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“Brilliant Place to stay and Relax”
Review of Hilton Cairns

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Hilton Cairns
Ranked #5 of 64 Hotels in Cairns
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Brilliant Place to stay and Relax”
Reviewed 22 July 2014

Best place in Cairns with welcoming and helpful staff. everything that you expect in a 5 star hotel. I would recommend to anyone. I would give 10/10 for, Service, Cleanliness, Location, Staff and Value for money. Would definitely stay in Hilton Cairns next time when we visit Cairns.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Priyal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this review, 28 July 2014
Dear Priyal,

Thank you for the Tripadvisor review of Hilton Cairns following your recent stay with us. The team really appreciate the positive feedback and 10/10 score … thanks !. I see you’re a long way from home but hope one day you’ll return to the Tropical North.

Your sincerely,

John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (442)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Sydney, Australia
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 July 2014

First trip to Cairns and will return to the Hilton again...Staff very pleasant and helpful. Upgraded to deluxe room with water views without asking. Rooms very clean, spacious and comfortable. Highly recommend Mondo Bar & Grill...variety of menu and quality of food exceptional, great atmosphere for families & couples and located on the waterfront. Very central to city shops and markets and the Marlin Jetty is next door for Reef trips.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this review, 28 July 2014
Dear Greg,

Thank you for taking the time to review Hilton Cairns – it’s great to read that you’re a first time visitor to the region and coming back !. I’m pleased you’ve enjoyed the unique dining on the waterfront at Mondo Bar and Grill – it is a venue where you can relax with friends or family and enjoy the view across the water. Mondo has a weekly entertainment schedule that features a Kid’s night for the family, and live music on Thursdays and Fridays. We look forward to having you visit again soon.

Your sincerely,

John Lucas| General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

Come to a place where the views are great and the friendly service is better. From the moment you walk in to the sensational lobby the cleaniless the locality to the boardwalk and fine dining this is a trip/experience not to miss.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Guy & Maree O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this review, 22 July 2014
Dear Guy and Maree,

I appreciate you taking the time to complete a Tripadvisor review. It’s great to read that you’ve enjoyed all the aspects of the hotel and I know the team will appreciate your comments. I hope we can welcome you back again when it’s time to escape another the Melbourne winter!

Yours sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

I stayed in April 2014 and had a very enjoyable time. The staff were all very friendly and helpful. I had a spa-room on the 8th floor and was very pleased with the ocean facing view. I would say that the only negative is that I would have like more variety in the food available, but still, it was very nice. The pool is very well set out and comfortable.

Room Tip: Ask for a water view.
See more room tips
  • Stayed April 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this review, 22 July 2014
Dear Mark,

Thank you for the review of Hilton Cairns via Tripadvisor. I’m pleased to read that you’ve enjoyed your visit and took in the great views and appreciated the service from the team. I hope we’ll have the opportunity to welcome you back again soon.

Your sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hayling Island, United Kingdom
Level 6 Contributor
348 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 19 July 2014

Located in the city centre, this hotel is ideally situated for the various trips on offer to the Great Barrier Reef and the World Heritage Rainforest. The hotel is clean and the staff are helpful and friendly. The rooms are comfortable. The restaurant is good with a reasonable choice of dishes.
Wi fi is available but only in the main reception. However this is large with many comfortable seats.

  • Stayed March 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank JohnCracknell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this review, 22 July 2014
Dear John,

Thank you for the Tripadvisor review following your stay with us. It seems you’ve made the most of your visit to the Tropical North of Australia with a visit to the Great Barrier Reef and Rainforest and enjoyed our convenient location on the waterfront. I hope we’ll have the opportunity to welcome you back again some day.

Yours sincerely,

John Lucas | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Melbourne, Australia
1 review
Reviewed 18 July 2014

I appreciated the friendly and efficient service of all staff that I came in contact with - from the Concierge & Valet Parking, front desk staff, breakfast servers and the room cleaning. Also, very handy location to Cairns city shops, restaurants, tourist office bookings, etc.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Chris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this review, 22 July 2014
Dear Chris,

Thank you for the Tripadvisor review of Hilton Cairns. I’m pleased to note that you’ve enjoyed the service from the entire team and I know they’ll appreciate the great feedback. I hope we’ll be able to welcome you back again soon.

Your sincerely,

John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
1 review
Reviewed 14 July 2014

A beautiful location with equally beautiful facilities(we were on the 8th floor in a spa suite), with a late check out and a locals deal including a buffet breakfast. We thoroughly enjoyed our stay and only wish I had such comfortable bedding at my house!! Can not fault the establishment and the facilities.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tanya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John L, General Manager at Hilton Cairns, responded to this review, 17 July 2014
Dear Tanya,

Thank you for the Tripadvisor review of Hilton Cairns and for your support as a local – we do value having you stay. It’s great you’ve enjoyed the visit and took a night away to relax. I hope we’ll have you back again soon.

Kind regards,
John Lucas | General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cairns

Property: Hilton Cairns
Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

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