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“Great Location Great Hotel”
Review of Hilton Cairns

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Hilton Cairns
Ranked #6 of 63 Hotels in Cairns
Certificate of Excellence
Reviewed 4 May 2014

Great location and great hotel. One of the best in Cairns. The hotel was updated several years ago, and now looks fresh and clean. The rooms are of good quality. The beds are very comfortable, and the pillows are amazing. Good decor and good vibe. Highly recommend this property.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank ZacSarnecki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 8 May 2014

Dear Zac,

Thank you for the Tripadvisor review of Hilton Cairns, as a local we value your ongoing support and positive comments. I hope we can welcome you back again soon.

Yours sincerely,

John Lucas | General Manager

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1,198 - 1,204 of 2,308 reviews

Reviewed 3 May 2014

we stayed for a week between Easter and Anzac day in a delux spa room with our two kids (3 & 6). it was a normal sized hotel room with 2 double beds, a bath and shower 'wet' room and a balcony. the room was nice enough, always clean and comfortable seems the right word. The room was very soundproof and i never heard anyone else although the hotel was full, but sat and sunday night the music from the casino was very loud anduntil at least 1am :( staff were always helpful and not in your way but available if required. breakfast wasn't included and very expensive (although normal for hotels) so we ate at many of the cafes down the street. the location is excellent and you wouldn't need a car.

we had some drinks and food in the lobby one afternoon but did discover Monroe's downstairs which was pretty good. it was a lovely view and relaxed feel along the boardwalk. it was about 30 degrees each day but overcast and the pool was covered so actually not warm enough to go swimming! there is a large heated spa though and although 10 people in there at all times it was nice.

I'd stay here again if returning to cairns although next time I would get two rooms for e family just for some extra space. unfortunately they were booked out so we could only get the one room.

  • Stayed: April 2014, travelled with family
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1  Thank ab_n_tam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 8 May 2014

Dear Traveller,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m glad that you and the family have enjoyed your holiday to the Tropical North. There’s plenty of activities in the local area for the children to be well occupied, just a short walk from the hotel is a giant Treehouse with ladders, slides and swings, then in the other direction is Muddy’s Playground – both free and short walk for the little ones. I hope we can welcome you back again soon for another family break.

Yours sincerely,

John Lucas | General Manager

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Reviewed 2 May 2014 via mobile

The staff are all friendly and helpful. The stay was so refreshing and relaxing. The hotel is beautiful and within walking distance of the restaurants, parks and shops. A gorgeous ocean view, we were right on the water.

  • Stayed: April 2014
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1  Thank Brendan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 8 May 2014

Dear Brendan,

Thank you for the review of Hilton cairns via Tripadvisor. I’m pleased you’ve enjoyed your stay with us and taken some time to relax and recharge – that’s what holidays are all about !. I hope we can welcome you back again for another break some time.

Yours sincerely,

John Lucas | General Manager

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Reviewed 2 May 2014

We were very impressed with the hotels facilities, friendliness and professionalism of the staff, and the proximity to the water front, shops and airport. Excellent value for money, i would add that we contemplated staying at a 3-4 star hotel as that would be a little cheaper, however the little bit extra was certainly money well spent.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 8 May 2014

Dear Michael,

Thank you for the review of Hilton Cairns and for making the Hilton choice for your stay here in the North. It’s great to read that you’ve experienced our friendly team and great waterfront location and I hope we can welcome you back again soon.

Your sincerely,

John Lucas | General Manager

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Reviewed 29 April 2014

Arrived a little late to the hotel (overnight stay for work), check in process was smooth and service was polite and friendly. First impression of the room was that it was clean and modern but had a bit of a musty/dusty smell, I don't know if this was from the carpet or the curtain, being a bit tired from the travel I did not want to request to change rooms. Was looking forward getting a few snacks from the minibar while I awaited room service but I opened the fridge to find nothing there, this was a bit disappointing. Room service food was relatively fast, service again polite. Forgot my toothbrush and toothpaste and was promptly given a set. Check out was smooth and overall it was a pleasant stay. Perhaps they just need to vacuum the floor a bit better.

Room Tip: Try to choose a room not so close to the trees. There are many bats at night that crowd around the t...
See more room tips
  • Stayed: April 2014, travelled on business
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1  Thank BVGUARD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 30 April 2014

Dear traveller,

Thank you for taking the time to write a review on TripAdvisor following your recent stay with us at Hilton Cairns.
Your extensive review is appreciated and I am happy to read that you enjoyed your brief stay. It is important to receive feedback from our guests to ensure that our standards are maintained, if not improved upon. Again, thank you for your feedback and we look forward to welcoming you back to Hilton Cairns in the near future.

Kind regards,
John Lucas | General Manager

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Reviewed 29 April 2014 via mobile

We stayed this Hilton Cairns for 3 nights in the end of March 2014. The room was clean and the view from there was also nice. Our kids also could have fun with its swimming pool.
But the most impressive character of this hotel must be the location. It's close to ferry terminal, good restaurants and shopping places.

Stayed: March 2014
1  Thank MTKMKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 29 April 2014

Dear Traveller,

I am delighted to read your review of Hilton Cairns and thank you for taking the time to write your review on TripAdvisor.
It is great to read that your family enjoyed their 3 night stay with us at Hilton Cairns. Our lagoon style pool is very popular, and a great place to relax and unwind.
Within walking distance to the Reef Fleet Terminal and restaurant and shopping hot spots, the hotel is in a great location for couples and families looking to explore the great sights of Tropical North Queensland.

Your positive review is greatly appreciated and we look forward to welcoming you back to Hilton Cairns in the near future.

Kind regards,
John Lucas | General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

We spent only a few hours in the hotel, since we arrived around 4am with 2 kids who needed some sleep. We were granted a late checkout and given a nice quiet room. We all slept soundly for about 6-7 hours, which was just what we needed. Friendly & helpful staff also.

  • Stayed: April 2014, travelled with family
    • Value
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    • Rooms
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1  Thank Grm69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this reviewResponded 29 April 2014

Dear Traveller,

Thank you for taking the time write a review on TripAdvisor following your stay with us at Hilton Cairns.
Unfortunately, your stay wasn't long enough but I am happy to read that you enjoyed all aspects of your stay and managed to get some sleep with your young children.
We are very lucky to boast such a great location in Cairns, within walking distance to the Reef Fleet Terminal and shopping and restaurant precincts.
I am also glad to read that our front office team were able to assist you with a late check out.

We hope to welcome you back to Hilton Cairns again soon, and hopefully for a little longer next time.

Kind regards,
John Lucas | General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cairns
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range: £96 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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