We researched hotels in Cairns and found in general The Pullmans was the best. Lots of good things to say. Staff really the best especially Mathew. He was so kind and helpful. Efficient and fast chech in, again front staff very, very nice. Bed the best there is and lovely pillows. Location very good and close to everything. Would have to say the best hotel we have stayed in.... Except our carpet was filthy and had what looked like blood stains on it. Housekeeping came up and cleaned it but we were not offered another room. One staff member said it was unacceptable and I have to agree. On the Tuesday evening I slipped and fell badly on the driveway of the hotel on spilt water. I was offered a cold pack but although we stayed for another 3 days management didn't didn't follow up to see how I was. Nearly 1 week later I still have a bruised foot. These incidents colour ones stay. In fact I was quite shaken and would have appreciated follow up by management. On the plus side the hotel did have barriers put up immediately so no one else would fall.
- Official Description (provided by the hotel):
- Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more less
- Reservation Options:
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- Also Known As:
- Pullman Reef Hotel Cairns
- Accor Reef Hotel
- Sofitel Cairns
- Cairns Sofitel