We travel to Cairns to escape once a week and try different hotels each time. We chose the Hilton a week ago and were disappointed with the service. We booked online through wotif, a King Bed and when we arrived were told there were no Kings available but they had a room with 2 doubles. We were taken to our Room and were given a room with 2 king Single ( not as big as a double. I am 6"3 and my wife 5"11. We went back to reception and the clerk argued the beds were both doubles and it wasn,t until I threatened to check out did he offer us Magically a room with a King size Bed.
A very poor service experience. We wrote to the G.Manager and still no response, the clerks attitude was terrible, he stood there and argued with us. I sold bedding as a living and know the difference between a king single and a double.
- Official Description (provided by the hotel):
- Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more less
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- Also Known As:
- Hilton Cairns Hotel Cairns
- Hilton International Cairns
- Cairns Hilton International