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“Lovely hotel with great staff”
Review of Hilton Cairns

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Hilton Cairns
Ranked #6 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 10 January 2012

We stayed at the Hilton Cairns for a few days over Christmas before going to a friend's house in Port Douglas for New Years. We hadn't been here since the renovations and are quite impressed with what they have done not so outdated anymore. We are HHDiamond members so we get automatic upgrades, and we asked not to have a room close to the casino noise and this request was granted by the check in staff.
We visited the Executive Lounge and the service here was impeccable. We were attended to by a lady named Cassandra who although was busy called a numerous number of restaurants for us as a number of them were closed over the holidays, and printed a map with directions to get to the one we decided on. Then on another night she told us that there were no seats in the lounge at that time and offered to set up a service in the lobby bar or we could take drinks to our room. We were a little dissapointed but could clearly see that even the balcony looked quite crowded so we took some generously poured glasses of wine that she gave us. What went above for us was when the lounge had closed she knocked on our door and personally apologised for not being able to contact us when a table became available as one hadn't, and then presented us with a tray of two extra glasses of wine and a plate of canapes that were served in the lounge that night. We thoroughly enjoyed sitting on our balcony in our very comfortable bathrobes with our wine and canapes.
As for the rest of the stay the airconditioning did seemed strained and we overheard a number of guests complain about this, but being that it is Cairns in the summertime we expected pretty much what we got and appreciated the fan we requested for and got within twenty minutes of putting in the call.
All the staff here seemed to do their best to help everyone suffering with the humidity and we would stay here again when it's not so busy so we can really enjoy all it and Cairns has to offer.

Room Tip: Stay away from the Casino side. The Inlet provides equally good views as the Esplanade side. Upgrade...
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  • Stayed: December 2011, travelled as a couple
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1  Thank TwoTravellers57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this reviewResponded 18 January 2012

Dear Two Travellers,

Thank you for the comprehensive review of Hilton Cairns on TripAdvisor. Firstly, as Diamond Hilton Honors you are clearly regular and discerning travellers and we appreciate your continuing loyalty. I’m so pleased to read of the great experience and service from Cassandra in the Executive Lounge – I am very lucky to have such dedicated people working in the team and be assured these comments have been passed to her. I look forward to welcoming you back when next your travel to the Tropical North.

Yours sincerely,

John Lucas

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1,777 - 1,783 of 2,361 reviews

Reviewed 9 January 2012

Often stay here - always if in Cairns. Great executive lounge. Hanuman not open this trip as New Year. Concierge poor as usual - not at door, by the time they notice you you have your bags up the stairs and inside. Car not brought up despite phone call 30 minutes prior to warn them. Otherwise staff great in all areas.

  • Stayed: January 2012, travelled on business
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Thank ludditeluddite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this reviewResponded 18 January 2012

Dear Traveller,

Thank you for the TripAdvisor comments for Hilton Cairns and the continuing patronage. As a regular to the Hilton I hope you’re a Hilton Honours member – this will ensure your loyalty is rewarded with points for each applicable stay. I’m sorry to read you found the Concierge service slow; your comment has been passed to the Department Head for review. I look forward to welcoming you back again soon.

Yours sincerely,

John Lucas

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Reviewed 8 January 2012

My partner and ienjoyed 4 glorious days at The Hilton. From our arrival to departure everything was 100%. The restaurant was supurb, room was spotlessly clean and all staff so friendly. The Hilton is just a short stroll into town. We will certainly be back there again this year. The bed was soooo comfortable, we recently went and brought the same pillow top. A most enjoyable holiday. We had the opportunity to view 2 weddings from our balcony.

Room Tip: Overlook the river, with the beauitful spa bath room.
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  • Stayed: November 2011, travelled as a couple
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1  Thank leanne h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this reviewResponded 18 January 2012

Dear Leanne,

Thank you for taking the time to review Hilton Cairns. It’s great to read that you’ve enjoyed your stay so much; especially noting your room was so clean with luxurious, with comfortable beds. We often have guests asking where they can purchase the pillows and mattress toppers for home! The location is great – being right in the heart of the Cairns action. We look forward to welcoming you back again next year.

Yours sincerely,
John Lucas

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Reviewed 8 January 2012

Everything you would expect from a top class hotel is here. The location is ideal, situated in a quiet area for easy access to the harbour or down-town. My room had lovely views, a large terrace and extremely well appointed. There was a mix up with my room reservation resulting in me being locked out after the first night! However the staff were most professional in sorting out the problem, though they did not offer to reimburse telephone calls I had to make to the agency in Sydney. It was not established who was at fault.When I asked for an iron in my room one was produced within minutes with apologies for the oversight. As far as I was aware the staff were multinational, so they could cater for a wide range of different languages. Breakfast was available from 6 am which gave one time eat peacefully and prepare for coach/bus pick-ups. All other hotels I stayed in in Australia served breakfast from 6.30 am. I would recommend the restaurant for an evening meal. It was by far the best dinner I enjoyed during my 4 days in Cairns.

Room Tip: Ask for a room in the front.
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  • Stayed: November 2011, travelled solo
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Thank irobertson14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this reviewResponded 18 January 2012

Dear Traveller,

Thank you for the Tripadvisor comments on Hilton Cairns – it’s great to have the feedback. I’m very pleased to read that you’ve enjoyed your stay here. We are indeed lucky to be in such a unique waterfront location and the Deluxe Water view rooms offer spectacular views. I’m sorry to read there was a reservation problem, and whilst I don’t know the specifics it sounds like it was corrected to your satisfaction. Our dining options are also popular with locals and visitors and we share a great partnership with renowned Asian Chef Jimmy Shu, who operates Hanuman restaurant, situated here in the hotel.

I hope you’ll be able to travel again some time to Tropical North Queensland and we can welcome you back.

Yours Sincerely,

John Lucas

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Reviewed 6 January 2012

Spent Christmas holiday at the Hilton. Paid the extra dollars to be on the Excecutive Floor. It was worth every penny! The Executive Lounge staff was wonderful (especially Ann), the breakfast wonderful and the late afternoon/early evening appetizers and beverages very generous. A couple of nights we were so tired from being out all day that we made the appetizers our dinner. The hotel is older but well maintained. The view of the bay is very nice. Great location with easy walk to all of central Cairns.

Room Tip: Pay more for Executive Level and water view.
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  • Stayed: December 2011, travelled with family
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Thank TravelAustralia2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this reviewResponded 18 January 2012

Dear Traveller,

Thank you for taking the time to review Hilton Cairns. It’s great to hear you’ve enjoyed your stay. Noting you chose to upgrade to the Executive Floor, this presents a great options for the discerning traveller such as yourself where you receive great service plus breakfast, evening drinks and canapés, all in a unique and exclusive environment. I’m also glad you enjoyed the location, right on the waterfront and just minutes from all the activities. I hope you’ll have the chance to travel again sone day and we’ll be pleased to welcome you back.

Yours sincerely,
John Lucas

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Reviewed 5 January 2012

My wife and I spent 3 enjoyable nights at this hotel. It is in a great location, very close to the sightseeing ships terminal. Everything worked--no problems. The breakfast buffett was enormous--but mostly Asian food. We were fortunate to be Gold HHonors members, and the evening snacks and drinks in the Executive Lounge really were terrific (one of the best we've seen). Note that it is a few blocks into the main part of town--but can walk along the ocean and so not problem.

  • Stayed: November 2011, travelled as a couple
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Thank 22explorer22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this reviewResponded 6 January 2012

Dear Explorer,

Thank you for taking the time to write some comments on Tripadvisor for Hilton Cairns. I'm very pleased to read you've enjoyed your experience here at the hotel and found the location ideal to all the great activities and energy that Cairns has to offer. We receive many positive comments on our Buffet Breakfast - it is indeed a great way to start the day. ! Thank you also for your continued support of Hilton as a Gold Hilton Honors member - we appreciate your ongoing patronage.
I hope we can welcome you back when next you travel to Australia.

Yours sincerely,

John Lucas|General Manager

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Reviewed 3 January 2012

This was a wonderful hotel. Great location, helpful staff, very clean rooms and great breakfast buffet. Would recommend this hotel and would stay again. Thanks for the wonderful stay.

  • Stayed: December 2011, travelled with family
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Thank dktorts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this reviewResponded 6 January 2012

Dear Traveller,

Thank you for your great recommendation on Hilton Cairns via Tripadvisor. I’m so pleased to read that you’ve enjoyed all aspects of your stay, noting such key features as our ideal waterfront location, the great service from the dedicated team and the Breakfast Buffet. I hope we’ll have the opportunity to welcome you back on another occasion.

John Lucas| General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range: £93 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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