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“Very friendly and convenient”

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Comfort Inn Cairns City
Ranked #29 of 64 Hotels in Cairns
Glasgow, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Very friendly and convenient”
Reviewed 17 January 2012

I really enjoyed stay at "Discovery Cairns" right from the beginning. The stuff was very helpful, we were allowed to check in very early in the morning without any problems. During the last day we could leave our luggage until evening and go for a trip. However, the most convenient thing was the fact that we could book all our trips at the reception. What is important, the stuff was very well informed and organized and had plenty of information materials.

Our room was quite clean and well equipped (tea, coffee, fridge, electric kettle, tv, cups, glasses etc.). It was also spacious and air conditioned. The only problems were the smell inside (similar to cigarette smoke) and outside (old tyres or slag?) as well as the price of the wireless internet - $7 per hour. It would be also more convenient if there were breakfasts organised - but this is only a suggestion.

To sum up, I would recommend this hotel to anyone who would like to stay in Cairns - scuba divers, snorkelers, couples or families with children. Its location is also very convenient (15 min walk to the Esplanade).

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Villemo_Lind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather-in-accounts, Operations Coordinator at Comfort Inn Cairns City, responded to this review, 30 January 2012
Thank you for your feedback, it's much appreciated and we appreciate the time you have taken to post your comments on Trip Advisor. We hope to see you again in the future:)
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224 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Darwin
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2012

I visited my friends in Port Douglas and also decided to stay in Cairns for 2 nights. I made my reservation with Discovery via Expedia. they has the best, most affordable rates. Wendy handled my call enquiry and she was great. Upon arrival at the hotel, we were welcomed and assisted by Martin. He is the best hotelier I have ever met. Aside from the usual check in procedure, he gave suggestons as to where we should go, gave directions and a very handy map. He is so nice to have a chat with.We were pleasantly surprised because we arrived a bit earlier than the check in time but the room was ready and we were allowed to check in right away. the room was clean and the car park was just outside our room which was even better. the hotel is very close to the places of interest whether by car or if one wants to go for a walk. Being in the hotel industry myself, I highly recommend Discovoery Cairns. Thumbs up to Martin!....you are the the best and if ever I will go back to Cairns for another holiday, I will surely stay at Discovery.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Racquel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather-in-accounts, Operations Coordinator at Comfort Inn Cairns City, responded to this review, 30 January 2012
Thank you so much for you kind words; it's always appreciated to get some positive feedback and we appreciate the time you've taken to lodge your comments. Yes we love Martin too, he's a gem and we certainly look forward to looking after you another time.
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Jakarta
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 January 2012

We booked a virgin flight/hotel package. Discovery Cairns was a very pleasant surprise. The superior room, overlooking the pool, was a good size and was clean and well maintained. The staff were helpful. We had no noise problems. We are not fast walkers and it took us less than 15 minutes to walk to the centre of the City via the very pleasant Esplanade. If you want a good clean hotel to sleep in while you spend the bulk of your days being active out of the hotel then this hotel is ideal. If you want to sit by a pool drinking cocktails go somewhere else.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jakartaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris T, Guest Relations Manager at Comfort Inn Cairns City, responded to this review, 13 November 2015
Hi jakartaboy

Thankyou for your review on our part of the world and we are glad you enjoyed your stay with us and look forward to seeing you again
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1 review
Reviewed 4 November 2011

On arrival the door man "Martin" was very welcoming and really helped us out on trips etc, the room was basic clean and tidy, we stayed here for 5days and 2 of those days the room was not cleaned fully and the bed was not mad correct also the towels were not given, but ask at reception and Wendy was more than welcome to get us some! I would stay here again!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickFitzpatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather-in-accounts, Coordinator at Comfort Inn Cairns City, responded to this review, 15 November 2011
Thank you for your review. I will certainly discuss with housekeeping your situation and apologize if your service was missed for whatever reason. It is lovely to hear that despite your hiccup with housekeeping, you would stay with us again. We look forward to it.
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Tully, Australia
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 October 2011

again a last minute decision to go away, again they found us a room, great rate, easy checkin, awesome staff. had 2 nights of comfort and peace. Rooms aren't 5 star for mod cons and decor, but clean, definitely, hair dryer, t.v, basics such as tea/coffee/biscuts etc all supplied.
bed comfy, room spacious, pools great, two visits to this place and no problems either time, nice change.
Great location, great people.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank townsvillemiss65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather-in-accounts, Operations Coordinator at Comfort Inn Cairns City, responded to this review, 15 November 2011
Thank you for your review. While we get verbal compliments each day, it is always nice when one is posted and gives us all a buzz. Great having you stay with us and cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 October 2011

We arrived excited to be in Cairns and immediately checked out of hotel. Bed as like cardboard with springs, stains on the bedspread, room seemed overall worn. Not at all what we were expecting!! We checked out and found a better hotel. The staff was not very friendy. We went through our travel agent to get our money back and no go, instead they changed the story and refused a refund. Not a good experience with this hotel at all!

Room Tip: Maybe a good hotel for a quick overnight stay but wouldnt recommend for vacationers.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lv2Trvl2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather-in-accounts, Operations Coordinator at Comfort Inn Cairns City, responded to this review, 15 November 2011
Thank you for your review. It is disappointing that you did not state your dissatisfaction with the room to our receptionist when they asked you – in a very friendly manner - if there was a problem; this would have given us the chance to rectify the situation and discuss it with you. When you stated that you had simply changed your mind to stay closer to the beach, all we can do is assume that this actually was the reason you checked out. Had you advised us that you were unhappy with the room, a full refund would have been provided to you as per the correspondence with your Travel Agent.
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Travellers are raving about these Cairns hotels

Newcastle upon Tyne, United Kingdom
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 31 August 2011

Staff here extremely friendly and helpful. Room fine although we found it very warm at night. Vietnamese restaurant a real bonus. Close enough to town and beach. Loved having space outside our room to smoke, at last someone who cares about the outcasts! Thank you!
Would stay here again.

  • Stayed August 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank deadlegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heather-in-accounts, Operations Coordinator at Comfort Inn Cairns City, responded to this review, 7 September 2011
Thank you for taking time to post a review. We are really glad you enjoyed your stay and yes, the new Vietnamese restaurant is proving very popular with service, food and especially the excellent prices. Very hard working here with all those gorgeous smells wafting through mmmmmmmm!
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Additional Information about Comfort Inn Cairns City

Property: Comfort Inn Cairns City
Address: 183 - 185 Lake St, Cairns, Queensland 4870, Australia (Formerly Comfort Inn Discovery Cairns)
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
#6 Best Value Hotel in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Comfort Inn Cairns City 3.5*
Number of rooms: 53
Official Description (provided by the hotel):
Locally owned and operated, Comfort Inn Cairns City is ideally located two and a half blocks from the City Centre, one block from the Cairns waterfront and easy walking distance to the famous Cairns Esplanade swimming lagoon and all reef and island terminals and approximately eighty meters from Cairns Private Hospital. 3.5 star hotel with tropical contemporary design, 53 rooms, recently refurbished including new beds, flat screen TV's, refrigerators, tea and coffee making facilities, fully air-conditioned, free WiFi, 2 swimming pools, tour desk, guest laundry and free off street parking. You will also find an array of restaurants to delight the taste buds and boardwalks with views of the Cairns inlet and Marina well worth a selfie or two. All this conveniently located within minutes of the Cairns Domestic and International Airport. Our friendly staff are also on hand to offer tour and activity advice for your Great Barrier Reef and Rainforest adventures. We aim to fulfil your ideal holiday expectations and experiences during your Tropical North Queensland stay with us. All tour operators offer pick up services from the front door. ... more   less 
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Also Known As:
Discovery Cairns Hotel Cairns
Discovery Hotel Cairns
Cairns Discovery Hotel

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