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“Great hotel great location but go elsewhere for breakfast”

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Pullman Reef Hotel Casino
Ranked #2 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed 24 March 2014 via mobile

This place is beautiful and the service is exceptional but go across the road to Pullman international for breakfast.

They have a limited selection continental buffet and if you want a full Buffet you order 1 item from their ala carte menu.

So basically it's a very clever way of getting you to pay $35 for some bacon and eggs. Staff are lovely but the restaurant "Tamarind" isn't easy to find. My tip is go across the st.

Stayed: March 2014, travelled on business
Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 6 April 2014

Dear Regularhotelient,
Thank you for taking the time to post your feedback it is great to read that the service was exceptional. I do apologise that the breakfast was not to your expectations, we are a smaller boutique style hotel and unfortunately can not offer the all you can eat buffet of a larger hotel. Our sister Pullman across the road is over 300 rooms and can accommodate this experience if this is your prefered option.
Kind regards
Wayne Reynolds

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942 - 948 of 1,986 reviews

Reviewed 23 March 2014

My family spent (sadly only) one night here in March. Our last visit was in 2012 and it was as good if not better than our last trip. The location makes a great base for all those touristy (or business) outings. The welcome from reception is always warm, the rooms are faultless, the upkeep and cleanliness excellent al accompanied by the wonderful Tamarind Restaurant on the ground floor, By now you will have worked out that my family and I enjoyed our stay. It was the sum total of a lot of little things including the reception, room and king sized bed comfort, spa bath, wash basin in the separate toilet, air-conditioning, small private balcony, fittings, housekeeping etc. that made this stay so pleasant. We did not try the pool or gym this time but from past experience they are both great to relax or exercise in. The only downside was the Cafe China downstairs - worst Chinese meal I have ever had!

Overall, for out stay the Pullmans was well worth the money and do try the Tamarind Restaurant for breakfast and dinner. You will not be disappointed.

  • Stayed: March 2014, travelled as a couple
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3  Thank Mahove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 March 2014

Dear Mahove,
It is fantastic to read that your family enjoyed their stay and we were able to get the little things right. Thank you for choosing to stay with us and we do hope to welcome you back soon.
Kind regards
Wayne Reynolds

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

  • Stayed: March 2014, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
Thank Angela Q
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 March 2014

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Reviewed 21 March 2014

I always stay at the Pullman reef hotel when I am in Cairns. The staff are friendly, the service is excellent, rooms are very clean. The location is handy for what I need to be close to. I have been staying there quite often for the last 4 years and have never had a problem.



  • Stayed: March 2014, travelled solo
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Review collected in partnership with Accorhotels.com
Thank suelumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 23 March 2014

Dear suelumby,
Thank you for your ongoing support and your kind words. The team look forward to welcoming you back soon.
Best regards
Wayne Reynolds

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Reviewed 17 March 2014

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Kris85296
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 19 March 2014

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Reviewed 13 March 2014

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank Steve J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 17 March 2014

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Reviewed 10 March 2014

excellent accommodation. location was great and could not fault the friendliness and efficiency of the staff. rooms were large with a good size balcony.
Gym was standard for this style of accommodation

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Phillip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this reviewResponded 17 March 2014

Dear Phillip E,
Congratulations, great to read the Anniversary celebrations were aided by our team and excellent accommodation! We do hope to welcome you back next Anniversary, if not sooner!
Kind regards
Wayne Reynolds

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Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
Price Range: £157 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Official Description (provided by the hotel):
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel

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