We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great Location, great staff...”
Review of Hilton Cairns

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Hilton Cairns
Ranked #7 of 64 Hotels in Cairns
Certificate of Excellence
Perth, Australia
Level Contributor
107 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
“Great Location, great staff...”
Reviewed 30 January 2011

We stayed here 15 years ago, and loved it, so thats why I chose it on a return visit.
I had booked 8 months prior, and requested deluxe Trinity Bay view, 2 x King rooms. With that much notice, I expected to have that on arrival. Wrong. We were given 1 x king, and 1 x twin. they were right at the end of the hotel, and overlooked a swampy, dirty wharf area. Because we checked in late at night, and were exhausted, we were too tired to argue. The next morning I went to reception, and told the lady on duty what we had booked, and what we actually got. She changed them straight away, but we had to wait till rooms were cleaned before we could move - a waste of a day out of only a 5 night break. Our new rooms were lovely, albeit the decor a little outdated. However, everything was spotlessley clean, and beds were comfy, with a high standard as far as the linen went.
Buffet Breakfast - these were included in the price - 90 % of the food was of a very good standard, however it was not until the 2nd to last day we were told omelettes are part of the breakfast deal......these were delicious, and I wish someone had told us earlier.
Coffee was strong, hot and fresh, just the way I like it.
Plus side - location, staff, and comfort. Loved the Valet parking, service was will worth the few extar dollars per day.
Negatives - staff obviously think you have been told everything you need to know, as too much we found out about in the last 2 days of our stay - like the omelettes, internet in the foyer etc Huge tour groups checking in every day - they obviously get priority on the good rooms regardless of what you personally have booked.
We never saw anyone servicing the bar during happy hour.
I would stay here again, but would insist on the rooms I booked - maybe arrive early rather than later? Its very frustrating changing rooms. When you book 8 months in advance therre is no excuse for not getting the room you have booked, even though its Christmas time. What you book, is what you book.

Stayed December 2010, travelled with family
Helpful?
Thank Travebug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 3 February 2011
Dear Travebug,

Thank you for your comments posted on Trip Advisor regarding your recent stay at Hilton Cairns. I do apologise that there was an initial problem with your room allocation. Please be advised that your comments will be communicated further with our reservations department. As a return guest, I am glad to read that there were many aspects of your stay that you found enjoyable including our buffet breakfast. As we are currently in the process of a major hotel refurbishment, I do hope that we will see you again in the near future once our newly refurbished guest rooms and bathrooms are complete.

Kind regards,
John Lucas – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,163 reviews from our community

Traveller rating
    957
    749
    299
    103
    55
See reviews for
405
1,000
145
303
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (431)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Blackpool
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 January 2011

Just checked in today. It is obvious the hotel is undergoing a serious makeover.
The foyer is bright and spacious. The restaurants look good but informal.
My room is perfect. A quality room with a good bed, very clean and extremely comfortible and quite spacious. Bathroom a little dated but this is not a super modern city hotel so it does not detract in any way. The lazyboy style leather chair is areal plus for watching tv and the balcony has a great water view. Good 42inch tv too.
gym is ok for a small workout. Multi trainer, caridio and free weights and ofcourse pool must be 40m laps so no need to get unfit here.
finally as I write this the exec lounge is closed due to refurb which is a good sign for those reading the review. Buy the time it opens I am sure it will be stunning.
all round I am so pleased I chose the hilton cairns even in spite of the reviews. Perhaps you just need to ensure you get a good room. That said I can only assume all rooms will soon be updated.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jetskijames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 3 February 2011
Dear jetskijames,

I was very surprised to see that you wrote this review once you had checked in at the hotel. I am delighted to read that you have been able to enjoy some of the great amenities that the hotel has to offer and that you were enjoying your stay.
You positive feedback is greatly appreciated and we do hope to see you back at the hotel in the near future.

Kind regards,
John Lucas – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns
Level Contributor
82 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 23 January 2011

Arrived late on a Friday night to find I had been upgraded to a king corner room over looking the inlet.
The room was modern, the bed really comfortable ( as they have been in every Hilton I have stayed at! )
The buffet breakfast the following morning was wonderful with a great selection.
The hotel pool was refreshing after a early morning walk.
Would stay again

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosscoe68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 3 February 2011
Dear Rosscoe68,

Thank you for taking the time to post your positive comments on Trip Advisor regarding your recent stay at Hilton Cairns. I am delighted to read that all aspects of your stay was enjoyable including the upgraded room over looking Trinity inlet, buffet breakfast and the hotel pool. Your comments are greatly appreciated by all of the team at the hotel and we look forward to welcoming you back to the hotel in the near future.


Kind regards,
John Lucas – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
162 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 21 January 2011

On the whole, this is a great hotel. I found the front desk staff to be extremely helpful especially when asking about local attractions to check out. You couldn't ask for a better location in Cairns, only steps away from the marina terminal with connections to Green Island and the Barrier Reef not to mention the downtown area. I also had breakfast in their buffet, service was splendid.

As for downsides, if you don't end up with a renovated room you are going to be very disappointed. Before arriving call ahead to ensure you get one otherwise I would advise staying elsewhere. They really should discount people who stay in their older rooms which are quite distasteful to say the least. Also, the cost of high speed internet is quite steep and although they allow 20 minutes free a day in the business centre, there is no such option for wireless internet.

  • Stayed January 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 3 February 2011
Dear mb12345

Thank you for taking the time to post your comments on Trip Advisor regarding your recent stay at Hilton Cairns. I am delighted to read that our front desk team were knowledgeable and helpful and that you were able to take advantage of the local attractions. You will be happy to know that the hotel is currently undergoing a major refurbishment of guest rooms and all bathrooms. This is a very exciting time for the hotel as we look to deliver a very high standard to all of our guests.
Again, thank you for your feedback and we look forward to welcoming you back to the hotel in the near future.

Kind regards,
John Lucas – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
finland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 January 2011

This hotel is a rathole. Air conditioning does no work properly, the pool is dirty and service at the front desk is extremely poor. Never ever waste your money and stay in Hilton Cairns!

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank minipo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 17 January 2011
Dear minipo,
I was very disappointed to read your comments on Trip Advisor about your recent stay with us at Hilton Cairns. We regularly receive positive comments from guests about our hotel and team, and this saddens me to know that your stay did not meet your expectations. I appreciate your feedback.

Kind regards,
John Lucas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, AUS
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 January 2011

Overall was a good stay, the rooms are a little dated but they have done some work on some rooms. Cairns is such a beautiful place you cant help but like everything about it. Will go back as the service was very good.

  • Stayed February 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TimMelbourne_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 11 January 2011
Dear TimMelbourne_AUS,

It was great to read your positive comments about your recent stay at Hilton Cairns. Cairns is a beautiful place and there is nothing not to love. You will be happy to know that we have begun refurbishments on our bathrooms and guest rooms. This is a very exciting time for the hotel and our guests. I am glad your stay was enjoyable and that you received excellent service from our team. We look forward to seeing you in the near future.

Kind regards,
John Lucas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
India
Level Contributor
101 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed 6 January 2011

2nd best place to stay at Cairns. (the best is the hotel on the other side of the waterfront park - forgot the name).

Location is great - 3 mins walk from the marina where all great barrier reef cruises leave. Could see the cruise ship berthing from my balcony. The buffet breakfast is excellent. Rooms are clean.

But this place is really high priced. worth it if you have the cash to splurge. Ideally for 2-3 days. Reef casino is just opposite and has a fantastic wildlife dome. There are shops all along the waterfront to eat and buy daily necessities. 15 mins from airport (but then all cairns hotels are!)

  • Stayed September 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JabberwockyIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonCairns1, General Manager at Hilton Cairns, responded to this review, 10 January 2011
Dear JabberwockyIndia,

I am glad you enjoyed your stay in Cairns and were able to take advantage of all the wonderful facilities within walking distance of the hotel. Your comments are greatly appreciated and we do hope to see you back at the hotel in the near future.

Kind regards,
John Lucas – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.2 mi away
Shangri-La Hotel, The Marina, Cairns
0.1 mi away
Pullman Reef Hotel Casino
0.1 mi away
Pullman Cairns International
Show Prices
Show Prices
Show Prices
0.5 mi away
DoubleTree by Hilton Hotel Cairns
0.1 mi away
Pacific Hotel Cairns
Pacific Hotel Cairns
#5 of 64 in Cairns
4.0 of 5 bubbles 474 reviews
1.5 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
4.5 of 5 bubbles 568 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Cairns? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Cairns

Property: Hilton Cairns
Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#6 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Official Description (provided by the hotel):
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton EMEA, Southall Travel, Booking.com, Hotels.com, Priceline, Agoda, TravelUp, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, HotelQuickly, Cancelon and Hotel.de so you can book your Hilton Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing