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“Wonderful again”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Bingil Bay, Australia
Level 6 Contributor
286 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Wonderful again”
Reviewed 22 November 2013 via mobile

Another return visit and another good stay. Our top floor room was comfortable, quiet and spotless. Breakfast in Tamarind was very good (try the Nasi Goreng for a change). When you get it right here this has to be the best hotel in Cairns. One small gripe is the size of the cups in the rooms; these tiny excuses for cups went out years ago; time to replace them with some decent mugs that allow you to make a proper cuppa!

Stayed November 2013, travelled on business
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1,969 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (322)
Date | Rating
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English first
New Delhi, India
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 November 2013 via mobile

Very good location if u wanna take a cruise to great barrier reef, rooms were clean and size of the room is good as compared to other 5star hotels, staff was nice, there are few restraunts close to hotel and u can also buy some expensive stuff from nearby stores, worth the money

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank atulgupta85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Runaway Bay, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 November 2013

my wife and i celebrated our 20th anniversary and couldn't be happier. we arrived an hour before booking time and they were more than happy to organize a different room as ours was being made ready. when we got to our room we were greeted with a magnificent view over the river and the hills beyond, very romantic. five minuets later we were delivered a bottle of bubbles and a congratulation note on our special day, very nice indeed.our room was as you would expect immaculate. all the staff we encountered were fantastic, the service impeccable and the meals second to none. the hotel is in a great location with everything in easy walking distance. this was our first visit to cairns and the reef hotel but it will not be the last, my wife is already planing the next trip. thanks to everyone at the hotel for making our day feel so wonderful.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com

Helpful?
1 Thank waynedunham62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsville, Australia
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 November 2013

Fabulous stay. The service was brilliant, the room comfortable and it was very pleasant...and we won on roulette!! We were staying to celebrate our anniversary, and we'll certainly stay at Pullman Reef Hotel Casino again.
We just had a standard room, but it was brilliant with a large room, spa, comfortable bed with pillow menu, and a good view too!
Maybe some maintenance is required, as the spa plug leaked- but if thats all i can complain about, i'm pretty happy!

Room Tip: If you're also a couple, on a bit of a budget but looking for something special- a standard room...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MillyGus2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
143 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 17 November 2013

The Hotel is luxurious and Opulent.

The rooms are huge and the bath room has a Jacuzzi. The hotel is just opposite the wharf and you can walk to the many fine dining restaurants at the wharf.

The staff is very courteous and helpful.

As the name suggests, there is a Casino in the hotel. But we found the dealer at the Roulette not very friendly and harbouring in being rude. We have been to many Casinos around the globe, and this is below average.

The hotel had many party nights of dancing and this we loved.

The breakfast is a downer. Nothing special.

The room service is prompt and efficient.

The Concierge is excellent. He helped us to understand what are there in each of the places and helped us select.

Choose the hotel for location and luxury, not for the casino.

Room Tip: Choose the sea facing rooms.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunil U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 November 2013 via mobile

Stayed here for a few nights in November and was very impressed. Service was prompt on arrival in the small hours of the morning. The room had an amazing view and was maintained well throughout the stay.
Concierge was quite informative although more or less sent us out to find places ourselves for dinner, which under normal circumstances would have left me with a bad feeling, however we were not disappointed as there were so many good places to choose from. I would recommend this hotel and would happily stay here again when visiting Cairns. Only downside is the wifi access, although you get free access in the main lobby.

Stayed November 2013, travelled with friends
Helpful?
Thank Havana0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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