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“nice place to stay”

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Cairns Sheridan Hotel
Ranked #17 of 64 Hotels in Cairns
Certificate of Excellence
New Zealand
Level 6 Contributor
166 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“nice place to stay”
Reviewed 22 April 2014

We stayed here for three nights before flying out of Cairns room was good nice and clean. When we booked our tariff included breakfast and free use of laundry. That was not the case with the laundry. We questioned this with reception staff and she said "that had all changed since we booked". She did give us money for one use of washing machine and dryer which was all that was needed anyway. We did not find the young ladies on reception that welcoming - I wrote a note to the cleaning staff asking for a plug (the room had a basin and bath both difficult to use without the plug, the plug turned up the next day) but all in all our stay was okay, hotel being pretty close to the airport.

  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank MarieAnnNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, 28 April 2014
Thank you so much for your comments. Yes we have changed the laundry to include brand new commercial washing and drying machines. Because they are far superior to the previous domestic machines we have had to introduce a minimal charge. However, as you found out we still honour any bookings that may of mentioned free laundry use. The housemaids service every room once a day. If you leave a note for them after they service your room then they will not get your note until the next day. We are here to offer you the very best of service so please pick up the phone and tell us if there is anything we can help you with. Our response will be instantaneous.
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341 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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Droitwich Spa Worcs
Level 6 Contributor
111 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 April 2014

We stayed for two nights early April - small hotel - good rooms - good restaurant - small pool - very friendly and helpful staff. There are places to eat within walking distance of hotel. Cairns centre is close which has a good selection of shops and restaurants. Close to airport. Would stay again and highly recommend.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank MalViDroitwichWorcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, 28 April 2014
Thank you for your very generous comments. They are greatly appreciated and I look forward to seeing you at the hotel again.
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Cairns
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 April 2014

For quiet ambience and a homely atmosphere, Palms Restaurant is one of the best options in Cairns.

We dine here often.
Why? ...........
- the restaurant is open 7 days a week.
- it is conveniently located away from the tourist zone and has ample parking.
- we can meet in the foyer, relax on comfy sofas and catch up with newspapers.
- the food is consistent in quality.
- staff are long term employees and their friendly service is very much appreciated.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Arkense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, 14 April 2014
Thank you so much for your comments about our restaurant. Our restaurant is an extremely important aspect of our overall operation and as such a huge amount of effort goes into making it as good as we can get it. It is nice to get such positive feedback to encourage us all to keep striving to give our customers the ultimate dining experience.

Stuart Munro
General Manager
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Yungaburra, Australia
Level 3 Contributor
12 reviews
7 hotel reviews
Reviewed 26 March 2014

We stay at the hotel regularly.Always great friendly service, and the meals are delicious (excellent hot buffet breakfast and dinner menu to suit all tastes including steaks pasta and seafood - and they all taste great). The rooms are clean, quiet and well maintained and very comfortable! Close to airport and city centre, with buses stopping in front of hotel. We recommend the Cairns Sheridan to all our friends for stays and functions, having held a number of functions there ourselves.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Bruce P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, 1 April 2014
Thank you so much for your generous review. Our Function and Conference facilities are exceptional in all areas but are rarely mentioned in reviews so I am glad to hear you get the same friendly service when conferencing as you do when overnighting. We have some major upgrades coming to our Conference rooms so keep an eye out for that. Look forward to seeing you again.
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Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2014

i have being staying with Cairns Sheridan Hotel for over 10 years. when I first approach Stuart & Leanne Munro about a room rate for 12 month contract for 6 weeks visit for a weekly stay and I was more than surprised with the rate which suited my companies budget. When I arrived from brisbane for my first visit the reception staff made me feel very well welcomed, I was taken back by how clean the room and bathroom was in the motel and the size of the room. The dinner and breakfast food was of high standard and staff were friendly,
Make the call you wont be disappointed

  • Stayed January 2014, travelled on business
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Helpful?
2 Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review, 17 March 2014
Wow. Mark I will have to get you to write our advertising and promotions. It took 10 years to get a comment out of you but it was certainly worth the wait. Thank you so much for your generous comments and hopefully you're good for another 10 years.
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Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

Brilliant staff who are always ready to go above the call of duty. Manager willing and available to speak with clients. Rooms clean and well maintained. Quiet, peaceful and air conditioned. First choice for any business or leisure trip to Cairns. Rated highly by the Endeavour staff.

  • Stayed March 2014, travelled on business
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Helpful?
1 Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, Manager at Cairns Sheridan Hotel, responded to this review, 17 March 2014
Thanks for your comments Ray. It is always important for us to get positive feedback like this. It encourages the staff and creates that feeling that guest satisfaction is directly related to the attitudes and actions of the staff. Hopefully we will see you again soon.
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Tweed Heads, Australia
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 March 2014

Great location for myself just north of city, close to airport and a hotel next door.
Breakfast was good and the lady who looked after the brekky room was friendly and helpful (Buffet style help yourself).
Shower good
A/C good
Beds fine
Room clean
My room was back of hotel above reception 2nd floor no problems, I had a friend who was at the front of hotel on Sheridan St our indigenous friends elected to have a party at the bus stop out front so was a little noisy still there at 6am, (not the hotels fault but might be a consideration)

Room Tip: Ask for 3rd floor or above no balcony on level 2
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Cairns Sheridan Hotel, responded to this review, 4 March 2014
Thank you for your review, I am glad you enjoyed our facilities. I am sorry about the party in the bus stop that your friend could hear. I had no idea and it is something that I have not heard of happening before. We didn't have anyone else mention this on the night but if your friend had of reported it to the night receptionist then we may of been able to get some assistance to move them on. Thanks.
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Additional Information about Cairns Sheridan Hotel

Property: Cairns Sheridan Hotel
Address: 295 Sheridan Street, Cairns, Queensland 4870, Australia (Formerly Cairns Quality Inn)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cairns
#13 Luxury Hotel in Cairns
#13 Romantic Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Cairns Sheridan Hotel 4.5*
Number of rooms: 74
Official Description (provided by the hotel):
The Cairns Sheridan Hotel is the closest hotel to the Cairns International Airport and 3kms from Cairns City Centre, there are scheduled buses to and from downtown. Sightseeing tours can be booked to the Great Barrier Reef for snorkeling and diving, to the Atherton Tablelands, Kuranda to the Gulf and Cape of Carpentaria. It is two blocks from the Esplanade and scores of well known restaurants. WiFi is avail to all rooms and public areas, the Palms Restaurant is open to the public. There are 3 separate conference rooms that can cater for up to 150 persons, plus a large balcony overlooking the pool and garden. Ample parking is available in the grounds of the hotel. The Cairns Sheridan Hotel belongs to MTS, one of PNG's pioneer tourist companies which own the Madang Resort, Kalibobo Village, Kalibobo Spirit all in Madang, plus the Tropical Heritage Hotel in Minnie Street Cairns. All hotels have been consistent winners of the Trip Advisor Excellent Awards in recent years. ... more   less 
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Also Known As:
Quality Inn Cairns
Quality Hotel Cairns

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