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“Disappointing”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
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1,923 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
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A TripAdvisor Member
Reviewed 11 January 2012

I booked this hotel to spend some quality time with my other half and i must say this is one of the best hotels i have stayed so far.

Everything from food to location was really good.

Got complimentary Sparkling wine from the hotel too.

Must stay.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
192 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 9 January 2012

Have stayed in the Pullman formally Sofitel many times since it opened and have always found it to be excellent with the staff always being a highlight.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kroe55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Dear kroe55,

Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 9 January 2012

Everything was very good, clean, friendly staff. We had a very relaxing stay. Excellent..................................................................................................................................................

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 8 January 2012

my partner & I booked this hotel for our first night out since the birth of our four month old baby girl. The view of the river from the hotel room was so relaxing and the hotel walking distance from the lovely esplanard. We wish we had more tome to enjoy the facilities.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2012

When we arrived at the hotel the concierge and hotel staff were welcoming and helpful. Check in was very quick and easy. Our room exceeded our expectations and WOW the 180 degree view of the inlet was just amazing. The Nespresso machine in our room was also a bonus as we love our coffee. We loved the location as we were able to walk to everything that the city of Cairns had to offer. Everything in the hotel was spotlessly clean incuding the pool and pool area. We had room service a couple of times and both the order and the delivery of the food was very quick and food great. We also loved the chocolates and water left in our room at night. The beds were very comfortable and had no trouble having a good nights sleep. The Tamarind restaurant was superb. We had New Years Eve dinner there as well as a couple of dinners and breakfast. We were very impressed with both the food and service in this restaurant.Thank you Pullman Reef Hotel for making our Cairns holiday a memorable one.

Room Tip: Request water views
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trish H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Dear Trish H,

Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards. Tamarind restaurant has also received numerous accolades and is a great place that our guests keep coming back to.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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