We stayed at the Reef Casino Hotel in january 2014. The rooms and service was very nice but the noice of the club in the casino was spoilling it for us. We had to stay up till 02.00 pm till the street noice and the drum stopped. The hotel was very sorry about the inconvience and they were very helpfull. At the end we were very happy about the service, the room and the facilities but we can not recommend it for people who like a good night sleep.
Dear Barman P,
I do sincerely apologise for the inconvenience of the street noise and club, being part of an entertainment complex does at times unfortunately have some of the festiveness cross over into the serenity of the hotel surrounds. Fortunately, with the hotel rooms located away from the main entertainment area and security key access to all accommodation floors, for the most part the fun stays in the entertainment areas and the serenity in the accommodation areas. We do our very best to ensure a good nights sleep for all.
reservation service was not helpful at all. Lady's name was Bree and she was trying to charge me 74 dollars for a rollaway bed for a child when on website it stated that kids are free in the same room with parents. also she would not provide me with information I wanted to know about rooms. I felt like I was annoying her with my questions. Matt on the other phone was great and answered my question in 30 seconds. I have no idea why Bree was trying to hide simple facts about rooms. She also made feel bad for using my complimentary night with Accor hotels. we are coming to stay for 3 nights in april for our anniversary and at the moment not looking forward to stay at this hotel,but maybe where will be more people like Matt there.
Dear elena s,
My sincere apologies that your reservation experience did not meet your expectations. I also understand that our team member has been trying to contact you without success to personaly apologise for any misunderstandings. I can assure you that our team strive to provide the best guest service possible and we look forward to showing you this in April when you celebrate your anniversary.
We stayed at the Pullman Reef Hotel casino for 4 days in early December to celebrate our 25th wedding anniversary. We had a junior suite on the top floor with views looking towards the CBD of Cairns in one direction and views of the inlet in the other direction. The room was huge and the bathroom was spectacular. The bed was one of the most comfortable I have slept in.
We had breakfast every day at the the hotel and it was a relaxed way to start the day and on our anniversay night we ate at the Tamarind restaurant which was wonderful. Just after we checked in, we received a bottle of champagne delivered to our room from the hotel for our anniversary. Very nice touch.
The location is great. Just a couple of blocks walk and you have so many places to eat and the lagoon to swim in. Special mention must go to the concierge Michael who gave us a few tips on where to go in the short time we were there.
Thank you for making our 25th wedding anniversary a memorable occasion.
Great to see that your 25th Wedding Anniversary was a wonderful celebration. Our beds are certainly super comfy and our junior suites have great views. Tamarind is also one of those special places to enjoy a celebratory dinner, we are so glad you had a wonderful stay.