We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“amazing stay will be back again”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Write a Review

1,924 reviews from our community

Traveller rating
    1,292
    485
    104
    28
    15
See reviews for
269
1,108
102
224
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (312)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cairns, Australia
Level Contributor
3 reviews
Reviewed 16 January 2012

Check in was smooth and the receptionist was polite and welcoming, as to be expected at a 5 star hotel. The room was nicely appointed and very clean. Had king twin beds, which were pushed together, which I feel defeats the purpose requesting two beds. Loved that the radio had an iphone/ipod dock, so we were able to listen to music whilst enjoying nibbles and drinks on the balcony.

I love the little things about 5 star hotels, the pillow menu, the coffee machine in the foyer, robes, the lovely beds.........

Had dinner a Tamarinds, staff where able to bring us a menu & gave us a heads up that they were booking up fast. We were able to get a late reservation, which was fine with us as we had been eating all afternoon anyway. The food was divine. I have been there numerous times before but it was the first for my friends & they loved the food.

Yes it costs more, but if you want the extra service & the little luxuries included you won't be disappointed.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Dear Joe D,

Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 15 January 2012

i booked Pullman reef hotel on the internet and i can say i got what i expected. The place, the room, the ambience, the spa inside the room, the casino next door everything was excellent. Food was Good - i am a vegetarian so not much to talk about the food. The view from the room was superb the room was facing the river and you have excellent sun rise view. BEst thing is that at the end of the day when you are tired and come back to hotel there is spa in the room and you can relax and relieve all the pain. Everything was excellent except one point, when i booked the hotel i booked for 4 nights with dinner and when i came to the hotel it was already 2PM (usual check in time ) and i did not get any Breakfast or any food as i have paid the money for the nreak fast also while booking the room. i was told that it is too late for Breakfast but if that is the case then why did they collect the moeny for Breakfast for the first day ? anyhow, irrespective of that this hotel rocks..

Room Tip: Choose room faccing river, higher floor and with spa
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agni_Sreedhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Dear Agni_Sreedah,

Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
I apologise for the confusion with your breakfast. you should receive breakfast the morning after each night, so not receiving on the day of check in will provide you with breakfast on the day of check out (I hope that clarifies for you).
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daintree, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 January 2012

We've lost count of the times we've stayed here - we're not gamblers but this lovely hotel is the perfect spot for our mini-breaks to relax and/or to catch up on some retail therapy in Cairns.

The tenth time we stayed we were presented with wine and a little present, the last time they upgraded us to a De-Luxe room and this week when we booked their fantastic AU$170 per night Pullman Delicious Escape package, which includes full cooked breakfast, late checkout and $10 off any food/wine bills in the hotel, they gave us a fabulous Junior Suite! Their Rack rate for this is over $600 and currently $330 on Wotif.com. We were sooo impressed and of course will definitely be back again!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 11 January 2012

I booked this hotel to spend some quality time with my other half and i must say this is one of the best hotels i have stayed so far.

Everything from food to location was really good.

Got complimentary Sparkling wine from the hotel too.

Must stay.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
192 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 9 January 2012

Have stayed in the Pullman formally Sofitel many times since it opened and have always found it to be excellent with the staff always being a highlight.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kroe55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 16 January 2012
Dear kroe55,

Thank you for taking the time to post your feedback on your recent stay with us at Pullman Reef Hotel Casino.
Our fantastic team, excellent service, great location and luxurious facilities enjoyed by yourself have helped us to win the Luxury Accommodation award at the recent TNQ Tourism Awards.
We do thank you for choosing to stay with us and look forward to welcoming you back in the future.
Warm regards
Wayne Reynolds
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cairns hotels
0.3 mi away
Shangri-La Hotel, The Marina, Cairns
0.0 mi away
Pullman Cairns International
0.1 mi away
Hilton Cairns
Hilton Cairns
#6 of 64 in Cairns
2,183 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
DoubleTree by Hilton Hotel Cairns
1.6 mi away
Reef Palms
Reef Palms
#3 of 64 in Cairns
577 reviews
3.8 mi away
Cairns Coconut Holiday Resort
Show Prices
Show Prices
Show Prices

Been to Pullman Reef Hotel Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Expedia, Hotels.com, Ctrip TA, Ebookers, Odigeo, Agoda, Priceline, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Pullman Reef Hotel Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing