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“Day and night in Cairns”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Auckland Region, New Zealand
2 reviews
“Day and night in Cairns”
Reviewed 23 November 2012

We booked into the Pullman through Accor membership for a night in Cairns.
We had a terrific stay starting from the greeting a the front desk to departing next day. The room was great and all facilities were excellent, from the bed to the bathroom.
The staff were courteous, friendly and helpful.
As we didn't fly out until late the next night they stored our luggage and even let my wife have a shower and change before we had to leave for the airport.
In hind sight several more days there would have the thing for us to do!
Thanks Pullman and Accor.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank johnfhansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear johnfhansen,
Many thanks for taking the time to post your kind words. It is fantastice to read that we were able to give you a memorable short stay. We do hope that you may get the chance to stay with us again when you next travel to Cairns.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,868 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (302)
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English first
Cairns, Australia
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 November 2012

Reception very efficient and concierge very friendly. Room overall good and clean. The bed had a very thick duck down mattress topper which was so comfortable we bought one to use at home as soon as we could find one. The work on the cruise terminal opposite has now finished, but despite asking for a quiet room we were put directly opposite these noisy roadworks. Reception had previously told us we would have an ocean facing room at city view prices, knowing we would be woken up by the jackhammers in the morning. We resent being treated like idiots, don't lie to customers. We love staying here and will visit again but remain vigilant for the 'catch' if they mention no extra cost upgrades. Didn't try Tamarind but did, unfortunately, try Flinders Bar & Grill in the casino where the food is simply diabolical. We have since eaten there a couple of times & the standard of food is a disgrace with kitchen staff who don't give a damn. Whoever manages this place should visit Townsville casino on site cafe where the food is fresh, well cooked and very edible. For gamers who want to eat decent food they have to leave the casino and go to surrounding food outlets.

Stayed October 2012, travelled as a couple
Helpful?
Thank SeniorSailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear senior sailor,
We do appreciate you taking the time to post your coments. I have passed your feedback to our Front Office Manager and Executive Chef for review with the team.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent Island, Maryland
Level Contributor
139 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 18 November 2012

Recently stayed here pre and post departure Orion cruise. Very prompt, friendly front desk. The room was very nice with huge tub and comfy bed. I also enjoyed using the gym and pool, niether of which was crowded. Breakfast at Tamarind was good.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kentmorrdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear Kentmorrdave,
We very much appreciate you taking the time to post your comments. Great to read that you enjoyed our service and facilities. We look forward to welcoming you back when you next travel to Cairns>
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atherton, Australia.
1 review
Reviewed 15 November 2012

I had a wonderful stay at the Pullman Reef Hotel Casino, I found all the services and facilities to a high standard. The function that I attended at the Casino was excellent - the food was outstanding! My only regret was that I could only stay for one night.

  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Rosie495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear Rosie495,
Wonderfull to read that you enjoyed the food and service in from our functions team. We do hope that you get the chance to come back soon and have a longer break. Thank you for staying with us and for taking the time to post your feedback.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 14 November 2012

Stayed here for a night at the end of a holiday in northern Queensland. I was pleasantly surprised at the tasteful design and well-thought-out layout of the rooms, and at the friendly service from hotel staff (Queenslanders generally were very friendly).

The hotel did seem relatively expensive though, and the high AUD doesn't help in that regard.

Tip # 1: The fresh sugar cane juices available from a stand on the Sheridan Street end of Rusty's Market in Cairns are delicious.

Tip # 2: Unless you're desperate to see (and get photographed with) a Koala or a crocodile and won't have the opportunity to do so elsewhere on your trip, the $19 charged for the Cairns Wildlife Dome zoo atop the casino seems a rip off, as the facility appears quite run down.

Room Tip: There is currently (Nov 2012) a minor construction site between the hotel and the harbour, which in...
See more room tips
  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThisKiwiFlies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 December 2012
Dear This Kiwi Flies,
Thank you for taking the time to post your comments. I am happy to advise that the construction site is now a beautiful parkland. We do hope you are able to come and stay with us again to enjoy the view.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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