This was our 3rd or 4th time back at the Reef Hotel Casino and i can say once again another absolutely stunning stay. We had planned to go to Sydney or Melbourne but the charm of this hotel called us back. The exceptional service is what sets this hotel apart.
As you step in the door is generally opened for you and you are greeted by a genuine warm friendly smile. The check in desk is sit down and very comfortable. This time we got upgraded to a Pullman Suite and i can honestly say the room was beautiful clean tidy and the view from the city to the ocean was stunning.
Everyone knows your name the cleaners, the front office people always greet you by your name which i find is very personable. Our dry cleaning did get lost one day but i must make a special thanks to Odette on front desk who did everything she could to get it back and it was received later that night really no big problem.
The hotel did organise flowers for my partners birthday which was something very nice and greatly appreciated. We must say it is a pleasant and thoroughly enjoyable place to stay the turn down service is second to none we never saw them but each night it was turned down the room was cleaned up a a bit and the towels all changed and the bins emptied and chocolates and water on your table now thats service!!
We hummed and harred about having dinner in the Tamarind Restaurant as im not usually a big fan of Asian food but on the last night we were there we went after gentle persuasion from the front office staff, and i can honestly say i wish i went there every night i had the Sirlion Steak it would have to be the best steak i have ever had cooked to perfect and just the perfect size highly recommended my partner had the chicken and said it was divine. The service is exceptional you never have to chase them for more water or service its always there perfect and very reasonably priced, its a shame we didnt dine there more next time!!
Once again a lovely stay there the staff and hotel are really second to none and its why we keep returning the warm friendly smiles and a genuine love for the job look forward to our holiday up there again next year.
- Official Description (provided by the hotel):
- Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more less
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- Also Known As:
- Pullman Reef Hotel Cairns
- Accor Reef Hotel
- Sofitel Cairns
- Cairns Sofitel