We spent one night at this hotel and the staff at reception were very unfriendly. Rooms sad and tired but beds were quite comfortable. Couldn't get the TV working as there are certain steps with digital boxes and these were not outlined. Took over half an hour before someone came and 2 calls to reception. We were told there should be some instructions, but there were not any. Easy when you know how.. We had breakfast included in the price and it was quite good. We had the wrong date on the second voucher so took some time to convince them that were were leaving that day. Same problem at the checkout, lucky we had prepaid. Staff certainly need training at this hotel. Carpark under the hotel looks like a dumping ground for all the old matresses, tiles etc. This needs to be sorted out. On the whole a tired old hotel with tired old staff. Position a bit too far out of the city centre but OK if you have a car. Would not take much to improve this hotel. Hair in the shower which was a put off, otherwise reasonably clean.
- Official Description (provided by the hotel):
- Contemporary 10-story Hotel located on the Esplanade. ... more less
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- Also Known As:
- Best Western Cairns
- Cairns Best Western