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“Not very friendly”
Review of Acacia Court Hotel

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Acacia Court Hotel
Ranked #60 of 64 Hotels in Cairns
Devonport, Australia
Level 5 Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Not very friendly”
Reviewed 4 July 2012

We spent one night at this hotel and the staff at reception were very unfriendly. Rooms sad and tired but beds were quite comfortable. Couldn't get the TV working as there are certain steps with digital boxes and these were not outlined. Took over half an hour before someone came and 2 calls to reception. We were told there should be some instructions, but there were not any. Easy when you know how.. We had breakfast included in the price and it was quite good. We had the wrong date on the second voucher so took some time to convince them that were were leaving that day. Same problem at the checkout, lucky we had prepaid. Staff certainly need training at this hotel. Carpark under the hotel looks like a dumping ground for all the old matresses, tiles etc. This needs to be sorted out. On the whole a tired old hotel with tired old staff. Position a bit too far out of the city centre but OK if you have a car. Would not take much to improve this hotel. Hair in the shower which was a put off, otherwise reasonably clean.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juss83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
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English first
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2012

I only stayed one transit night (thank goodness) I arrived at 23.00 (single lady with huge suitcase). Was told by unfriendly man to carry my suitcase up the flight of stairs - what a gentleman! The room was very tired, the sheets were old, paper thin, the blanket looked like it had been on the bed for 20 yrs allso the bed cover was threadbare - not a nice experiance at all. The old fridge was noisy and kept me awake all night! All in all, a very poor experience.

Stayed June 2012, travelled solo
Helpful?
1 Thank Dave G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cairns hotels

Nuremberg, Germany
Level 6 Contributor
208 reviews
207 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
Reviewed 11 May 2012

I have stayed here for one night in transit and it was all right. Some comments say that the staff is unfriendly, but I can't confirm. Both times I have dealed with the reception - at check-in and check-out - they have been friendly. The furniture was a bit old, but that is not importent to me. I slept well and that's the main thing, if your are transiting.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laendersammler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Douglas, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 May 2012

We have stay in these hotel few years ago so we deceide to stay here again but these time the receiption man no smile and not helpfully at all. On arrival he ask for drivers licence and nothing else at all. On that afternoon we look to see how much was the buffet and it said ont he window $24.95 each so we deccide to go to resturant for dinner and when we got there the man behind the count no smile no hello nothing and he said it is $25.95 each but I said we just notice these afternoon that is was $24.95 he said had gone up now I thought that was very rude of them. The waitress were all nice and had a lovely smile and even the person behind the bar. It not right that they smile and the supersivory do not that is wrong, the surpersory should give example to the works but it was the other way around. The room smell like was mouldly. My husband order breakfast for the morning for himself I do not want anything and the waiter delivered and said $21.00, so I ring reception and ask why were paying everything as we go and she said they do not have a credit car swap from us and said they never ask and she said because you paid your accommadation throw the intenet and said but why we were not told these on arrival she said you can make complant and I am now. I will never stay in these resort again. My husband & I work for resort all our lives and will never ever talk to guess the way the Acacia Court Hotel do. We even notice one of the bath towels was dirty. I am really sorry but I do not like to do these for your but the staff need to know what they have done.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banora Point, New South Wales
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 May 2012

My husband and I have had another short holiday here and it is about the 5th time we have been here. The value is unbelievable, the Oceanfront rooms have unrestricted views over the ocean and good sized covered balconies. Although the furnishings are a bit out of date they are most comfortable and the rooms are always clean and well maintained. They have upgraded to TVs to large flat screens now and have Austar which is great.
The great price of $105 per night for the Oceanfront rooms is brilliant considering that a couple get a full buffet breakfast included in the price !!!!! The breakfasts go from 6.30am to 10am which is great for people going out on early Reef trips and also for those who like to have a sleep-in. There are about 4 types of Fruit Juices, an assortment of Cereals, Sausages, Scrambled eggs, poached eggs, hash browns, baked beans etc. There is also a selection of fruits and cakes as well as 4 different types of bread for toast. There is a Coffee machine which has all types to choose from as well as cups of tea.
If you went to have this full type of breakfast at a coffee shop or restaurant you would probably pay around $25 each. So if you take that off the price of the room you are only paying $55 per night which is marvellous and the reason why we go back at least twice every year from the Gold Coast. There is a full size tennis court at the property as well as a large swimming pool with spa. We have stayed at many different properties in Cairns but this is easily the best value for money. It is located about 2km north of the CBD in Cairns however this is a lovely flat stroll and takes about 20-30 minutes along a lovely walkway through the lawns and gardens along the way. It is only 2 blocks from the local bus stop which is handy for people who do not wish to walk that distance. A taxi from the Airport cost us only $18 which is great as we had 2 suitcases plus cabin bags. Highly recommended to anyone wanted good comfortable accommodation with lovely views.

Room Tip: It is definately worth the few dollars more to have an Oceanview room rather than a Mountain View ro...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank annaliese6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fayetteville, AR
Level 6 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 April 2012

This was our first visit to Australia and our first night was spent here. The hotel is rather worn and in need of a renovation. The beds were uncomfortable. The furnishings were a little shabby. The location overlooking the water was nice, but it's too far from the downtown area. The next time we'll look for a place a little closer. The rate was good. We paid $79 per night.

I was not impressed witht he restaurant. It was expensive, the buffet selection was rather limited and the food was not all that special.

Room Tip: Ask for an ocean view.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins, Colorado
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 March 2012

We were there for 5 days and the room was comfortable with a good view and it was good value. The hotel could use some simple modifications for updating - like getting rid of the nylon bedspreads and using quilts. Having said that, the staff was helpful and pleasant...there was Mr. Grumpy but he was easy to get to smile. The pool was delightful and the laundry room helpful. It was an easy walk downtown or a cheap fare. The hotel restaurant had an amazing seafood buffet dinner and a wonderful breakfast - whether you want light fare or a full blown breakfast. They had pots of coffee in the restaurant or a terrific espresso maker.

Room Tip: it would be wise to request a room facing the ocean...that might be considered the front of the hote...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary-Page
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Acacia Court Hotel

Property: Acacia Court Hotel
Address: 223-227 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 64 Hotels in Cairns
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Acacia Court Hotel 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Contemporary 10-story Hotel located on the Esplanade. ... more   less 
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Also Known As:
Best Western Cairns
Cairns Best Western

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