We have stayed at the Reef Casino several times over the last couple of years and thought i should write a review. On each trip to Cairns there is only one place we stay and that is here.
The staff just make this place warm and welcoming always greet you by your name that really goes the extra mile for me and are always asking how your day was is there anything i can do for you. They really want to go the extra mile to help you with your stay here to ensure it is as good as it can be.
The staff valet park the car after the first day i didnt even need to say my name they just knew me and my room and got the car with minimal fuss i love the personal service the reception area is stunning with its beautiful flowers and super clean.
The room we always stay in a junior suite and with mountain and water views it is just beautiful, the big spa overlooking the ocean and the marble shower with seat looking over the ocean is stunning to. The room is huge with a good lounge area and office desk the bed is HUGE and soo comfortable love it.
We also go out for dinner each night at various restaurants around Cairns and the reception staff are only to willing to book a table and assist with directions and reviews on the restaurants, it is nice to come home after dinner and get back to your room with the bed turned down all the lights dimmed and blinds closed really makes it feel homely not to mention the chocolate and water on your bedside table. The house keeping service is 5 star to never encroaching on your personal space we never saw them each day but came home to a beautifully clean room.
Breakfast each morning is just divine there is no menu, you just make it up and in a short amount of time there it is, thats what i call good service after the first day no need to tell them your room number the staff once again with their personal service remember you and your room!!
The hotels location is about 5 to 10 mins walk from all areas including the night markets and a leisurely walk from the Cairns Central and the Esplanade the facilities and gardens are always maintained green and lush and very tidy.
If there is only one problem i could pick with the hotel is that it needs a quiet lobby bar to unwind after dinner to kick back and have a piano playing and a cocktail is what i would like to see. There is a bar near the casino entrance but after having dinner and walking back to the hotel we would like to kick back and have a quiet relaxed chat and a cocktail or drink in peace not at the noisy casino bar.
Other than that this is my favourite hotel i have stayed at and wished there was one of these in every city its just very personable warm and welcoming congratulations on being such a top hotel.
- Official Description (provided by the hotel):
- Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more less
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- Also Known As:
- Pullman Reef Hotel Cairns
- Accor Reef Hotel
- Sofitel Cairns
- Cairns Sofitel