
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Bruce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HICAIRNS2014, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this reviewResponded 6 August 2014

Dear Bruce S,

Thank you for taking the time to write a review on the hotel.

Glad to hear you liked our location it offers many opportunities to go to popular restaurants and attractions just outside the hotel.

Sorry to hear your stay with us was disappointing. Your comments will be addressed to housekeeping management.

We do hope to have you stay again with us.

Kind Regards
Matt Rippin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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