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“Reliable top notch hotel”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Bingil Bay, Australia
Level 6 Contributor
286 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Reliable top notch hotel”
Reviewed 20 September 2013

Another brief stay at the Reef Hotel Casino confirms that the hotel remains one of the best in Cairns. Our room was comfortable, clean and quiet. Beds are super-luxurious.
Minor gripes this time around was that the water pressure in the shower was poor and the air-con wouldn't allow me to turn the temp up (it was a frigid 19 degrees); when I rang reception to ask for help I was told the only way to get the temp up was to turn off the air-con and wait...not a great option when we were about to go to bed.
As usual, free wireless internet is still a dream in Cairns. When will the top-end hotels here catch up with the rest of the world and start to provide what is now considered a "basic" service almost everywhere else? You can get free internet if you buy a $4 coffee or a hamburger in town but not if you spend $300 for a room!

Room Tip: Pay the extra and get the water views
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Missi0nary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 30 September 2013
Dear Missi0nary,
Great to have you stay with us once more. We are currently working with our internet provider to come up with a more contemporary offering to cater to our guests. Hopefully we will have someting in place for when you stay next.

Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (321)
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Perth, Australia
Level 4 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 September 2013 via mobile

We checked into the reef after a 2 week adventure packed holiday
Our aim for the last couple of nights was to chill out and that's exactly what we did
The rooms are beautiful and got a free upgrade due to being quiet in the mid week
Love this hotel especially after being in backpackers this is exactly what we needed
Beautiful

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank c e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 30 September 2013
Dear c e,
Sorry you couldn't stay longer! Hopefully next time.....
Thank you for choosing us, we'll see you next holiday.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beijing, China
Level 3 Contributor
10 reviews
4 hotel reviews
Reviewed 18 September 2013

We could not fault anything at the casino hotel. Beds are first class and the rooms were well appointed. Friendly staff for check in. Free computer in the lobby for 24 hour internet access and a good pool. Had all our meals in the restaurant using our accor card. The hotel is only 5 minutes walk to the town centre.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sally l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 30 September 2013
Dear sally I,
We do appreciate you taking the time to post your comments. It is great to read that everything about the hotel was faultless.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 6 Contributor
1,330 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 1,051 helpful votes
Reviewed 18 September 2013

This hotel is one of several Accor managed properties in Cairns.

It adjoins the Cairns Casino, although the design of the hotel separates the hotel entrance.

It's a relatively small hotel- 120 rooms I was told- and all rooms have a spa bath.

The rooms have been refurbished recently, and they offer comfortable, spacious and luxurious accommodation.

The rooms have balconies with a variety of outlooks.

Location of the hotel is adjacent to the casino, as well as being close to the Esplanade, the Passenger Ship Terminal and the CBD.

The staff are professional and courteous.

For guests who are driving, a basement car self park is available at AUD8 per day. Valet parking also is available.

This is an excellent hotel for a relaxing stay.

Also, it is a good hotel base for a conference.

Room Tip: Check which outlook you prefer
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank adelaidiantraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 30 September 2013
Dear Adelaidian Traveller,

Thank you very much for your review and your recommendation, we do appreciate you taking the time to pass on your thoughts and comments about our hotel. Hope to welcome you back one day when you are next in Cairns.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton & Waikato Region, New Zealand
Level 5 Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 13 September 2013

My husband and I recently rode to Cairns and had a night at the Pullman Reef to celebrate our wedding anniversary. The staff were great and the room was nice. Hubby really enjoyed the in room spa bath. The bottle of wine that arrived at our room was enjoyed too! The only slight gripe was, as I am a light sleeper I found the road noise ( we were on the 2nd floor ) and air conditioner annoying as it kept me awake until the early hours when exhaustion took over. Unfortunately someone took items off our motorcycle when parked downstairs so security was not the best but that is life these days. We would still return but take the car next time.
By the way, breakfast was fantastic, the Eggs Benedict was beautiful and the staff so welcoming.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ishkaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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