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“Pullman Reef Hotel”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
An Accor traveller
perth
11
Reviewed 15 September 2011

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WayneReynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 18 September 2011

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Reviews (1,986)
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1,546 - 1,552 of 1,986 reviews

Reviewed 14 September 2011

We had heard good things about this hotel but it really exceeded our expectations. The service from everyone, from the concierge to the cleaner, was wonderful. The rooms were luxurious & very tastefully decorated. The bed was very comfortable with feather pillows, duvet & mattress topper with the option of a pillow menu. The only concern we had was with the wifi which was patchy throughout the hotel, with no coverage at all in our room but otherwise couldn't be happier.

  • Stayed: September 2011
    • Value
    • Location
    • Rooms
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    • Service
Thank Jethro76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneReynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 15 September 2011

Thank you for your review. We always enjoy our Kiwi friends visiting Cairns and delighted that you had such a wonderful stay. I hope you left with lots of photos to make your friends jealous of your time in the Tropics!

Warm regards
Adrian Williams
General Manager

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Reviewed 12 September 2011

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CliveP-T
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WayneReynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 15 September 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 September 2011

lovely room with all the 5 star you expect
closeto action in cairns habour
restaurant was fantastic

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneReynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 15 September 2011

Thank you for your review. It is wonderful to read that you had such an enjoyable time with us and that you, like so many others, found our restaurant Tamarind to memorable.

We look forward to having you back again soon to escape the hustle of Sydney!

Warm regards
Adrian Williams
General Manager

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Reviewed 10 September 2011

There was very little wrong with the Pullman Reef Hotel when we stayed a year ago, except that we did not stay for long enough! So returned for a little longer and found it even better. This time we had a room with sizable balcony and great water views. Dining at Tamarind restaurant was excellent, again and breakfast was better organized with a continental buffet and selection of optional (a la carte) hot main courses.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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1  Thank oztraveller61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneReynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 15 September 2011

Thank you for your review. It is really pleasing to have you back with us and even better that you feel we have further improved our service! We spend a lot of time as a team looking at ways to enhance the guest experience and will continue to look at ways to do more. I look forward to having you with us again next year where I hope you will find we have moved ahead again!

Warm regards
Adrian Williams
General Manager

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An Accor traveller
Malanda, Australia
1
Reviewed 8 September 2011

  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WayneReynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 15 September 2011

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 September 2011

We stayed in town for the Cairns Amateurs Racing Carnival. The service was prompt and friendly. The hotel was in a great position for all the events we attended on the weekend and it was lovely to go straight out and walk along the wharf and esplanade areas. The only downside is the light coming in through the louvres which didn't shut over completely. And I didn't find the nespresso machine in the foyer until the second-last day.

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Josiebeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneReynolds, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 15 September 2011

Thank you for your review. The Amateurs carnival (annual horse racing event) was fantastic this year and I hope you were lucky on the track! We offer complimentary Nespresso coffee service in our lobby lounge and we are pleased that you took advantage of this service. We also have Nespresso machines in all out suites so next year's carnival get in early and upgrade to a beautiful suite and really make Amateurs special!

Warm regards
Adrian Williams
General Manager

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: £156 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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