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“Great service in excellent hotel”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Cairns, Australia
Level Contributor
174 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Great service in excellent hotel”
Reviewed 21 October 2013

Our recent visit just confirmed our previous stays. Excellent hotel, very good staff and the advantage plus room rate topping off a great night. This hotel continues to offer very high service levels and amenities at a reasonable rate.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kroe55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 21 October 2013
Dear kroe55,
Thank you for staying with us, it is great to read that we are able to exceed your expectations each time you stay. We do appreciate your continued support and very much look forward to welcoming you back soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,906 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
Date | Rating
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  • Dutch first
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English first
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2013

The hotel is within easy walking distance to most of cairns attractions, shopping and restaurants. The view of the sunrise from the Superior Suite was amazing and at sunrise incredible! Very good service and highly recommended.

Room Tip: Choose a Superior Suite on a high floor
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindsay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 6 November 2013
Dear Lindsay M,
Thank you very much for choosing to stay with us so glad that we were able to make your stay enjoyable. We do hope to welcome you back to Cairns in the near future.

Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 October 2013

We have stayed here several times...As we are Cairns locals we will plan our stay according to the availability here and rarely try anywhere else. Great location, staff are very professional and welcoming and the beds are super comfortable..Cant' wait to return again soon!!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danima2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 21 October 2013
Dear Danima2013,
Thank you so much for your continued support of the complex we truly do appreciate it. See you again soon!
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 October 2013

We arrived at around 10am in the morning, they were full house the night before so we had to wait a little bit. They even have a espresso machine at the lobby so even when you are waiting you can still enjoy a free cup of nice coffee. The gentleman at reception (not sure if his name is Michael or Matthew) was very helpful. Paper work was done and we went out to the waterfront for little walk, it was a very pleasant.

The rooms are facing the sea, has a small balcony, very bright. Facilities are not new but was well maintained.

We made all the tour arrangement and ticketing with the concierge, very smooth and efficient.

Next morning, you have to walk all the way to the other part of the building to have breakfast. The environment and the buffet was not so enticing, the only disappointment through the entire stay.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sodasoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 21 October 2013
Dear soda soda,
Great to read that we were able to get you in before the 2pm check in time and our coffee machine kept you company for a little while. My apologies for not meeting your expectations for the breakfast experience.
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 October 2013

My partner and I stayed in this hotel recently for an extended weekend. we had the delux king room. This was gorgeous, as was the rest of the hotel. The staff could not be more helpful, food was great, and also the location was right by the promenade. Highly recommended.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jazzyjy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 21 October 2013
Dear Jazzyjy,
We do thank you for your recommendation. Wonderful to read that you enjoyed all aspects of the hotel from the room to the food, location and service. We do hope to welcome you back when you next travel to Cairns.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2013 via mobile

We loved our 3 night stay here - the room was spacious and well set out, the bathroom was great especially with having views from the bathtub, staff were welcoming and helpful, great location with an easy walk to shops, cafés, restaurants and the marina. We would love to stay here again if back in Cairns!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpecaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 21 October 2013
Dear kpecaus,
Thank you for choosing to stay with us, it is fantastic to read that you loved your stay with us. we do hope you will join us again soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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