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“5*” 5 of 5 bubbles
Review of Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
Ranked #2 of 65 Hotels in Cairns
Certificate of Excellence
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1,847 reviews from our community

Traveller rating
    1,231
    474
    101
    27
    14
See reviews for
260
1,063
100
215
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Port Moresby, Papua New Guinea
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

I always stay at the Pullman reef hotel when I am in Cairns. The staff are friendly, the service is excellent, rooms are very clean. The location is handy for what I need to be close to. I have been staying there quite often for the last 4 years and have never had a problem.



  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank suelumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 23 March 2014
Dear suelumby,
Thank you for your ongoing support and your kind words. The team look forward to welcoming you back soon.
Best regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Langwarrin, Australia
1 review
5 of 5 bubbles Reviewed 10 March 2014

excellent accommodation. location was great and could not fault the friendliness and efficiency of the staff. rooms were large with a good size balcony.
Gym was standard for this style of accommodation

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Phillip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 17 March 2014
Dear Phillip E,
Congratulations, great to read the Anniversary celebrations were aided by our team and excellent accommodation! We do hope to welcome you back next Anniversary, if not sooner!
Kind regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Julatten, Australia
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

This was about our sixth time at the hotel. All the staff, from reservation to check out are awesome. Even a new staff member being trained was professional and friendly. In a great location for easy access to all Cairns has to offer or to just chill out.

Room Tip: If it is in your budget pay the bit extra for a junior suite. I enjoy a higher floor.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 March 2014
Dear Claire B,
Thank you so much for continuing to stay with us when you travel to Cairns. It is excellent to read that the team are awesome and able to look after you, when you want to just chill out.
We look forward to welcoming you back soon.
Best regards
Wayne Reynolds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bingil Bay, Australia
Level Contributor
267 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

Unless I'm mistaken, the Reef Hotel has recently introduced an evening clean and turn-down service which they didn't previously do. I am assuming that this is an attempt to make a clear differentiation between the Reef and the "old Sebel" across the road.
The evening service is a very welcome addition and is the kind of "extra" that has been disappearing from most Australian hotels in recent years.
As always our room here was large and comfortable. Unfortunately, once again, a room on the Abbott St side meant a disturbed Saturday night with the "party bus" stop below the window disgourging and picking up drunk and noisy backpackers at night. Also, the exit ramp from the underground car park onto Abbott St for some reason has a large, loose metal sheet which bangs loudly (twice) every time a car exits...which happens throughout the night as people leave the Casino.
Stay, but avoid this side of the hotel. Next time I'll ensure a room on the other side or will go elsewhere.

Room Tip: Don't stay on the Abbott St side.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Missi0nary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review, 10 March 2014
Dear Missi0nary,
Great to have you back with us again! Thank you for bringing the disturbances to our attention we have contacted the offending bus and have assurances that any noise will be kept to a minimum. Our engineering team are investigating the exit ramp as well. Look forward to welcoming you back soon.
Kind regards
Wayne Reynolds
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Reef Hotel Casino

Property: Pullman Reef Hotel Casino
Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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