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“New Year's Eve!”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
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1,901 reviews from our community

Traveller rating
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    28
    14
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265
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (307)
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Malanda, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2012

After a very busy week with family it was great to relax and unwind at the Casino. A visit to the Casino and a very comfortable sleep ...yeah for feather pillows.A spa to start the day in a luxurious room. great!!!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julesmal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 January 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
It is great to see that we were able to relieve some of the festive season stress. Our fantastic team, excellent service and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 3 January 2012

From the time we checked in until the time we checked out everything was 5 star. Service was great, everyone was friendly and welcoming. Room was even better than hoped for!! (and the views!!!!!)Location was great - walking distance to everything we wanted. Could not think of anything we would add.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 January 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bundanoon, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2012

The staff that took care of my daughter and I were just wonderful, thank you very much
as you made my xmas day and stay very pleasant.
The room was the right size with plenty of room
The staff, all staff were just so kind and helpful
The pool was very clean and would be better with later swimming hours.
The beds were great I slept like a baby
Love the slippers and the bath robe that was nice...

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 January 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
It is wonderful to see that the team were able to look after you and your daughter so well. Our fantastic team, excellent service and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards. I would love to hear from you to get feedback on why you only gave us one star, after you seem to have enoyed your stay so much, please do not hesitate to contact me if there is something we have not delivered.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2012

My thanks to Matthew, Andrew and Andrea for making a special occasion even more memorable. We felt that we were truly cared for. I would highly recommend. Lots of fun and great location.

Cheers
Mike

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikerobertclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 January 2012
Dear mikerobertclark,

Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
My sincere tahnks for your kind words about our team, I have passed them onto Matthew, Andrew and Andrea. Our fantastic team, excellent service and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Douglas, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 December 2011

Outstanding hotel with great location ,The staff are friendly and efficent staff. Excellent value if using an Accor Advantage Card.

Only negavitive is dont get a room on level 2 or 3 at the northern end of the hotel on weekends, as they are directly above the disco which goes "boom boom" until the early hours of the morning.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kanga88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 January 2012
Dear Kanga88,

Welcome back to the hotel!
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
My apologies for the noise created by the nightclub, when you next stay please don't hesitate to contact reception and one of our managers will visit the nightclub operator.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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