We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
DoubleTree by Hilton Hotel Cairns
Ranked #12 of 64 Hotels in Cairns
Certificate of Excellence
North Fort Myers, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location”
Reviewed 27 September 2010

We had a nice clean room, high floor, with ocean view. The staff were consistently helpful and pleasant.

Our room was pleasant and well ventilated. Pool area was pleasant, with a hot tub. The atrium was lovely.
Hotel has a laundry.
We were a 10-15 minute walk from the marina and terminal from which the reef cruises depart, and between hotel and docks there was a wide variety of sidewalk cafes.
The tour desk was helpful, but we found it helped to be informed before we went so that we were not sold a tour with a company of THEIR choosing.
PS - Being a member of their PRIORITY CLUB can give you an upgrade in room.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bev15842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGlass, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 29 September 2010
Dear Guest

Thank you for your positive feedback and taking the time to review the Holiday Inn Cairns.

I was glad to read that you enjoyed your stay and the fantastic location of the hotel. I agree the Ocean view rooms are second to none.

All feedback is passed on to our staff and is used to ensure we continue to maintain our high level of service. I am also pleased to see that you made the most of being a PCR member and the benefits associated with this.

Thank you again for your feedback and we look forward to welcoming you back hopefully in the very near future.

Kind regards

Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,160 reviews from our community

Traveller rating
    744
    932
    350
    79
    55
See reviews for
433
991
170
259
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (462)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 26 September 2010

Although this hotel may not look too appealing from the outside the room's have been wonderfully upgraded and the bed was extremely comfortable. Its in a good location and the free parking is a bonus. The rate was very reasonable (booked through expedia) and we would happily stay here again next time we return to Cairns.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGlass, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 5 October 2010
Dear Guest

Thank you for your positive feedback and taking the time to pass this on. I am glad you enjoyed the convenient location of the hotel, being right on the Esplanade and a short walk to the CBD.

Our recently refurbished guest rooms that feature pillow top beds are second to none and make for a truly relaxing night's sleep.

Thank you again for your feedback and we look forward to welcoming you back to Cairns in the very near future.

Kind regards

Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay Area, CA
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2010

I chose this hotel based on the so many positive reviews I saw on tripadvisor. When I first walked into the lobby I thought this site had potential as things seemed nice and neat. However my opinion soon changed when I got to my room on the third floor near esplanade street. Sure the bed and tv area looked new, but couldn't mask the stains on the celing or the dirty carpet. When I saw the curtains, I was already scared something would fly out as soon as we moved it, which really did happen. The little mini bar fridge was also old and disgusting looking as there were multiple stains on the door. The bathroom was a bit small, but the kicker was when we started noticing tiny little ants around the sink and on the bathroom floor. What really killed my mood for this hotel was when i saw a 2in cockroach crawling on a beam on the 2nd floor. It makes me think they should reconsider having the rainforest theme in the courtyard as this obviously seems to be attracting bugs.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teamhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGlass, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 29 September 2010
Dear Guest

Thank you for choosing to stay at the Holiday Inn Cairns and for taking the time to pass on your feedback.

I was disappointed to read that your room had marks on the ceiling, carpet and mini bar and have followed up with the relevant manager regarding this.

The hotel has in place a professional pest inspection and service system, I am sorry that during your stay you noticed ants in the bathroom and a pest on one of the outside beams.

Your impression of the hotel is vital in helping us provide the highest level of service to which we are committed. Thank you again choosing to stay at Holiday Inn Cairns and for taking the time to pass on your feedback.

Kind regards

Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nz
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 September 2010

Just like Cairns itself the Holiday Inn is keeping itself interesting and attractive with the rooms refubished since our last visit. It's a very good location and all staff stiil we had dealings with were extremely helpful and friendlly.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greykiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGlass, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 20 September 2010
Dear Guest

Thank you for your feedback on your recent return stay to the Holiday Inn Cairns.
I was glad to read that you were impressed with the recent refurbishment and the high quality of service delivered by our staff.

The multi million dollar refurbishment included an upgrade to the lobby, restaurant, exterior and an upgrade to all guest rooms and bathrooms.

Thank you once again and I look forward to welcoming you back to the hotel when you are next in Cairns.

Kind regards

Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2010

Just had a week at Holiday Inn. Had a small hiccup with standard room and was upgraded to Ocean View room. The breakfast's and staff are excellent. The rooms are spotless and plenty of fresh towels. Beach/pool towels are great when luggage is limited. Tour desk very helpfull with a welcome pack given on check-in. Gardens & fish great.Very handy to all of the great eating places. The foreshore and walkway are a credit to Cairns and very popular. (Gold Coast take notice)

  • Stayed September 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PedroGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGlass, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 20 September 2010
Dear Guest

Thank you very much for your positive feedback. I am glad to read that you enjoyed your stay in one of our ocean view rooms and I agree the view is amazing and the location is perfect.

We pride ourselves on being commended for our high level of service. It was great to hear that you enjoyed the buffet breakfast and the Atrium with the live Barramundi, I will be sure to pass on your comments to our staff.

Once again thank you for taking the time to write your feedback and we look forward to welcoming you back to the Holiday Inn Cairns.

Kind regards

Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 September 2010

Brilliant location for all you need to see and to in Cairns,walk to the ferry terminals takes 20-30mins,walk to the swimming lagoon 15-20mins.Breakfast at the hotel is a hot and cold buffet which was very good indeed.Not to be missed is the feeding of the barramundi fish which happens on a mon, wed and fri,great for the children and adults!The night markets which open at 4pm daily are fascinating and good for shopping,eating or if you are in need of a massage!

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGlass, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 16 September 2010
Dear Guest

Thank you for choosing to stay at the Holiday Inn Cairns and for taking the time to pass on your positive feedback. I was pleased to read that enjoyed your stay and the fantastic location of the hotel.

I agree, the Rainforest Atrium and Barramundi fish feeding are both unique and ensure a memorable experience. I was also pleased to read that you enjoyed our hot and cold buffet breakfast; we pride ourselves on having the best breakfast in town.

Thank you again for your feedback and we look forward to welcoming you back when you are next in Cairns.

Kind regards

Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 September 2010

We stayed at this hotel for three nights after 9 days in Port Douglas, it was a very pleasant experience. We were given a ground floor room which I am not a huge fan of but it was very modern had a nice little court Yard and was surprisingly private.

the location is perfect on the waterfront a short walk to the bars and retsurants but still nice and quiet, the oldies in the RSL were very quiet.

The bathroom was a little cramped but a shower is a shower and the pool area was a little dated and lost the sun early in the afternoon which the locals think is a good thing.

We would definatly stay here again

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shawes76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGlass, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review, 15 September 2010
Dear Guest

Thank you very much for your positive feedback and I appreciate the time you have taken to pass on your experience.

I am glad that you enjoyed your stay and you were able to take advantage of the location being right on the Esplanade and close to all restaurants and bars.

The hotel has recently undergone a multimillion dollar refurbishment to include all guest rooms; I agree the Courtyard rooms are very private and spacious.

Thank you again for your feedback and we look forward to welcoming you back hopefully in the very near future.

Kind Regards

Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.5 mi away
Shangri-La Hotel, The Marina, Cairns
0.5 mi away
Hilton Cairns
Hilton Cairns
#5 of 64 in Cairns
2,235 reviews
0.6 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
1.0 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
594 reviews
0.1 mi away
Novotel Cairns Oasis Resort
0.6 mi away
Pullman Reef Hotel Casino
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Hotel Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel Cairns

Property: DoubleTree by Hilton Hotel Cairns
Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Odigeo, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your DoubleTree by Hilton Hotel Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing