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“Very Relaxing Stay”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Atherton, Australia.
1 review
“Very Relaxing Stay”
5 of 5 bubbles Reviewed 15 November 2012

I had a wonderful stay at the Pullman Reef Hotel Casino, I found all the services and facilities to a high standard. The function that I attended at the Casino was excellent - the food was outstanding! My only regret was that I could only stay for one night.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosie495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear Rosie495,
Wonderfull to read that you enjoyed the food and service in from our functions team. We do hope that you get the chance to come back soon and have a longer break. Thank you for staying with us and for taking the time to post your feedback.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,873 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (302)
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New Zealand
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 14 November 2012

Stayed here for a night at the end of a holiday in northern Queensland. I was pleasantly surprised at the tasteful design and well-thought-out layout of the rooms, and at the friendly service from hotel staff (Queenslanders generally were very friendly).

The hotel did seem relatively expensive though, and the high AUD doesn't help in that regard.

Tip # 1: The fresh sugar cane juices available from a stand on the Sheridan Street end of Rusty's Market in Cairns are delicious.

Tip # 2: Unless you're desperate to see (and get photographed with) a Koala or a crocodile and won't have the opportunity to do so elsewhere on your trip, the $19 charged for the Cairns Wildlife Dome zoo atop the casino seems a rip off, as the facility appears quite run down.

Room Tip: There is currently (Nov 2012) a minor construction site between the hotel and the harbour, which in...
See more room tips
  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThisKiwiFlies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear This Kiwi Flies,
Thank you for taking the time to post your comments. I am happy to advise that the construction site is now a beautiful parkland. We do hope you are able to come and stay with us again to enjoy the view.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 13 November 2012

Living in the Cairns area we have stayed at the Casino hotel several times, yes the rooms are lovely etc but we are very disappointed that we now have to pay for parking, wether it's valet or by yourself, surely if a guest is paying $200 or more a night the the hotel could throw in the parking for free after all it is supposed to be a 5 star hotel.

Room Tip: All the rooms are basically the same, none are quieter than others, if you want better views of the...
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnneMarie13_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear AnneMarie 13_12,
Thank you for choosing to stay with us and for taking the time to post your feedback.
Our parking charges are one of the lowest in Cairns for an overnight stay,while I appreciate your request for free parking we do need to cover the costs of maitaining the facility.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 November 2012 via mobile

Spent 2 nights here as a couple recently. Overall we were very pleased, staff were brilliant and attentive, the property was immaculate. The room was very spacious with an excellent bed, beautiful bathroom (great shower). The only thing stopping me giving it a full rating is that some of the timber furniture in the room was a bit tired and knocked around - showing it's age a bit and the shutters rather than curtains don't do a great job of blocking out the morning sun. These are small criticisms though, we were very happy and would love to stay again. Great central location close to esplanade and restaurants.

Stayed November 2012, travelled as a couple
Helpful?
Thank Tj348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 11 November 2012
Dear Tj348,
We do thank you for chosing to stay with us and appreciate you taking the time to post your feedback. I am happy to report that we will be undergoing a soft refurbishment early next year that will address some of the wear and tear. This coupled with our excellent staff, great beds and spacious rooms will provide an even more fantatsic experience.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Alberta, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

We stayed one night in this hotel. The room was very nice and the bed was comfy. This hotel is in a great location, central to everything you want to do in Cairns. Casino was very nice and fun.
We didn't get a chance to use the pool, however the whole area looked very nice and brand new, as well as the gym.
If you get a chance, go to the dome zoo on the top of the casino. I think it's about $15 but it was a nice zoo, with a 4 metre croc!

Stayed November 2012, travelled as a couple
Helpful?
Thank Chelsea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 11 November 2012
Dear Chelsea N,
Thank you for taking the time to post your comments. It is great to see that you enjoyed some of the great facilities that our entertainment complex has to offer (including Golliath the 4 metre Croc). We do appreciate you staying with us and hope to welcome you back when you next travel.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Low Head, Tasmania, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 November 2012

My husband & I stayed at the Pullman Reef Hotel as a stopover on our way up to Port Douglas. We were both very impressed by the wonderful welcome, ease of checkin & great service we received. Room was upgraded so even more impressed. Loved the bathroom. Bed was super comfortable & we both had a great nights sleep. Dinner & breakfast were great too.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 11 November 2012
Dear Liz009,
Fantastic to see that you enjoyed your short stay, I hope that you enjoyed the rest of your trip to our great destination. Thank you for taking the time to post your comments we do appreciate you taking the time to do so. We hope to welcome you back for a longer stay when you next come to Cairns.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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