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“Hilton Hotel Cairns”
Review of Hilton Cairns

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Hilton Cairns
Ranked #5 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 18 April 2014

A great hotel well located and staffed with quality helpful employees. The restaurants and bar provide an excellent array of beverages and meals. The facilities at the hotel include the fitness area, outdoor pool and spa and food and beverages are available to be enjoyed in these pleasant outdoor areas which is nice.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank SueF2218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 23 April 2014

Dear Sue,

Thank you for the hotel review. We’re pleased to read that you’ve had a great time with us and enjoyed refreshments in the lounge, restaurant and pool deck. Relaxing with a cool drink is a great way to spend an afternoon. ! I hope we’ll see you back again soon.

Yours sincerely,

John Lucas | General Manager

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1,262 - 1,268 of 2,356 reviews

Reviewed 15 April 2014

We stayed at this hotel for a bit over a week and had a great time. The location was also great, not too far from the wharfs, restaurants, parks, and boats. The staff were all highly professional and eager to help with whatever you needed. We especially remember Ann in the lounge and her helpful comments and the great conversations we had in the mornings. We were very happy with our breakfasts, lunches at Mondos, and snacks and wine at the lounge in the late afternoon. The rooms were clean and modern and housekeeping did a great job in keeping us supplied. In summary, we have a fond memory of this hotel. It helped enrich our experience of the city of Cairns and the area of northern Queensland.

  • Stayed: April 2014, travelled as a couple
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Thank brian790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 23 April 2014

Dear Brian,

Thank you for the review of the hotel on Tripadvisor we appreciate the feedback. I’m pleased to read that Anne and her team in the Executive Lounge have provided great service and you also note the entire team as being friendly and efficient. We’re delighted you leave with fond memories and hope we can welcome you back again one day.

Yours sincerely,

John Lucas | General Manager

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Reviewed 15 April 2014

This hotel is in the best possible location for enjoying beautiful Cairns and all the area has to offer - a short walk to a variety of restaurants, the marina, the shopping centre, and best of all right on the boardwalk that takes you around the town along the waters edge. Room was good size, super comfortable, very nicely sized balcony and great view. Swimming pool is large and set in beautiful grounds. Two restaurants are both good. Mondos on the waterfront is casual and has a number of options for lunch, including some really good curries. Donini's - the main restaurant is open for dinner and again has good food and some nice healthy options like salmon with spinach salad. But what made us really love this Hilton was the staff in the executive lounge. The lounge itself had a great view of the area with a highlight being the nightly fly-past of the local bats; food was reasonable and drinks great. The staff were uniformly wonderful -- Anne, Kara, Netis and Gemma you made our vacation with your friendliness, professionalism, attention to details, knowing what we wanted before we did (especially more wine), and arranging our late check-out (thanks Anne). My only criticism was that during the cyclone that overlapped with us, food service through the hotel was very limited with most attention paid to the large group staying there. This left some folks with no options for dinner. Difficult for the staff I realize, and likely not a real issue since cyclones are not that common!

Room Tip: higher floor and facing marina - quiet and beautiful
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  • Stayed: April 2014, travelled as a couple
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Thank novascotiakate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 23 April 2014

Dear Traveller,

Thank you for taking the time to review Hilton Cairns. I know the Executive Lounge team, led so capably by Anne, will be pleased to read your positive feedback, and it’s great to see you enjoyed our dining options in Mondo Cafe Bar and Grill and Donnini’s Simply Italian. I hope we have the opportunity to welcome you back again on your next trip to Australia.

Yours sincerely,

John Lucas | General Manager

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Reviewed 13 April 2014

Great location...close to everything we wanted to see and do. Everything was within walking distance. Hotel has a very nice lobby. We particularly enjoyed their Italian restaurant. The large pool area with hot tub was a nice diversion. This hotel is right on the Cairns boardwalk.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Robnee187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 23 April 2014

Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m delighted to read that you’ve enjoyed your stay here in Cairns and took some time to relax by the pool and enjoy the authentic Italian cuisine in Donnini’s Simply Italian. I hope you have the opportunity to travel to the Tropical North again one day.

Yours sincerely,

John Lucas | General Manager

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Reviewed 12 April 2014

I think this is the first time in a Hilton where the staff checking us in seemed to really appreciate our staying at their property. They made sure we were in a room overlooking the bay and they moved our free breakfast to the main dining room as we needed to leave the hotel early for a tour. Perfect location easy walk to the tour boats (about 2 minutes max), easy walk to downtown shops (about 5 minutes max) and easy access to the esplanade along the shoreline. Walk as long as you want.
Breakfasts were excellent. Pool area was excellent - you could actually take a real swim, executive lounge was very good and the staff was excellent. Minor issue getting the air-conditioning to come on. The balcony doors needed to be closed very tightly otherwise no a/c. Maintenance staff was there in 5 - 10 minutes and got the problem resolved.
We will definitely stay here on our next visit to Cairns.

Room Tip: If possible get a room on the back facing the bay with a balcony. Loved the sunsets and sunrises!!!
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  • Stayed: March 2014, travelled as a couple
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Thank wacotom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 14 April 2014

Dear Traveller,

Thank you for taking the time to complete a Tripadvsor review of Hilton Cairns. It’s great to read that you’ve enjoyed your Hilton experience and I’m pleased the team were able to accommodate your request for a Waterside room and early breakfast. I see you’re a long way from home but hope that you can visit the Tropical North again some day.

Yours sincerely,

John Lucas| General Manager

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Reviewed 10 April 2014

Hotel is well located, good value and the amenities excellent. The staff accommodated late arrival and check out and were helpful with travel arrangements to the airport. The only shortfall was the service in the bistro but the food quality and value was good.

  • Stayed: April 2014, travelled on business
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 14 April 2014

Dear John,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m pleased to read the team were able to assist with your specific arrival and departure requirements and I appreciate the feedback on the restaurant service. I hope we can welcome you back again the next time you travel North.

Yours sincerely,

John Lucas| General Manager

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Reviewed 9 April 2014

I loved this hotel - the rooms are modern and airy with a great sense of contemporary style - tv had a number of channels and free wifi in the lobby area proved very useful as I was travelling on business. Extra charge for in-room wifi at AUS$ 14.95 per 24 hours. Breakfast was great with lovely cooked food and friendly staff. Reception team also very friendly and helpful. As we had a bit of down time we booked to go and see the Kuranda Village with the team at Guest Services - the lady was very helpful and sorted everything out for us. Beds so comfy - didn't want to get out! Would definitely stay again if I was ever lucky to go back to Australia!

Stayed: February 2014, travelled on business
1  Thank Siobhan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 14 April 2014

Dear Siobhan,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m pleased you’ve enjoyed your stay and managed some time in your business schedule to see a little of what our great region has to offer. I hope you can return again one day and spend some more leisure time here in the Tropical North.

Yours sincerely,

John Lucas| General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range: £94 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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