Twice in a fortnight! Its a shame because the service from conceierge and the Hilton in general was very good.
When leaving, I was in a rush and asked front desk to process my check-out and to send the receipt to my room. That all seemed fine until I returned to Melbourne and saw that the hold on my credit card had not been returned.
It seems that every hotel in Australia is suffering from Check out incompetence (see my review for the Shangri0la Sydney), at least the Hilton was permited (by me) to put this authorisation on the card unlike the Shangri-la Sydney.
My advice, do NOT rely on the check-out staff to do their job properly. Insist on seeing the reversal of the authorisation and do not pay until this is complete.
For us, that is nearly $2,000 hotels have held onto from our accounts in 2 weeks.
- Official Description (provided by the hotel):
- Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hilton EMEA, Hotels.com, Southall Travel, Ctrip TA, Ebookers, Agoda, Priceline, TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hilton Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Cairns Hotel Cairns
- Hilton International Cairns
- Cairns Hilton International